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Edinburgh Lettings, Edinburgh EH3
3.2/5, 13 Reviews
46% Recommended
50% letting valuation accuracy
44% letting fee satisfaction
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"Wish we'd been able to..."
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1 Star Review
By : 'Unhappy'
Services :
Rent PCM : £2000
Would you recommend ? : No
Postcode : EH10
28 Jun 2018
People found this helpful3
We rented an unfurnished flat for a year as a family home inbetween selling and buying properties. Overall we were unhappy with the experience and would advise anyone in our position against using Retties. In fact we moved out the moment our lease expired and rented a nearby Air bnb for the remaining month for which we needed accommodation, just to get away from the whole situation. We had a fair number of problems. This included me discovering (from a newspaper article) that the washing machine in the flat was of a model which had been subject to a recall because of the risk of it going on fire. Retties did not want to take responsibility for this and just notified the landlord, who did nothing for weeks. I needed to be able to use the machine and eventually sorted the matter out myself by arranging for the appropriate alterations to be made to the machine. However, I was pretty astounded that they had not checked it as part of their annual electrical tests and did not consider the matter urgent once I pointed it out. Retties do flat inspections and I had been clear that I always wanted to be present when this happened. On one occasion they sent an email notifiying me of the date of an inspection, but then someone came and let themselves into the flat a day early, when I was not there (they blamed a typo in the email). I think that this is something which should never happen with a proper letting agency. It felt very invasive and has also put us in a difficult position as we have lost or mislaid some valuable jewellery in the time we were in the flat. I'm still hoping the things will turn up but in the back of my mind I'm aware that the Retties inspection was the only occasion when a stranger was in the flat on their own. A more general point is that if you do use Retties, don't expect to get your full deposit back. Shortly before you leave you will start getting warnings that they expect a flat to be cleaned 'to a professional standard' - and it is clear that they will be super-picky. I didn't want to risk yet another disagreement with them so I paid £300 for a professional cleaning job, even though we had kept the place clean. And then even after the cleaners did their thing Retties managed to find a slight discolouration of the sealant in the shower to complain about! The flat has a small back garden. After we took on the lease it turned out that we were also responsible for lawns and flower beds at the front of the house. We had assumed that these belonged to the upper part of the villa (partly I guess because there was no garden shed or place for us to keep a mowing machine etc). The front part of the garden had not been mentioned when we were shown around the flat. Anyway, it cost us, as Rettie's retained £360 of the deposit when we left, claiming that even though we had mowed the lawn, weeded the beds and pruned the roses, we hadn't trimmed the edges of the lawn and there there were too many leaves round about the bin area. We couldn't contest it, as we needed the rest of the deposit back quickly, but we had certainly never expected such a draconian approach to deposits, particularly with the new system which was intended to protect tenants.
Comments on Agent Fees
Don't know - fees were part of the rent. But the rent was very high.
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By : Becky Lindsay
29 Jun 2018We are very sorry to hear that you have not been satisfied with the service you have received. As the company's Chief Operating Officer, I would be grateful if you could contact me on 0131 622 4160 to discuss your concerns in more detail. Thankyou
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Latest Reviews
Iain Macdonald
Alastair Cauchie
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 50% | 44.00% | £800 | £3,000 |
Address
Rettie & Co
4 Jamaica Street, Edinburgh, City of Edinburgh
EH3 6HH
0131 622 4160
Services offered
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- Lettings
- Block Management
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- Mortgage Advice
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Rettie & Co Branches (View All 12)
6 Years with ...
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5 Star Review
By : 'Hughes'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EH12
29 Jan 2024
People found this helpful0
We letted two consecutive flats with Rettie over the past 6 years, both with Emma as our letting agent. We have nothing but stellar things to say about both Rettie and Emma! Both flats were fabulous, in great shape and looked after carefully by Rettie. Rettie was easy to work with and gave us... Read Full Review
Comments (1)Was this helpful?:
By : Shona Crawford
29 Jan 2024Hi, thank you so much for leaving such a lovely 5-star review. It is great feedback and we'll make sure Emma is aware of it. Best wishes Rettie...
Were generally okay throught ...
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2 Star Review
By : 'Ellie'
Services : Letting( As a Tenant )
Rent PCM : £3000
Would you recommend ? : No
Postcode : EH3
15 Jan 2024
People found this helpful0
Were generally okay throught our renting period, however don't use this service if you aren't willing to fight tooth and nail for a fair share of your deposit back. As a flat we never expected to get 100% of the deposit back; however, they were adamant that they needed to charge us over ... Read Full Review
Comments (1)Was this helpful?:
By : Shona Crawford
19 Jan 2024Thank you for your feedback and we are sorry to hear that you are not satisfied with matters since checking out. We understand the matter is still being finalised. Should you wish to raise your...
It's like getting blood ...
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1 Star Review
By : 'Iain'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : EH6
6 Sept 2022
People found this helpful0
Rettie manage rental properties for me. The service they provide is terrible. My emails go unanswered, sometimes for weeks. If I don't chase them then nothing gets done. I'm paying for a full management service but it feels like I have to micro-mange them. There are plenty of other... Read Full Review
Comments (1)Was this helpful?:
By : Shona Crawford
7 Sept 2022Hi Iain, thankyou for your feedback. As you know we are in regular discussion about the management of your properties. Our Lettings Director, Karen Turner will be calling you to discuss your review...
We're moving to ...
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5 Star Review
By : 'Douglas'
Services : Letting( As a Tenant )
Rent PCM : £1300
Would you recommend ? : No
Postcode : EH4
27 Jul 2022
People found this helpful0
We're moving to Edinburgh from London and need to find a furnished flat quickly as our house sale completes in mid August. It's a tight timescale and having little experience of the rental market we've relied on lettings agents in Edinburgh to help us. Far and away the most... Read Full Review
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I cannot recommend rettie ...
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5 Star Review
By : 'Ana'
Services : Letting( As a Tenant )
Rent PCM : £1300
Would you recommend ? : Yes
Postcode : EH3
5 Mar 2021
People found this helpful1
I cannot recommend rettie enough.We moved in to Edinburgh from abroad and we had 5 star service throughout our entire experience. Stayed for 3 years in one property, whenever we had problems rettie promptly resolved them for us. We had 3 pets and committed to pay professional cleaning service, got... Read Full Review
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Nearly 4 weeks after moving ...
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1 Star Review
By : 'Alastair'
Services : Letting( As a Tenant )
Rent PCM : £800
Would you recommend ? : No
Postcode : EH6
29 Oct 2019
People found this helpful2
Nearly 4 weeks after moving out of our property and we still haven't received the refund of our deposit. They are very quick to contact you while you are a tenant and they want something done, not so much when you have moved... Read Full Review
Comments (5)Was this helpful?:
By : Karen Turner
29 Oct 2019Dear Alastair, We are sorry to read your comment and understand that you have contacted the team to discuss this. The deposit is going through the refund process at the moment. Please get in touch...
Disgusted ...
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1 Star Review
By : 'James'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : 15
14 Jun 2019
People found this helpful5
Do not rent using Rettie, they will try to lay claim to your deposit at end of tenancy. Luckily we have the necessary proof to illustrate that the claims were unfounded to the lettings protection service. Unethical and unprofessional, * who has shown us nothing but contempt in our opinion. I... Read Full Review
Comments (0)Was this helpful?:
Total disinterest upon ...
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1 Star Review
By : 'Chrisdv123'
Services : Letting( As a Owner )
Rent PCM : £2000
Would you recommend ? : No
Postcode : EH14
11 Dec 2018
People found this helpful6
We entrusted our property to Rettie for 6 years. Upon taking the property back we found substantial damage to the house caused by the tenant's cats. Rettie's response? Complete and utter disinterest. In my view they breached their duty of care. I would not recommend this firm to ... Read Full Review
Comments on Agent Fees
For the service we received? Way too much.
Comments (2)Was this helpful?:
By : brenda
27 Feb 2019i have the same issue with retties as the writeer above. i rented for 19 years and they are washing their hands of a cleaning...
Wish we'd been able to ...
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1 Star Review
By : 'Unhappy'
Services : Letting( As a Tenant )
Rent PCM : £2000
Would you recommend ? : No
Postcode : EH10
28 Jun 2018
People found this helpful3
We rented an unfurnished flat for a year as a family home inbetween selling and buying properties. Overall we were unhappy with the experience and would advise anyone in our position against using Retties. In fact we moved out the moment our lease expired and rented a nearby Air bnb for the... Read Full Review
Comments on Agent Fees
Don't know - fees were part of the rent. But the rent was very high.
Comments (1)Was this helpful?:
By : Becky Lindsay
29 Jun 2018We are very sorry to hear that you have not been satisfied with the service you have received. As the company's Chief Operating Officer, I would be grateful if you could contact me on 0131 622 4160...
edinburgh ...
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5 Star Review
By : 'Sandy'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EH9
1 Jun 2018
People found this helpful0
Nice people to deal with, efficient, pleasant and helpful.Best Edinburgh flat hunting experience by far. There are some agencies who seem to take potential customers for granted.This is not one of them. 5... Read Full Review
Comments (0)Was this helpful?:
Provided a great service, ...
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5 Star Review
By : 'Suzanne'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : Yes
Postcode : EH2
16 Jan 2017
People found this helpful1
Provided a great service, always showed up on time.Very pleasant and knowledgeable about local market. Will definitely use... Read Full Review
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I would particularly like to ...
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5 Star Review
By : 'Gerry'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : EH3
15 Jun 2016
People found this helpful0
I would particularly like to thank Gerry Haining for his prompt and professional responses to my queries and the follow up by Louise... Read Full Review
What agent could do to change your mind?
For rental - Rettie & Co's fees are great value for money.
Comments on Agent Fees
For rental - Rettie & Co's fees are great value for money.
Comments (1)Was this helpful?:
By : Gill Harper
16 Jun 2016Thank you very much indeed for taking the time to write this kind review - it is very much appreciated by the...
I can't choose one of the ...
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5 Star Review
By : 'Maria'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EH6
11 Apr 2016
People found this helpful1
I can't choose one of the staff members because at Rettie & Co they seem to have a great team. Whoever I have talked to during our 3 1/2 years as tenants, have always been helpful, professional and very friendly. Matters have been dealt with promptly and I feel that I am listened to and valued... Read Full Review
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