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Newport, NP20
3.9/5, 7 Reviews
71% Recommended
83% sales valuation accuracy
100% letting valuation accuracy
71% sales fee satisfaction
71% letting fee satisfaction
Newport offers a wide variety of residential properties ranging from the modern apartments being developed on the river front, to the more traditional terraced houses in the popular Maindee area. For those looking to live out of the city we have properties in the popular village of Rhiwderrin and New Inn. We can o
ffer something for everyone from students to families and we are happy to accept Housing Benefit tenants.
Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 83% | 71% | £0 | £0 |
| Lettings | 100% | 71% | £400 | £1,600 |
Areas covered
- New Inn Pontypool, Cwmbran, Crosskeys Machen,
- Newport city, the villages of Rhiwderrin, Crickhowell,
- NP1
- NP10
- NP19
- NP20
- NP6
- NP9
- Risca, Usk, Chepstow, Rudry.
Address
Pinnacle Letting & Estate Agents
9 Station Street, Newport, Newport County
NP20 4AU
01633 223300
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Pinnacle Letting & Estate Agents Branches (View All 4)
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1 Star Review
By : 'Dan'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NP20
11 Jan 2022
People found this helpful0
I urge you, if it's either rent through Pinnacle, or go without a home.. choose the latter. We were with Pinnacle as an agent for 3 years and we spent pretty much the entire time desperate to leave them. From the moment we picked up the keys to our very first rental, we knew that we... Read Full Review
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I urge you, if it's either rent through Pinnacle, or go without a home.. choose the latter.
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Dan said about Pinnacle Letting & Estate Agents
Services : Letting( As a Tenant )Date: 11th Jan 2022
I urge you, if it's either rent through Pinnacle, or go without a home.. choose the latter.
We were with Pinnacle as an agent for 3 years and we spent pretty much the entire time desperate to leave them.
From the moment we picked up the keys to our very first rental, we knew that we weren't going to have an easy time.
We firstly arrived at the property realising that one of the locks on the front door was broken. We reported the issue within 10 minutes of being in the property. The lock was NEVER fixed, even after reporting the issue 3 more times.
We immediately contacted the agent that we dealt with, she met us at the property, we walked around the property and took photos and notes.
ALL of the carpets were marked. ALL of the walls were marked, damp ridden & full of holes. A light fitting was broken. A drawer in the freezer was broken. Window seals were covered in damp/mould. The 2 cupboards that were against outside walls were full of damp/mould. The flooring in both the bathroom & kitchen were not fitted properly, were not fitted against walls, cupboards etc. so, damp had got underneath and were lifting.
Our first 2 days at the property were spent painting, professionally cleaning carpets, de-moulding most rooms and cupboards AND we replaced the flooring in full, in the bathroom & kitchen, sealed windows/ frames.. all at our own expense, as we already had word from the agent, that they nor the landlord were likely to take on any of the cleaning/repairs.
Over the course of our time as tenants, we had to report multiple repairs, many of which we had to remind Pinnacle of/ Chase, sometimes for days. We had to go over 24 hours without water to the property, until we called an emergency plumber.
Between year 1 and year 2 of our tenancy we were told that the Standing Order that we originally set up, would have to be done again (we would have rather a direct debit, but they only work with Standing Orders). After we set up the Standing order Pinnacle told us that the payment would not be made in time, so we had to transfer the funds.. a day later we noticed that not only did the transfer go through, but so did the Standing Order, after all. Once we informed Pinnacle, they told us that they would send us 1 months worth of rent back. But, they would do so using BACS. Meaning that it would take 5-7 working days.. after almost a week, the money DID land in our account. But, they accidentally sent it to us twice. They immediately noticed and hounded us to transfer some back asap using bank transfer. Funny how when they owed us, it would get to us whenever.. but when they made the mistake and we owed them money, it had to be immediate.
Finally, when we were able to sort out alternative accommodation and let Pinnacle know that we'd be vacating the property.
We were sent an email including instructions on how/where to make sure we deep clean the property. Also requesting that we film a video just prior to exiting the property for the last time, illustrating the cleanliness of the property & showing all windows, doors, cupboards, drawers & lights working as they should. The email also stated along the lines of, our deposit would be dependant on the video..
All of this goes to show that they DO NOT enter the property to clean or inspect before the next tenants take on their lease.
So, I do hope that they don't charge the landlords for any cleaning or inspections/repairs.. because we, the tenants, do that work.
After we left the property for the last time, we sent Pinnacle the video and posted the keys through their Cardiff branch postal box.
We logged in to the Tenancy Deposit Scheme website (where all deposits are kept legally now). We requested our despot back.
Weeks go past and the TDS inform us that they have not had any response from Pinnacle and that we should submit a 'statutory declaration'. TDS knew that Pinnacle would not comply.
I tried to call Pinnacle dozens of times and sent them multiple emails, asking why they had not agreed to release our deposit money back. But, to no avail.
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5 Star Review
By : 'F'
Services : Letting( As a Owner )
Rent PCM : £550
Would you recommend ? : Yes
Postcode : NP19
26 Sept 2018
People found this helpful0
I had excellent customer service as a landlord with this team. Richard provided a professional appraisal of my property and passed on purchasing suggestions. Highly... Read Full Review
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F F LE FAY said about Pinnacle Letting & Estate Agents
Services : Letting( As a Owner )Date: 25th Sep 2018
I had excellent customer service as a landlord with this team. Richard provided a professional appraisal of my property and passed on purchasing suggestions. Highly recommended
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Amazing! ...
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5 Star Review
Rachel
By : 'Lydia'
Services : Letting( As a Tenant )
Rent PCM : £425
Would you recommend ? : Yes
Postcode : NP10
4 Sept 2018
People found this helpful0
My partner and I had never been Tennants before to we were a bit apprehensive but rachel made us feel comfortable right away. She is always attentive and quick to respond to any query. She made our experience with pinnacle lettings very smooth and stress free! Thank... Read Full Review
Comments on Agent Fees
Fees were reasonable.
Comments (0)My partner and I had never been Tennants before to we were a bit apprehensive but rachel made us feel comfortable right away.
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Lydia said about Pinnacle Letting & Estate Agents
Services : Letting( As a Tenant )Date: 3rd Sep 2018
My partner and I had never been Tennants before to we were a bit apprehensive but rachel made us feel comfortable right away.
She is always attentive and quick to respond to any query. She made our experience with pinnacle lettings very smooth and stress free! Thank you!
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The best agency in Wales . ...
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5 Star Review
Rachel
By : 'Nikola'
Services : Letting( As a Tenant )
Rent PCM : £525
Would you recommend ? : Yes
Postcode : NP44
8 Mar 2017
People found this helpful0
The best agency in Wales . I'm so happy with ! Rachel you are the best ,thank you for all !... Read Full Review
Comments on Agent Fees
Good
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Nikola said about Pinnacle Letting & Estate Agents
Services : Letting( As a Tenant )Date: 8th Mar 2017
The best agency in Wales . I'm so happy with ! Rachel you are the best ,thank you for all ! xxx
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Shambles since day ...
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1 Star Review
By : 'JoeA'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NP20
20 Dec 2016
People found this helpful1
Shambles since day one. Genuinely don't know if I have the energy to list each issue caused to date...here's a few though: * Told upon inspection after an initial 6 month contract we may be able to go a periodic tenancy...landlord didn't want that (fair enough) but was then pretty much accused of ... Read Full Review
Comments on Agent Fees
I have no idea what the fees are for. I don't ever recall having a phone call from Pinnacle, it's always me chasing them.
Comments (0)Shambles since day one.
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JoeA said about Pinnacle Letting & Estate Agents
Services : Letting( As a Tenant )Date: 20th Dec 2016
Shambles since day one.
Genuinely don't know if I have the energy to list each issue caused to date...here's a few though:
* Told upon inspection after an initial 6 month contract we may be able to go a periodic tenancy...landlord didn't want that (fair enough) but was then pretty much accused of making things up by Pinnacle when I enquired about a periodic tenancy.
* Pinnacle had more than a week between previous tenants and us moving in. After we moved in they contacted to see when the cleaners could come clean the whole flat. I agreed to them coming - never happened (forgot about it apparently).
* Took more than a month for us to receive the inventory.
* Still to this day waiting for a key to one of the locks to be issued (they did ask me to do it and drop in a receipt...not going to happen! what do i pay my fees for? They should be doing the leg work!)
Things keep adding up when it comes to issues caused by Pinnacle, to the point of me having to take a day off work to stay in for a plumber to come to the property for him to not show up and Pinnacle not advising me.
Obviously there was no compensation for me when I asked either. Still getting lumped with an outrageous 're-sign' fee for another 6 months for Pinnacle to re-print and change a date on the contract.
Avoid them if you can people :)
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Lovely and friendly i cant ...
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5 Star Review
Kayleigh
By : 'Alicia'
Services : Letting( As a Tenant )
Rent PCM : £560
Would you recommend ? : Yes
Postcode : NP10
25 Nov 2016
People found this helpful0
Lovely and friendly i cant wait to use pinnacle as an estate agent. There office is proffesional and clean. Lovely helpful... Read Full Review
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Alicia said about Pinnacle Letting & Estate Agents
Services : Letting( As a Tenant )Date: 25th Nov 2016
Lovely and friendly i cant wait to use pinnacle as an estate agent. There office is proffesional and clean. Lovely helpful staff
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Agent was on time she walked ...
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5 Star Review
Rachel
By : 'Jessica'
Services : Letting( As a Tenant )
Rent PCM : £400
Would you recommend ? : Yes
Postcode : NP44
6 Oct 2015
People found this helpful0
Agent was on time she walked me through the flat and told me all the information I needed to know and answered all of my questions I asked... Read Full Review
Comments on Agent Fees
The agent fee was a little expensive I did shop around and I did see some for cheaper but went with this one because of where the flat is.
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Jessica said about Pinnacle Letting & Estate Agents
Services : Letting( As a Tenant )Date: 5th Oct 2015
Agent was on time she walked me through the flat and told me all the information I needed to know and answered all of my questions I asked her.
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
If you have been in contact with one member of staff in particular then please contact them directly. If the problem needs escalated then please email: enquiries@pinnacle-group.com
Last updated at 4/8/2015, 6:57:23 AM by allAgents
