After having problems with our house(multiple leaks from the roof and bathroom) we complained to the agency and got promised that everything will get sorted almost immediately. After 6 months of complaining they came over and put one of OUR OWN bin bags to cover the bath tub so it would apparently fix the problem temporarily. After 3 weeks of silence, handing our moving notice and the removal of the bin bag by us in the second week, a guy popped on our door while most of us were at work. They apparently tried to contact me (1 out of 3 tennants) and left a voicemail. I called up the office and asked if anyone knows anything about it. They couldnt connect me to the person i had to speak to a few times and i had to call and so did one of my housemates. The agency said they needed to receive clearance for the repari works by the landlord and this took time (6 months?!?) but had to work on the problem straightaway so it doesnt get worse (?!?!?!). I can't use my shower for 24h and wasn't even informed about that but only got threatened that i would have to pay for it if it doesnt get fixed out of my deposit. I wouldn't touch them with a barge pole! Stay as far as possible!