They do not answer the phone. The answering machine told us to fill in the form to review the property online but the website calendar does not work. I sent emails but no reply. They just take money from landlords but does appalling customer service. Please do not use this... Read Full Review

My boyfriend arranged 2 flat viewings on the phone on Friday for the following Tuesday and said they seemed to be perfectly friendly. It is incredibly difficult to find nice properties at the moment, so after a discussion we asked via the telephone number they provided for any queries or issues... Read Full Review

Never have I known anyone to lie so blatantly to someone's face. Had several problems with rats that was not sorted for months, there were CHEWED THROUGH BRICK, after sending someone out to "fix the issue" they put foam in all the holes, beyond me how they thought expanding foam... Read Full Review

I booked two viewings for 2 different properties on Tuesday. The 'tenants cancelled' both and only gave me the option of viewing one which i agreed to on Friday. On Friday I turned up to the propery at a time agreed and the agent did not show! Baring in mind I had to travel over half... Read Full Review

the worst of the worst i'm a new tenant with them and the communication with them is more than horrible it is like contacting inanimate... not respondence no... Read Full Review

I have rented through 7 different agencies in my life and have never been treated as badly as with Pinnacle. They are unresponsive through email and tell you to email when you call so communication is impossible. They even altered dates on photographs for their closing inspection of the property,... Read Full Review

There was a hole in the roof where rain came in for the whole 18 months we were there. In heavy rain a whole bucket would be filled in an hour, with a little waterfall down the wall where mushrooms grew. We reported this so many times and were always ignored. Eventually a concerned neighbour... Read Full Review

This companies lack of competence is frightening, no check in or check out procedures done and then use a old inventory to take a large amount of our deposit without providing any evidence. They do not return emails or phone calls... Read Full Review

Absolutely appalling service from this agent and ripped off on fees and return of deposit. My daughter and friends rented a house from them last academic year. My daughter has already left negative feedback on this site but I would just like to add if you are unfortunate enough to have already... Read Full Review

Pinnacle don't even deserve one star. I would not recommend this estate agents to anyone. Me and my friends rented one of their properties last year, and the first thing was the house had not been cleaned at all (not even hoovered) by August 1st when we moved in. We complained multiple times... Read Full Review

Poor communcation skills the maintenace team and contractors don't communciate with eachother properly. Also you get told they will promise to ring back and it doesn't... Read Full Review

Kelly looked as excited as me to view the house to be fair, she was incredibly informative and down to... Read Full Review

We dealt with a lot of the members of this branch and although friendly and supportive there was zero convinction in their words and promises. We had a lot of issues with our house and landlord and a small minortiy of this issues were addressed and dealt with. The agency seemed to always be on the... Read Full Review

We dealt with a lot of the members of this branch and although friendly and supportive there was zero convinction in their words and promises. We had a lot of issues with our house and landlord and a small minortiy of this issues were addressed and dealt with. The agency seemed to always be on the... Read Full Review

Kelly did her job in a professional manner. She was enthusiastic and friendly. I do really appreciate dealing with such professional person... Read Full Review

Appalling service right from the start. Property not clean. Damp in both bedrooms. Took them ages to sort it out and my boyfriend now has asthma (he never had any breathing issues before living there. We have now moved to a new property. 3 months on and we are still waiting to hear anything about... Read Full Review

Hands down the least professional, most ineffective, least customer-focussed and most poorly run letting agent I have had the displeasure of doing business with. Day 1 we moved in to a completely uncleaned property that had had a contractors living in it for the previous month. When I say uncleaned ... Read Full Review

Pinnacle have been very disappointing since the beginning. The house was not clean upon us arriving, with leaks, over grown grass and nails/broken glass in the garden. As a company they are slow to handle problems and extremely poor in handling customer queries/requests for maintenance. Charlotte ... Read Full Review

As landlady I have been given a great deal of advice and support in getting my property ready for new tenants. Richard Read has been unfailing in his communication with me, even though I do not actually need an agent at this time. I wholly recommend Pinnacle and will certainly go to them first... Read Full Review

Poor service. Never sorted out damp issues before we attended which we were promised. Still not sorted over a year later. House was not cleaned on arrival and now they have the audacity to take a major sum away from our deposits. AVOID... Read Full Review