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Birmingham, B3

1/5, 15 Reviews
0% Recommended

0% sales valuation accuracy

100% letting valuation accuracy

38% sales fee satisfaction

60% letting fee satisfaction

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"We sent a list of communal..."

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1 Star Review

By : 'ks'
Services :
Would you recommend ? : No
Postcode : CB2

19 Aug 2014
People found this helpful13

We sent a list of communal issues to CPBigwood on July 4 2014 - till today (Aug 18) we did not receive any substantial response. This list contains, besides other maybe less essential problems, one which is really serious: the door to the bike shed has been heavily damaged due to heavy storms in Februar 2014. Since then (!) there is no door, several bikes have been stolen, and the only response from CPBigwood so far: well, we are still discussingthis issue with the insurance company - a real scandal. When the owners of the stolen bikes asked for compensation, again CPBigwood saw no reason to feel responsible. Very poor communication, very poor service!


Attached Files
    Was this helpful?:

    By : CPBigwood

    19 Aug 2014

    I am sorry to hear of this issue. Would you be able to let me know the name of the development so I can investigate this problem for you. Kind Regards, CPBigwood

    By : ks

    19 Aug 2014

    @cpbigwood: as we do not want to invite bike thieves to the development, kindly ask Michelle C, she knows about this issue .... regards Kurt

    By : ks

    5 Sept 2014

    Now more than 2 weeks passed, sevral reminder emails have been sent - the only reaction from CPBigwood was an email telling us that they will have a look - apparently they still are looking ....


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    Latest Reviews
    Performance Statistics
    ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
    Sales0.00%38%£125,000£156,000
    Lettings100%60%£0£0
    Address

    CPBigwood
    45 Summer RowBirmingham, West Midlands
    B3 1JJ
    0121 233 0500

    Services offered
    • Sales
    • Lettings
    • Block Management
    • Surveys
    • Conveyancing
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    CPBigwood Branches (View All 7)
    Bigwoods, apalling ...

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    1 Star Review

    By : 'Gary'
    Services : Letting( As a Tenant )
    Sold price : £125000
    Would you recommend ? : No
    Postcode : B14

    14 Jan 2019
    People found this helpful6

    Absolutely no interest in our property or maintaining the infrastructure, getting flooded because they failed in their duty to take up issues with builder within the 10 year guarantee, no cleaning as hadn't paid the cleaners for 8 months! yet have just put our service charge up to nearly... Read Full Review


    Comments on Agent Fees

    fine you as soon as its late, yet never get bills out on time, I just pay now when I think its due as have been fined for not paying when I didn't even get a bill!! appalling value for money !!!! any builder giving this company the management needs shooting but I am guessing that Bigwoods pay them to get the contract so they can fleece people.

    Comments (2)Was this helpful?:

    By : Phil Wagstaff

    16 Apr 2019

    have had to put up with an incompetent and only level of service by both Curry and Partners since 2006 also Bigwoods and SDL to date with an end in sight thanks to the County Court with my 3rd N1...

    words do not ...

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    1 Star Review

    By : 'Angela'
    Services : Property Management
    Would you recommend ? : No
    Postcode : LE2

    4 Oct 2018
    People found this helpful6

    How poor this company is. Four years of invoicing mistake (always in their favour of course). Letters from companies house fining us for not submitting accounts which was their job. Then we find out our building insurance had lapsed and we were uninsured. There is no general maintenance... Read Full Review


    Comments on Agent Fees

    money for nothing

    Comments (3)Was this helpful?:

    By : J

    2 Jan 2019

    Angela, we are finding the very same! How did you remove SDL and what happened when they did...

    As others have said this ...

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    1 Star Review

    By : 'Henry'
    Services : Property Management
    Would you recommend ? : No
    Postcode : M40

    31 Oct 2017
    People found this helpful14

    As others have said this company does not even deserve one star. They have zero interest in customer service and are outright liars and fraudsters. Unfortunately if you buy a Bovis home you will be stuck with this shambles of a company and for that reason I would discourage anyone from buying from... Read Full Review

    Comments (0)Was this helpful?:
    Lived at Cheena Court in ...

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    1 Star Review

    By : 'CTrett'
    Services : Property Management
    Sold price : £156000
    Would you recommend ? : No
    Postcode : NR8

    28 Jun 2017
    People found this helpful9

    Lived at Cheena Court in Norwich for 10 Years and the property has never been decorated once in this time... Reported internal damage to SDL Bigwood and again hear nothing... like people have said in other reviews though.... they are quick to get JB Leitch Solicitors to add a further �200 + to... Read Full Review


    Comments on Agent Fees

    Increasing agency fees for no return

    Comments (0)Was this helpful?:
    Utterly atrocious customer ...

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    1 Star Review
    UserName

    By : '12345'
    Services : Property Management
    Would you recommend ? : No
    Postcode : SY4

    13 Jan 2017
    People found this helpful15

    Utterly atrocious customer service. No interest in responding to e-mails, resolving serious health and safety concerns. Contact fields calls, never calls back, never responds to e-mails, sends poorly typed letters littered with typos explaining how they are going to fix the problem and then never... Read Full Review


    Comments on Agent Fees

    Extortionate, unclear what we are paying for

    Comments (0)Was this helpful?:
    Wish I could give no star. ...

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    1 Star Review
    UserName

    UserName

    By : 'Anon'
    Services : Sales( Prospective Vendor/Buyer )
    Would you recommend ? : No
    Postcode : B15

    30 Oct 2016
    People found this helpful12

    Wish I could give no star. Poorly managed company, staff members lost important emails and archived the ones they didn't reply. Empty promises and showing zero interests in helping their clients. Dale Jones never returned his clients' calls. Tried to call him one day, was told he was on site and... Read Full Review

    Comments (0)Was this helpful?:
    I can safely say cp bigwood ...

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    1 Star Review
    UserName

    By : 'JsR'
    Services : Property Management
    Sold price : £125000
    Would you recommend ? : No
    Postcode : DY2

    3 Dec 2015
    People found this helpful7

    I can safely say cp bigwood is the most horrendous company I have had the displeasure of dealing with. I am currently in dispute with them over additional charges being billed to myself and the other occupants over redecoration of the internal walls. After a number of emails from myself and... Read Full Review


    What agent could do to change your mind?

    I have no idea where they would start to change my mind. Too much to list!

    Comments (0)Was this helpful?:
    We just can repeat again what ...

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    1 Star Review

    By : 'kusta'
    Services : Letting( As a Owner )
    Would you recommend ? : No
    Postcode : CB2

    3 Dec 2015
    People found this helpful9

    We just can repeat again what our impression and that of the other posters is: a most ridiculously acting site manager, with practically no or VERY delayed rection (more 6 months) on our requests - just a few examples: - we send regularly a list of issues which need to be attended by CPBigwood... Read Full Review

    Comments (1)Was this helpful?:

    By : CPBigwood

    3 Dec 2015

    I am sorry to hear this. Would you be able to send me an email with more details, including which property to marketing@cpbigwood.com and we'll look into these matters for you. Kind Regards,...

    CP Bigwood are easily one of ...

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    1 Star Review
    UserName

    By : 'Chris'
    Services : Property Management
    Sold price : £132000
    Would you recommend ? : No
    Postcode : DY2

    14 Oct 2015
    People found this helpful9

    CP Bigwood are easily one of the worst companies I have ever had the mis-fortune of dealing with. I have been trying for over 3 months to get some very basic ground maintenance conducted which should have been a matter of routine. I have constantly been lied to about this being done and on one... Read Full Review


    What agent could do to change your mind?

    Be transparent with their charges. i.e - explain how a management fee is calculated based on the cost of the service Do what they say they will do - very simple premise

    Comments (2)Was this helpful?:

    By : Sue Randell

    15 Oct 2015

    Sorry to hear of this situation. I have logged this with our Head of Customer Service who will investigate the matter. We will come back to you in due course. Kind Regards Sue...

    We own a property which is ...

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    1 Star Review

    By : 'Kurt'
    Services : Letting( As a Tenant )
    Would you recommend ? : No
    Postcode : CB2

    28 Apr 2015
    People found this helpful10

    We own a property which is being managed by CPBigwood since Oct 2013. Since June 2014 we try to communicate with the company on a list of issues which need to be addressed. Practically no email is being answered, phone calls lead to nothing, promises to be called back were never held. Once in Nov... Read Full Review


    What agent could do to change your mind?

    Start adapting a custom communication policy - something wich should be taken for granted

    Comments (1)Was this helpful?:

    By : Sue

    28 Apr 2015

    I am sorry to hear of these issues. I can assure you that this isn't our usual customer service and your case will be investigated. Could you please DM or email marketing@cpbigwood.com with further...

    I have been dealing with CP ...

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    1 Star Review

    By : 'Angry'
    Services : Letting( As a Owner )
    Would you recommend ? : No
    Postcode : LE3

    31 Dec 2014
    People found this helpful10

    I have been dealing with CP Bigwood for a number of years as a Landlord with property in a block of apartments where they manage the service charge. I have never dealt with such an incompetent and useless bunch of unprofessional people. I never receive responses to my emails, when I do speak to... Read Full Review

    Comments (1)Was this helpful?:

    By : Sue Randell

    2 Jan 2015

    We are sorry to learn you are not satisfied with our service. We manage over 25,000 units across 650 developments and always aim to deliver a professional and consistent service. If you would like...

    Acting as a managing agents ...

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    1 Star Review

    By : 'Robinswife'
    Services : Property Management
    Would you recommend ? : No
    Postcode : B24

    18 Nov 2014
    People found this helpful15

    Acting as a managing agents for my block of flats this company have systematically overcharged in every way possible. Their practices are certainly unethical and possibly illegal. We formed a management company and ousted them and I would urge other leaseholders to do the same. Some hard work... Read Full Review


    What agent could do to change your mind?

    Stopped adding on spurious charges to the service charge bill

    Comments (1)Was this helpful?:

    By : Heaven64

    12 Apr 2018

    Did you need to get a Solicitor to get rid of Bigwoods, we are a large complex, South Birmingham with similar problems to all those...

    What a incompetent company!!! ...

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    1 Star Review

    By : 'Flavio'
    Services : Letting( Property Management )
    Would you recommend ? : No
    Postcode : CB2

    29 Aug 2014
    People found this helpful14

    What a incompetent company!!! There is not communication, they don't do the job which they are paid to do, we have send a list of issues and they just ignored it and they even bother to do anything about it after months of complaint and several emails send so just don't bother asking them anything... Read Full Review

    Comments (1)Was this helpful?:

    By : CPBigwood

    29 Aug 2014

    I am sorry to hear this. Would you be able to send me an email regarding which property to marketing@cpbigwood.com. Kind...

    We sent a list of communal ...

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    1 Star Review

    By : 'ks'
    Services : Property Management
    Would you recommend ? : No
    Postcode : CB2

    19 Aug 2014
    People found this helpful13

    We sent a list of communal issues to CPBigwood on July 4 2014 - till today (Aug 18) we did not receive any substantial response. This list contains, besides other maybe less essential problems, one which is really serious: the door to the bike shed has been heavily damaged due to heavy storms in... Read Full Review


    Attached Files
    • Icon
    Comments (3)Was this helpful?:

    By : CPBigwood

    19 Aug 2014

    I am sorry to hear of this issue. Would you be able to let me know the name of the development so I can investigate this problem for you. Kind...

    The worst company I have ...

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    1 Star Review

    By : 'frustrated'
    Services : Property Management
    Would you recommend ? : No
    Postcode : OX16

    1 Aug 2014
    People found this helpful15

    The worst company I have dealt with in my life, very unhelpful and rude staff. Their sole purpose is to charge as much money as possible with minimum services provided to customers. Since I have bought a property managed by them, their service charges have nearly doubled but service level has... Read Full Review

    Comments (0)Was this helpful?:
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    Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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    Last updated at 11/30/2, 12:00:00 AM by allAgents

    Awards won by CPBigwood, Birmingham B3 1JJ