My fiancee and I have rented a one-bed flat in Richmond via Featherstone Leigh, which are property managing as well. During our first month, we've encountered the following issues: the washing machine did not work, the oven and hob were in a bad working condition, the faucet in the bathroom is loose, the sewage pipes below the sink are clogged and smelly, the TV aerial is defected and the micorowave was in a appalling condition. Furthermore, when being showed the property I was told the entire flat was going to be repainted and the terrace was going to be replaced (rotten and dangerous to walk on currently). In the meantime, the flat has not been painted and the terrace has not been replaced, as the agency says it's not mandatory. We had to wait for 1 entire month to get the washing machine replaced, which then of course required us to get our laundry done outdoors (we were not allowed do deduct the substantial cost from our rent). Furthermore, we have been ignored when it comes the faucet in the bathroom. The sewage pipes under the sink have not been fixed... The list is endless. Finally, I feel Featherstone Leigh does NOT manage tenancies reasonably and morally. They will squeeze every penny they can out of you... Have never had a landlord that is so strict and so micro-managing in my life. AWFUL EXPERIENCE!!!