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Lenwell Property Services
2.9/5, 94 Reviews
50% Recommended
100% sales valuation accuracy
53% letting valuation accuracy
43% sales fee satisfaction
43% letting fee satisfaction
Since 1990 Lenwell have been delivering the highest standard of residential letting and management services for landlords throughout Bedfordshire and Northamptonshire with offices in Luton, Dunstable, Bedford and Northampton.
Lenwell are full members of ARLA (Association of Residential Letting Agents) and have ac
hieved the quality standard ISO9000 with the British Standards Institute.
Lenwell manage over 2000 properties and employ 30 full time staff. The majority of Lenwell staff have achieved the ARLA 2000 qualification and have extensive experience in the residential lettings business.
Lenwell have won:
Lettings Agency of the Year - Best Customer Service - Gold Award - 2010
Lettings Agency of the Year - Technology and Online - Gold Award - 2010
Lettings Agency of the Year - Small Lettings Agent - Silver Award - 2010
Estate Agency of The Year – Best Medium Sized Letting Agent -Silver Award - 2009
Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 43% | £0 | £0 |
| Lettings | 53% | 43% | £550 | £1,550 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 14 | 15 | 12 | 42 | 0 | 0 | 0 | 0 | 2 | 9 |
Address
Lenwell Property Services
103 High Street, Bedford, Bedfordshire
MK40 1NE
0123
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- Closed
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
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- allAgents Portal
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Social Media
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Rankings
Latest Properties
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Lenwell Property Services Branches (View All 5)
Very disappointed, we moved ...
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1 Star Review
By : 'Just_communicate!'
Branch : Milton Keynes, 302 South Row
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : MK5
11 Apr 2016
People found this helpful2
Very disappointed, we moved in which took longer than thought because of a miscommunication with one of the staff, the toilet was not working properly and we had trouble for at least 6 weeks when they eventually fixed it. The toilet is now unusable(the smell is putrid and there is NO way you can ... Read Full Review
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Terrible experience. Saw a ...
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1 Star Review
By : 'ID'
Branch : Milton Keynes, 302 South Row
Services : Letting (As a Tenant)
Rent PCM : £1195
Would you recommend ? : No
Postcode : MK9
17 Mar 2016
People found this helpful4
Terrible experience. Saw a property for a rental, was informed to pay admin fee to book. Did so in 30 minutes but the property was given to someone else. Have been calling and chasing for refund of the Admin fee but the staff are rude and unhelpful. I spoke to the Branch Manager who was ... Read Full Review
What agent could do to change your mind?
Terrible
Comments on Agent Fees
Terrible
Comments (0)Was this helpful?:
BE AWARE!!! Lenwell can ...
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1 Star Review
By : 'Rafael'
Branch : Luton, 8 Wellington Street
Services : Letting (As a Tenant)
Rent PCM : £1550
Would you recommend ? : No
Postcode : MK7
14 Mar 2016
People found this helpful5
BE AWARE!!! Lenwell can proof to be the worse nightmare to anyone!!! In short, they will lie to you, they will hide information from you and threat you if they believe you don`t know your rights. Their staff are rude and their cleaning, maintenance and service standards are the low of the ... Read Full Review
What agent could do to change your mind?
Really high fees
Comments on Agent Fees
Really high fees
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They will lie to you about ...
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1 Star Review
By : 'Bob'
Branch : Luton, 8 Wellington Street
Services : Letting (As a Tenant)
Rent PCM : £575
Would you recommend ? : No
Postcode : LU2
2 Nov 2015
People found this helpful6
They will lie to you about the property that you are looking to rent e.g. that they will clean the property if it needs it, remove previous tenant's property, council tax bands. They will provide you with out of date inventories for the property. They will lose the keys to the property. They will ... Read Full Review
What agent could do to change your mind?
They just need t have an ethical code of standards that they can follow. They tend to give themselves awards and display them on their websites/ email signatures but you can never actually find these awarding organisations. Lenwell give themselves their awards. All of their staff are trained to maximize profit without any ethical guidelines, essentially like chuggers or cold callers.
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I had several episodes of ...
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1 Star Review
By : 'Joel'
Branch : Luton, 8 Wellington Street
Services : Letting (As a Tenant)
Rent PCM : £595
Would you recommend ? : No
Postcode : LU2
27 Oct 2015
People found this helpful3
I had several episodes of dealings with Lenwell Property Services of Luton, over my 10 month tenancy with them. I found them highly inefficient throughout. When organising my move in date, they wanted to bring it forward by two weeks to what had originally been agreed (And advertised!) and it ... Read Full Review
Comments on Agent Fees
Not worth the money paid. Agency fee was very high, charged a separate move out fee too.
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Today we had a viewing with ...
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1 Star Review
By : 'M'
Branch : Milton Keynes, 302 South Row
Services : Letting (As a Prospective Landlord/Tenant)
Rent PCM : £975
Would you recommend ? : No
Postcode : MK9
7 Oct 2015
People found this helpful4
Today we had a viewing with Lenwell at 8:30 am for a flat in the Hub area,Milton Keynes. Unfortunately, they never appeared in the viewing and they did not even inform us in prior about canceling the appointment. Since their location was close by to the apartment block, we went to ask them ... Read Full Review
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Our flat was dirty when we ...
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1 Star Review
By : 'Sam'
Branch : Dunstable, 2 West Street
Services : Letting (As a Tenant)
Rent PCM : £650
Would you recommend ? : No
Postcode : LU72
23 Jul 2015
People found this helpful4
Our flat was dirty when we moved in dead flys , dust , cobwebs in bathtub and in all rooms , broken ties in bathroom damaged floor that we got blamed for , everytime we tried to contact them they either cut us off or never called back, one of our taps in the kitchen never worked while we we're ... Read Full Review
Comments (1)Was this helpful?:
By : Rob Wellstead - MD of Lenwell
23 Jul 2015Hi, So sorry to hear about your experience, this is definitely not the level of service we aim to provide. If you can contact me directly on 01582 543681 or email rob@lenwell.com I would be pleased...
I think the standard of ...
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2 Star Review
By : 'jade'
Branch : Luton, 8 Wellington Street
Services : Letting (As a Tenant)
Rent PCM : £550
Would you recommend ? : No
Postcode : LU
5 Mar 2015
People found this helpful3
I think the standard of service is terrible, I'm just recognised as a Tennant and nothing else. It's like talking to the cast of phone shop...one rude lady In particular who for 5 weeks now has not got back to me on whether or not the landlord can collect his belongings as I have no space for it ... Read Full Review
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OK where to start this is a ...
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1 Star Review
By : 'Avoid'
Branch : Dunstable, 2 West Street
Services : Letting (As a Owner)
Rent PCM : £550
Would you recommend ? : No
Postcode : LU6
25 Jan 2015
People found this helpful3
OK where to start this is a review of Lenwell Dunstable & Lenwell Head Office Lied to when starting an agreement Asked to pay charges which should not have been levelled Vulnerable tenant harassed into paying money she should not have paid (denied and then admitted by Andrew ... Read Full Review
What agent could do to change your mind?
Not lie, threaten, or harrass either landlord or vulnerable tenant. Be upfront and admit there mistakes, not cover up and lie to protect the manager Explain how they can be so bad yet achieve Gold standard ??????? >>> 1. Remove the manager from the post which he is clearly not suitable for or to be trusted in
Comments on Agent Fees
They like to charge fees when they should not be charged Exploit agreements with landlords Exploit vulnerable tenants
Comments (3)Was this helpful?:
By : Editor - Lenwell
26 Jan 2015The allegations you have made against Lenwell are very serious and something we would very much like to investigate further. Please get in touch with me via email at editor@lenwell.com and I will...
The agent has been really ...
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2 Star Review
By : 'lutonfella'
Branch : Luton, 8 Wellington Street
Services : Letting (As a Owner)
Rent PCM : £595
Would you recommend ? : No
Postcode : LU1
22 Oct 2014
People found this helpful3
The agent has been really poor, I won't be using them again. I have been lied to about tenants, the agency does not vet people anywhere near as thoroughly as they claim to. They have an irritating habit of and adding extra fees all the time without consultation. Landlords beware (and, I suspect, ... Read Full Review
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Received a phone call from ...
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1 Star Review
By : 'Tina'
Branch : Luton, 8 Wellington Street
Services : Letting (As a Tenant)
Rent PCM : £650
Would you recommend ? : No
Postcode : LU1
14 Sept 2014
People found this helpful3
Received a phone call from Lyndsey, saying she has 4 properties and sent me email with details. Fine, I liked them and requested viewing on Tuesday. She knew, I am coming from Cornwall, just to see this properties. She did not answer to any email, any phone call. On Tuesday, I entered the officce ... Read Full Review
What agent could do to change your mind?
Change all the staff in Luton, feel sorry for any tenants!!!
Comments (0)Was this helpful?:
Not very helpful pay for a ...
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1 Star Review
By : 'not'
Branch : Luton, 8 Wellington Street
Services : Letting (As a Owner)
Rent PCM : £650
Would you recommend ? : No
Postcode : NN2
3 Sept 2014
People found this helpful2
Not very helpful pay for a service and have to do all the work our self let the tenant trash house and never got deposit next tenant was let to get away with rent for months and is still behind my hubby is a missing person and they wobtvtransfer money to my account to get mortgage paid so will end ... Read Full Review
What agent could do to change your mind?
do what I pay them for and what I want them to do so my house does not get repossed they know all the circumstances of why he goes missing so should be more understanding and I should not have to pay a solicitor wgen money is tighter than ever to get this done as my name is on there details and also onthe mortgage
Comments on Agent Fees
waste of space this company
Comments (0)Was this helpful?:
I contacted Lenwell to ...
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1 Star Review
By : 'A'
Branch : Luton, 8 Wellington Street
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : No
Postcode : LU2
16 May 2014
People found this helpful2
I contacted Lenwell to arrange a viewing of a flat for my granddaughter on 10 May 2014 and spoke to Agatha. I gave her a profile and asked her to put it to the landlord before the viewing so no one would be wasting their time. Agatha was very pleasant, she contacted the landlord, rang me back and ... Read Full Review
What agent could do to change your mind?
To have been more courteous and be apologetic when they have not fulfilled the customer\'s expectation.
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I am not surprise to read ...
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1 Star Review
By : 'Ignacio'
Branch : Dunstable, 2 West Street
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : LU6
22 Mar 2014
People found this helpful2
I am not surprise to read such reviews of this agency in this web site, It has taken me a long time to come back here and write this review. I was renting with them for 2 years at least. I had all sort of troubles, as an example is no central heating for months with one of the coldest winters and a ... Read Full Review
What agent could do to change your mind?
I think as many other reviewers previously have stated simply by doing their job the improve in customer service will be massive. I am quite surprise to see how they are members of so many professional organisations and be bale to have so many bad customer experiences. I know we could have approached these organisations in the past and we opted not to which I think was a mistake since none should take advantage of these memberships without really deserving it. In summary you really want these reviews to improve and have better business reputation start by treating your customer with a lot more respect and honouring what is advertised and shown.
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The agent put a tenant in our ...
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1 Star Review
By : 'JAY'
Branch : Dunstable, 2 West Street
Services : Letting (As a Owner)
Would you recommend ? : No
Postcode : LU6
22 Oct 2013
People found this helpful4
The agent put a tenant in our house without asking how she intended to pay rent, she had zero income. The agent let our house out to a tenant who's partner was threatening to staff members even before the agreement had been signed. The agent failed to realise the tenant had not paid any rent from ... Read Full Review
What agent could do to change your mind?
Maybe just doing their job would be nice for a start.
Comments (0)Was this helpful?:
What can I say about Lenwell, ...
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1 Star Review
By : 'alexis'
Branch : Luton, 8 Wellington Street
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : LU2
11 Sept 2013
People found this helpful5
What can I say about Lenwell, especially the Luton branch. It took them a year to come and fix a crack in my window that was over a meter long, it took them two years to come and clear toxic mold in my bedroom which lead me to have several asthma attacks. And finally they did not give me back my ... Read Full Review
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I have used Lenwells to let ...
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1 Star Review
By : 'Unhappy'
Branch : Luton, 8 Wellington Street
Services : Letting (As a Owner)
Would you recommend ? : No
Postcode : LU2
21 Aug 2013
People found this helpful3
I have used Lenwells to let properties for several years and the customer service of their 'management' team has gone from bad to worse, to the end where it is less hassle for me to manage the properties myself. I would;d NEVER use them again to manage any property of mine and as for the Manager ... Read Full Review
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When we met them, they were ...
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1 Star Review
By : 'Silvia'
Branch : Luton, 8 Wellington Street
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : LU1
10 Aug 2013
People found this helpful2
When we met them, they were friendly, proactive, open to communication; they replied to all our enquiries almost instantly. When we had to leave the property.... and absolute nightmare. We had to experience their really bad service, their total lack of professionalism, while our deposit is still ... Read Full Review
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Considering all the other ...
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1 Star Review
By : 'Cat'
Branch : Dunstable, 2 West Street
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : No
Postcode : LU5
18 May 2013
People found this helpful2
Considering all the other reviews on here it seems I have had a lucky escape! I first viewed a property and within a couple of days I put my referencing money down. I expressed I wanted to view the property prior to moving in for a second time so. I could arrange for furniture etc. Lenwell were ... Read Full Review
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Dear to whom this may concern ...
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1 Star Review
By : 'Katina.P'
Branch : Dunstable, 2 West Street
Services : Letting (As a Owner)
Would you recommend ? : No
Postcode : LU5
8 May 2013
People found this helpful3
Dear to whom this may concern I am writing to you in reference to my previous letter about the failure of Lenwells as an estate agent and the neglect in the management of my property. Since the agreement made in June 2010 the nightmare continues as to the bad experience I have had with ... Read Full Review
What agent could do to change your mind?
My advice is for them to had fulfilled their obligations as I was promised my property would be returned in the state I left it. I paid Lenwells a management fee to manage property and arrange to check up on my house to insure everything was kept in order. Again they did not seem to care and fail to provide me with any paperwork as they confirm all of my file has been sent to the head office and their hands are washed from the situation. They have failed in all possible ways to protect my property, keep hold of necessary paperwork (such as insurances, inventory list, etc..), images of my property before the tenant moved in and failed to correct there incompetence.
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1 - 20 of 94 items
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
