Erol Hussein was an absolute nightmare to deal with. I have never known one to be so unresponsive to emails or phone calls. It would take well over a few days for him to reply, sometimes even weeks. When we would call, his secretary would often say that he was unavailable and that he would call back. No return call was ever done. It seemed that only if we were to complain about him would he then reply to emails. Or if we would go around him, asking other more reliable employees like Kezia Faucher-Rand or Danny Tang. From what I understand, Erol is over Contract Renewal. As this is a timely matter, his unresponsiveness was particularly frustrating and unprofessional. Additionally, we would also like to point out that he (or whoever is responsible for this matter) did not modify our tenancy agreement contract when we had a change in tenancy. Emails continued to be sent to previous tenants some 3-4 months after they had moved out and were not sent to the replacement tenants despite our paying the administration charge for the preparation and issue of a new tenancy agreement and deposit re-protection, this is charged at £225.00 plus VAT (£270.00)."