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3.3/5, 29 Reviews
59% Recommended
60% sales valuation accuracy
80% sales fee satisfaction

Nicole

Ayyaz
By : 'Worst'
Services :
Would you recommend ? : No
Postcode : CR0
One of the worst estate agents to deal with. I had to terminate my contract with them after 8 weeks as they couldn't get me a single viewing for my property.As soon as Ayyaz signed the contract he went on a holiday for 4 weeks and after 3 weeks Nichole went on Holidays.So for few days it was just James who was working alone in office and he didn't had a clue about what was going on. After Ayaaz came back i told him that its been 4 weeks and i want to terminate my contract as there was no viewings arranged for my property.He convinced me that if you the drop the price we can get more viewings and potentially sell the property. So dropped the price from 295k to 285k in 4 weeks but no viewing has been arranged and than we further dropped it to 280k and he asked for a week to some viewings. So i agreed for that and within 2 days Nichole called and said there is an offer on my property for 270k without even a viewing of my property that was very strange. They clearly knew that i will not accept that price.So I started to negotiate the price and in the end when i agreed for 270k ,she said the client is not interested as we negotiated a few times. So after that incident i decided to remove my property as i knew that all they do is lie about everything just to keep you as a client and keep your property listed with them.They don't have a strong data base of clients plus thier service is crap and lack of intiative from the staff. So i have sent an email to both Ayaaz and Nichole on the 5th May and they didn't reply for few days so i called and spoke to Nichole and she said she will remove my property but obviously that didn't happen. They stopped answering calls from my mobile and landline number. Once James answered and when i asked for Ayaaz or Nicole he placed my call on hold for 10 mins and at the same time i tried to call from office number and Nicole picked up the call.So it was pretty obvious that they were avoiding my calls. So i have sent another email on the 10th May requesting the same and again no response and in between i was trying to call and get hold of them. On the 11th May Nicole said their system was down and they gave the same excuse for 5 days because of which they not able to remove from property from right-move and zoopla. On the 15th again they were not picking up my calls from my mobile and my landline so i had to ask my wife to call them and guess what they picked up the call and it was Ayaaz and when my asked him is system up and running now and he didn't replied to that as he keep asking who calling and when my wife said it was her he was like yes we'll get the property removed our systems today. Same evening i spoke to Ayaaz who have not acknowledge by 3 emails and guess what same story again. It was like torture and so stressful dealing with them. Finally on the 21st of May i didnt see my property listed with them. It was a nightmare.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 60.00% | 80.00% | £183,000 | £183,000 |
James Chiltern
182 London Road, Croydon, Greater London
CR0 2TE
020 8681 8133
By : 'David'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : SE19
This agency is managed by a shifty little man who never gives a straight answer to a question and seems to get angry when you ask questions at a viewing. James Chiltern are a waste of space in my opinion and are best... Read Full Review


By : 'Jovo'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : CR0
I have bought my new flat with James Chiltern Estate agents,Im very happy with service they're offering,I have been dealt with Mr.Chris Supu,he was one of the best salesman person I ever meet he is very professional,kind,and always answering any questions,he even has helped me with moving my... Read Full Review

By : 'Unhappy'
Services : Letting( As a Owner )
Rent PCM : £1000
Would you recommend ? : No
Postcode : CR0
The Worst!!! Don't be fooled by the smooth talking owner - he/they are purely interested in taking your money. Thoroughly disorganised, unprofessional, unapologetic, referencing of tenants is almost non existent. Would never use... Read Full Review

By : 'Ignored'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : CR0
Absolutely horrendous service, no regard for their customers and incapable of providing effective communication. I've never dealt with a company that has such consistently low standards, each time you think they've hit a new low they outdo themselves yet again. Avoid at all... Read Full Review

By : 'Glyn'
Services : Letting( As a Owner )
Rent PCM : £1000
Would you recommend ? : Yes
Postcode : CR0
“I can honestly say that the service I have had from the James Chiltern team in Croydon (especially Ayyaz) has been absolutely brilliant. I have been with them for approx 7 years, and nothing is too much.. Any query is dealt with promptly and I am always kept in the loop either via email... Read Full Review

By : 'Ruairi'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : CRO
Great experience of the service with James Chiltern. Ayyaz went above and beyond to show us around the properties in the area. We were even introduced to some of the neighbours to get more of a feel for the area. A nice touch and really helpful when trying to imagine yourself living in the... Read Full Review

By : 'Bola'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CR0
I had found a one bed flat through James Chiltern to rent, paid my deposit and provided my documents. For a week my references hadn’t been contacted. James Chiltern informed me the landlord had decided to move back in 7 days after I paid the deposit. Bearing in mind they had known for a... Read Full Review
By : Mathew J Harris
11 Sept 20191. The property in question has been re-occupied by the landlord. We have proof of this. 2. The applicant had not yet started her job so was not referenced. 3. We returned her 1 week holding...
By : 'Umar'
Services : Letting( As a Tenant )
Rent PCM : £875
Would you recommend ? : Yes
Postcode : CR0
The James Chiltern team have been great with us throughout our 3 year tenancy. The flat has always been attended to whenever there has been an issue. The Landlord has been cooperative and also very understanding and pleasant throughout too. No ridiculous fees or unnecessary surcharges were... Read Full Review
Good

By : 'John'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : CRO
I was very impressed with how James Chiltern went about selling my flat. Although the viewings were not as many as I would have liked (I put this down to the slowness of the market at the time), However the viewings I did get were genuine. (a rather large agent who I used before seemed to nab... Read Full Review
good


By : 'Worst'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : CR0
One of the worst estate agents to deal with. I had to terminate my contract with them after 8 weeks as they couldn't get me a single viewing for my property.As soon as Ayyaz signed the contract he went on a holiday for 4 weeks and after 3 weeks Nichole went on Holidays.So for few days it was... Read Full Review


By : 'sunita'
Services : Letting( As a Owner )
Rent PCM : £1400
Would you recommend ? : Yes
Postcode : CR0
I have been renting out my property through JC since Oct 2017. I find James and Ayyaz very pleasant and helpful. Recently I had some issue which was sorted with the help of them and I am really thankful so I am expressing my appreciation to James and Ayyaz for their... Read Full Review
Fair


By : 'Elvira'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : CR7
James Chiltern have been in charge of renting my property for three years now. Thus far it has been a good relationship from the very first time James came to look at the property for rental purposes. I felt very much at easy with James and there was no pressure to go ahead with anything. In fact I ... Read Full Review
Good

By : 'Winifred'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : CR0
I have had to terminate my agreement with this agency due to the carelessness of staff who have shown my property to prospective tenants and the exceptionally rude and disrespectful attitude of a staff member named Nicole. Each time I returned home after my property was shown to tennants my lights ... Read Full Review
Ayyaz was extremely willing to negotiate on his fees which was very helpful and pleasing.
By : 'CFB'
Services : Sales( As a Vendor )
Sold price : £183000
Would you recommend ? : Yes
Postcode : CR0
I sold a property through James Chiltern,very well organised everything went to plan Matthew kept me informed all the way to... Read Full Review
On par with Purple Bricks and others as one off fee.


By : 'Michelle'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : CR0
I have been a customer for over 7 years and would like to say all the staff are friendly and very helpful and always get me a tenant , when I feel stressed they are always at the end of the phone to put my mind at rest Ayyaz Mathew and James have a wonderful Christmas and a happy new year and... Read Full Review
good

By : 'Julie'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : CR0
I viewed a few properties with this agent in order to buy a property in Croydon for investment. Naseem and all the other staff were all really polite and were all on time to all the many appointments I had. I found the team honest and very helpful. Ive offered on a property and the sale is... Read Full Review
The sales fee is reasonable than all the other local agents, even though I never had a property sold by James Chiltern Estate Agents.
By : 'WM'
Services : Letting( As a Owner )
Rent PCM : £800
Would you recommend ? : No
Postcode : CR0
Lies, lies lies is all they will give you. Lie 1. They were supposed to rent our my flat for a few months while i looked for a buyer. Instead they rented it out for a year and had even promised the tenant that i was willing to rent our for a few years and that is why they choose the flat. Now i... Read Full Review


By : 'Sophie'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : CR0
My husband and I are looking for a place to buy. We viewed a few properties with James Chiltern, usually with James and everything was fine. However a few times another agent showed us around. I believe his name was Chris. He was always late and would talk to us like we're mates from down the pub... Read Full Review
By : 'Jo'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CR0
We have rented with James Chiltren for almost 2 years, anytime we needed them they were always prompt, courteous and precise. We had a good professional relationship and we ended it in great terms, they were very prompt with refunding the deposit also we still have mail to pick up and they always... Read Full Review

By : 'SH'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : CR0
Really dodgy company, Ayyaz can be quite a smooth talker but its all a front. Received very unprofessional and dishonest service from these people. Ayyaz comments on one of these reviews saying its from a competitor???? What a laugh and an example of how they treat feedback and their customers. ... Read Full Review
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