The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

3/5, 4 Reviews
50% Recommended
100% sales valuation accuracy
0% letting valuation accuracy
100% sales fee satisfaction
0% letting fee satisfaction
By : 'Southsider'
Services :
Rent PCM : £695
Would you recommend ? : No
Postcode : G42
Treated very poorly when desperately trying to secure a flat viewing for a place I was desperate to rent. Called withing 30 minutes of the property being listed, to be informed a viewing could not be arranged yet but left my name and number. No response for 2 weeks so call back to try and arrange only to be told that I mist have missed a call (which I certainly did not, I was very keen on the property so had been vigilantly waiting for a call) Called back 2 hours later to be told the flat is gone. Then told a small untruth about enquiring when the flat was originally posted. Very poor service, will be avoiding in future and will be spreading the word about the lack of customer care. Clearly this agent knows it will fill a property so treats customer with contempt.
By : Grace Reilly
22 Apr 2016Good afternoon, at Rettie & Co we take customer service very seriously and so we were very disappointed to read of your experience. A very large number of enquiries were received for the property in question immediately following the listing being made live and while our agents did endeavour to contact all interested parties as soon as the first open viewing had been scheduled, we sincerely apologise that you did not receive such a call. We are reviewing our procedures in light of your feedback in order to assess where we can improve the way we communicate with interested parties where properties are subject to such a high volume of enquiries. I have left you a message and would welcome the opportunity to discuss this matter and to apologise to you directly should you wish to contact me. Grace Reilly, Lettings Manager, Bath Street, Glasgow T: 0141 248 4160.
By : Jill Lupton
10 Oct 2020Our detached house has been on market for nearly 3 months with only a handful of viewers The house across the road went within 1 week with lots of viewers for well over house value same with house along road. We have been treated as if no one is interested hardly any feedback and when we do phone very very very rarely get to speak to person SUPPOSED to be in charge of selling our house always answer phone or not in until whenever VERY DISSAPOINTED
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 100% | £360,000 | £360,000 |
| Lettings | 0% | 0% | £695 | £695 |
Rettie & Co
165 Milngavie Road, Glasgow, East Dunbartonshire
G61 3DY
0141 943 3150
By : 'Jill'
Services : Surveying
Sold price : £360000
Would you recommend ? : No
Postcode : G62
5 months after our house going on market the most we have been offered is home value Whenever try to get in touch with them one out of two times goes to answer phone not very professional It was Rettie who advised us who to go for home report full of flannel how good they were now saying home... Read Full Review
By : Becky Lindsay
11 Dec 2020Thank you for taking the time to feedback to us. The team understand your disappointment with the offers received and we are sorry to hear that you had expectations regarding additional communication ...

By : 'Review'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : G62
Fantastic service from rettie all the staff were super and very supportive! Always kept in touch regularly just what i wanted! I would highly recommend... Read Full Review


By : 'Nick'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : G61
Siobhan, Jane, Lynn and the team were absolutely outstanding in every aspect of their communication, from giving me feedback to following up viewers and negotiating the price. They are perfect exemplars of how estate agents should be. Thank... Read Full Review
Good
Good
By : Gill Harper
16 Jun 2016Thank you so much Nick for your kind review. We have passed your feedback on to the Bearsden team where I know it will be greatly...
By : 'Southsider'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £695
Would you recommend ? : No
Postcode : G42
Treated very poorly when desperately trying to secure a flat viewing for a place I was desperate to rent. Called withing 30 minutes of the property being listed, to be informed a viewing could not be arranged yet but left my name and number. No response for 2 weeks so call back to try and... Read Full Review
By : Grace Reilly
22 Apr 2016Good afternoon, at Rettie & Co we take customer service very seriously and so we were very disappointed to read of your experience. A very large number of enquiries were received for the property ...
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