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Heavitree Branch, Exeter EX1
2.1/5, 7 Reviews
29% Recommended
0% letting valuation accuracy
33% letting fee satisfaction
No Description Found
"It took 10 days from when I..."
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1 Star Review
Karen
Mark
By : 'Fed-up'
Services : Letting(I am a Landlord / Landlady)
Would you recommend ? : No
13 Sept 2012
People found this helpful4
It took 10 days from when I placed my property with Fulfords for them to upload the details onto their own and other websites. After persistent chasing I was told this was due to computer 'uploading problems' and that it was only with my property, not with others. They do not use newspaper advertising so I lost the only way of promoting the property other than word of mouth. They did then find me tenants, but the tenants backed out before references had been taken up. The property had been taken off the websites (did not appear as let agreed) as soon as I accepted the tenants, despite the fact that they had not by then be confirmed as suitable. It then took a further 10 days to get the details up onto the web again - same computer problems apparently. Had they not learnt from the first time? To ad insult to injury it then appeared with the rental amount increased by £5, but chaged from per month to per quarter! What a bargain for someone! While one mistake could have been finger problems, surely not two at the same time? Come on. At that stage, having suffered considerable financial loss by not getting anywhere near finding tenants for a month, I withdrew the property from them.
What agent could do to change your mind?
Could have kept more on top of the problem - it appeared to go for several days at the beginning before I allerted them to the problem. Then keeping me informed of progress more.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 0% | 33.00% | £850 | £1,050 |
Address
Fulfords
45-47 Fore Street, Exeter, Devon
EX1 2QN
01392 308485
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Fulfords Branches (View All 32)
A great experience from start ...
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5 Star Review
By : 'P'
Services : Letting (As a Tenant)
Rent PCM : £850
Would you recommend ? : Yes
Postcode : EX2
19 Nov 2015
People found this helpful3
A great experience from start to finish. My situation was far from straight forward but Ashley and his team made it stress free and gave me back my credibility at the same time, thanks... Read Full Review
What agent could do to change your mind?
There are cheaper fees out there but the service was brilliant from start to finish.
Comments on Agent Fees
There are cheaper fees out there but the service was brilliant from start to finish.
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Do not ever use this company! ...
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1 Star Review
By : 'Ry'
Services : Letting (As a Tenant)
Rent PCM : £1050
Would you recommend ? : No
Postcode : EX4
4 Dec 2014
People found this helpful3
Do not ever use this company! It's been nearly 2 months since we've left the property and still haven't received our deposit back. We have been lied to constantly saying it has been returned and to wait for it to go in the bank. Shockingly it hasn't. Had the usual lie again today and the next step... Read Full Review
What agent could do to change your mind?
Give me my money back which you they were quick enough to take
Comments (1)Was this helpful?:
By : Lettings Managment
16 Nov 2015Your comments have been some what blown out of proportion. We as a company do not control the deposit it is protected by a government approved scheme and therefore must be held until both landlord...
We rented a house from ...
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1 Star Review
By : 'fudge'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : EX1
29 May 2014
People found this helpful2
We rented a house from Fulfords and will never touch them again with a barge pole. The fees were massive, the details of fees kept changing so that we had to make sure everything was confirmed in writing by email. We needed things fixing in the property and it took 5 months for any response,... Read Full Review
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Wow the comments below do ...
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5 Star Review
By : 'G'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : EX2
20 Feb 2014
People found this helpful0
Wow the comments below do some what surprise me! I have been a tenant with Fulfords for 3 years and have made two moves with the company and have had no problems. My deposit was returned to me within 4 days and I then handed it back ready for the next let. I can only speak of the team now and they... Read Full Review
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This company are truly awful. ...
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1 Star Review
By : 'Sarah'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : EX48
15 Jan 2014
People found this helpful5
This company are truly awful. I'm pretty sure that the deposits are not backed and hence they are trading fraudulently. Everyone I know without exception who have used this branch have never received there deposits back. There is always some excuse or phantom reason that they will... Read Full Review
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[[EDIT ORIGINAL START]] Vile ...
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1 Star Review
By : 'Grumpy'
Services : Letting (As a Tenant)
Would you recommend ? : No
14 Oct 2012
People found this helpful5
[[EDIT ORIGINAL START]] Vile rude women. Luckily for me I have just moved to a new property and away from this awful lettings company! The two women mentioned above on separate occasions stole money out of my account. Karen took over two months rent from my account and refused to pay it back. As... Read Full Review
What agent could do to change your mind?
Doing their jobs would of been a good start!
Comments (1)Was this helpful?:
By : Fulfords Management
16 Nov 2015Your comments couldn't be further from the truth. As a company we must have both landlord and tenant in agreement before a deposit can be processed. Property management were doing their jobs albeit...
It took 10 days from when I ...
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1 Star Review
By : 'Fed-up'
Services : Letting (As a Owner)
Would you recommend ? : No
13 Sept 2012
People found this helpful4
It took 10 days from when I placed my property with Fulfords for them to upload the details onto their own and other websites. After persistent chasing I was told this was due to computer 'uploading problems' and that it was only with my property, not with others. They do not use newspaper... Read Full Review
What agent could do to change your mind?
Could have kept more on top of the problem - it appeared to go for several days at the beginning before I allerted them to the problem. Then keeping me informed of progress more.
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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