Really disgusted with the service received after, what we thought, was a fairly smooth 2 1/2 years as tenants ( although slow at sorting none urgent repairs). When it came to the end of the tenancy they didn't turn up for check out inspection ( despite me speaking to them on the morning about it). Didn't return any calls about this either on the day whilst we waited at the property for over an hour and a half for them or for a week after the supposed check out date. They then tried to say due to this we could be charged extra rent!! This led to issues with the landlord and deposit being returned - we tried to open a dispute to get our deposit back to be told Homepoint had moved our deposit protection without informing us in 2016!! - despite several requests they would not tell us who they had moved our deposit protection to. It took a formal letter of intent to start court action, plus 4-5 phone calls per day citing legal advice to eventually get our deposit back. By the time the cheque cleared we had waited over a month ( instead of the 10 days) for our deposit back and still do not know if they actually protected our deposit or not ( which is breech of the deposit protection laws so we may still make a claim through court ). Paul runs both Walsall and Stourbridge offices and uses this as an excuse to be continually unavailable - he also stated numerous times our deposit was being sent out and it was not. He says one thing to the landlord and another to the tenant. Our landlord had inforrmed him to return the deposit to us, but he continued to avoid doing so for over a week and then sent a cheque rather than bank transfer. Not trustworthy at all.