We dealt with a lot of estate agents when searching for a flat in Manchester and Bridgfords were by far the worst on several occasions. (1) They told us one property was let despite appearing on the website at 9am and us ringing to book a viewing 15 minutes later: we rang in the afternoon to double check and another agent told us that it hadn't been let but they were still waiting for the keys so would ring us as soon as they were available. We are still waiting for this call 2 weeks later. (2) They told us at 11am that if we could make it to the property by 12 that we could have a viewing, so we both rushed into town and waited for 10 minutes at the property with no agent on show: we rang them up to ask where they were and they said that it had been let 10 minutes after our phone call and they had tried to ring us, despite us having no missed calls and confirming that they had our correct number (3) For 2 properties they forgot the keys so we had to stand outside the front door and imagine the layout of the property (4) We were told conflicting information on several properties by different agents e.g. One agent said that the £25 price difference in two identical properties was due to a difference in landlords and another said that the landlord was the same for both properties Overall extremely poor customer service from a potential tenant's point of view. It got to the point where if a property we liked was listed under Bridgefords we just didn't pursue it. The agents themselves were lovely and very friendly, but this only goes so far if the management is incompetent. From a potential landlord's point of view I would be cautious to list my property with this firm as the way they handle potential tenants (albeit from my short experience) is embarrassing.