I have put rotherham moorgate as I actually deal with Bawtry Road, why am I not surprised that you haven't got this on your site? Another show of incompetence I have been dealing with the branch manager who informed me on the 14th that monies from my tennant had been located and sent to accts (see below ) . The tenant has sent through a copy of his receipt for rent which he paid in yesterday. I have sent this over to Accounts and asked them to allocate and send to you as soon as possible. 17th I sent an email as they obviously very busy to check it had been processed This still hasn't cleared Into my account Can you check when it will please 17th reply back?? I thought this had been done on the 14th!!! have chased this up with Accounts today to ask them to allocate and send to you ASAP – I will let you know once I have heard back from them. 18th I still waiting for reply 18th I sent an email Just checked and still not in my account 18th reply !!! I thought this was being done on the 14th I have chased up with accounts today and this has not yet been allocated – I have asked them to action urgently 18th I asked the question So will this be in my account today 18th I asked again Can you please let me know 18th reply !! Surely this was being done on the 14 th This has not yet been allocated – I will chase this up first thing tomorrow and will call Accounts to see when you should expect to receive this. 18th getting tired and annoyed now so here we go This is getting a little ridiculous now can you let me know what the procedures are for moving to another agency as a bacs transfer takes two hours and this has now been five days and I do not seem to be getting any service that I pay for 19th but I thought this had been done on the 14th Unfortunately this delay has been caused by the tenant failing to pay by Standing Order and not using the correct assigned reference for his rental payments. Countrywide process thousands of payments each day and so when the tenant doesn't use their reference this causes real problems in locating and allocating the money. This is what has happened here. Accounts have confirmed that the query has been sent as Urgent and that you should receive this within 3-5 working days. I appreciate your frustration at this delay. 19 th I sent I appreciate your email however for funds to take this long is unacceptable and I strongly recommend that this payment is processed via bacs payment as you had to do a couple of months ago and therefore it is in my account by at least Friday 20th still waiting 21st a response !! Oh dear !! I thought this had been done on the 14 th I can confirm that this payment was sent to you via BACS yesterday which should be with you in 3-5 working days. 21st I am so frustrated that not only I haven't received any funds that were supposed to be dealt with on the 14th but that not once has anyone called??? Just hiding behind email Don't suppose anyone will even look at this ?!