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The UK's Largest Customer Review Website for the Property Industry

3.2/5, 13 Reviews
46% Recommended
50% letting valuation accuracy
44% letting fee satisfaction
By : 'Chrisdv123'
Services :
Rent PCM : £2000
Would you recommend ? : No
Postcode : EH14
We entrusted our property to Rettie for 6 years. Upon taking the property back we found substantial damage to the house caused by the tenant's cats. Rettie's response? Complete and utter disinterest. In my view they breached their duty of care. I would not recommend this firm to anyone.
For the service we received? Way too much.
By : brenda
27 Feb 2019i have the same issue with retties as the writeer above. i rented for 19 years and they are washing their hands of a cleaning bill.
By : Karen Turner
28 Feb 2019Dear Brenda, we are sorry to read your comment. I can confirm that all feedback is fully investigated with the view to resolving any issues. If there is anything you would like to discuss regarding your experience please get in touch with myself or my team on 0131 622 4160. Best regards, Karen Turner, Lettings Director.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 50% | 44.00% | £800 | £3,000 |
Rettie & Co
4 Jamaica Street, Edinburgh, City of Edinburgh
EH3 6HH
0131 622 4160

By : 'Hughes'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EH12
We letted two consecutive flats with Rettie over the past 6 years, both with Emma as our letting agent. We have nothing but stellar things to say about both Rettie and Emma! Both flats were fabulous, in great shape and looked after carefully by Rettie. Rettie was easy to work with and gave us... Read Full Review
By : Shona Crawford
29 Jan 2024Hi, thank you so much for leaving such a lovely 5-star review. It is great feedback and we'll make sure Emma is aware of it. Best wishes Rettie...
By : 'Ellie'
Services : Letting( As a Tenant )
Rent PCM : £3000
Would you recommend ? : No
Postcode : EH3
Were generally okay throught our renting period, however don't use this service if you aren't willing to fight tooth and nail for a fair share of your deposit back. As a flat we never expected to get 100% of the deposit back; however, they were adamant that they needed to charge us over ... Read Full Review
By : Shona Crawford
19 Jan 2024Thank you for your feedback and we are sorry to hear that you are not satisfied with matters since checking out. We understand the matter is still being finalised. Should you wish to raise your...
By : 'Iain'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : EH6
Rettie manage rental properties for me. The service they provide is terrible. My emails go unanswered, sometimes for weeks. If I don't chase them then nothing gets done. I'm paying for a full management service but it feels like I have to micro-mange them. There are plenty of other... Read Full Review
By : Shona Crawford
7 Sept 2022Hi Iain, thankyou for your feedback. As you know we are in regular discussion about the management of your properties. Our Lettings Director, Karen Turner will be calling you to discuss your review...

By : 'Douglas'
Services : Letting( As a Tenant )
Rent PCM : £1300
Would you recommend ? : No
Postcode : EH4
We're moving to Edinburgh from London and need to find a furnished flat quickly as our house sale completes in mid August. It's a tight timescale and having little experience of the rental market we've relied on lettings agents in Edinburgh to help us. Far and away the most... Read Full Review
By : 'Ana'
Services : Letting( As a Tenant )
Rent PCM : £1300
Would you recommend ? : Yes
Postcode : EH3
I cannot recommend rettie enough.We moved in to Edinburgh from abroad and we had 5 star service throughout our entire experience. Stayed for 3 years in one property, whenever we had problems rettie promptly resolved them for us. We had 3 pets and committed to pay professional cleaning service, got... Read Full Review
By : 'Alastair'
Services : Letting( As a Tenant )
Rent PCM : £800
Would you recommend ? : No
Postcode : EH6
Nearly 4 weeks after moving out of our property and we still haven't received the refund of our deposit. They are very quick to contact you while you are a tenant and they want something done, not so much when you have moved... Read Full Review
By : Karen Turner
29 Oct 2019Dear Alastair, We are sorry to read your comment and understand that you have contacted the team to discuss this. The deposit is going through the refund process at the moment. Please get in touch...

By : 'James'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : 15
Do not rent using Rettie, they will try to lay claim to your deposit at end of tenancy. Luckily we have the necessary proof to illustrate that the claims were unfounded to the lettings protection service. Unethical and unprofessional, * who has shown us nothing but contempt in our opinion. I... Read Full Review
By : 'Chrisdv123'
Services : Letting( As a Owner )
Rent PCM : £2000
Would you recommend ? : No
Postcode : EH14
We entrusted our property to Rettie for 6 years. Upon taking the property back we found substantial damage to the house caused by the tenant's cats. Rettie's response? Complete and utter disinterest. In my view they breached their duty of care. I would not recommend this firm to ... Read Full Review
For the service we received? Way too much.
By : brenda
27 Feb 2019i have the same issue with retties as the writeer above. i rented for 19 years and they are washing their hands of a cleaning...
By : 'Unhappy'
Services : Letting( As a Tenant )
Rent PCM : £2000
Would you recommend ? : No
Postcode : EH10
We rented an unfurnished flat for a year as a family home inbetween selling and buying properties. Overall we were unhappy with the experience and would advise anyone in our position against using Retties. In fact we moved out the moment our lease expired and rented a nearby Air bnb for the... Read Full Review
Don't know - fees were part of the rent. But the rent was very high.
By : Becky Lindsay
29 Jun 2018We are very sorry to hear that you have not been satisfied with the service you have received. As the company's Chief Operating Officer, I would be grateful if you could contact me on 0131 622 4160...


By : 'Sandy'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EH9
Nice people to deal with, efficient, pleasant and helpful.Best Edinburgh flat hunting experience by far. There are some agencies who seem to take potential customers for granted.This is not one of them. 5... Read Full Review


By : 'Suzanne'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : Yes
Postcode : EH2
Provided a great service, always showed up on time.Very pleasant and knowledgeable about local market. Will definitely use... Read Full Review


By : 'Gerry'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : EH3
I would particularly like to thank Gerry Haining for his prompt and professional responses to my queries and the follow up by Louise... Read Full Review
For rental - Rettie & Co's fees are great value for money.
For rental - Rettie & Co's fees are great value for money.
By : Gill Harper
16 Jun 2016Thank you very much indeed for taking the time to write this kind review - it is very much appreciated by the...
By : 'Maria'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EH6
I can't choose one of the staff members because at Rettie & Co they seem to have a great team. Whoever I have talked to during our 3 1/2 years as tenants, have always been helpful, professional and very friendly. Matters have been dealt with promptly and I feel that I am listened to and valued... Read Full Review
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