Terrible service from FL. They have frequently changed my property manager without telling me or passing on any information with issues experienced. It took them 4 months to fix an issue with a tv, the issue reappeared and was reported to them over 7 months ago with no date as to when this will be rectified. To make matters worse, they tried charging me for someone to attend to re-tune the tv and I had to explain that they still weren't working. I have had terrible customer service from them. I agreed when I moved in that I could Sub-let and they have questioned me 3 times accusing me of fraud because they haven't kept appropriate records and I subsequently had to provide the evidence as nothing had been handed over from property manager to property manager. It is a lovely flat I have but it seriously makes me consider moving out as when I have even fairly minor issues, they aren't dealt with for months on end and unfortunately due to their knowledge rather than the Landlord not wanting to fix things. It's a real shame as it makes the smallest of issues escalate. I'm even considering moving or writing to the landlord to ask them to change letting agencies as I don't understand what they are paying FL for.