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Herne Bay, CT6
2/5, 11 Reviews
27% Recommended
75% sales valuation accuracy
100% letting valuation accuracy
75% sales fee satisfaction
60% letting fee satisfaction
No description for branch.
Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 75.00% | 75% | £232,000 | £318,000 |
| Lettings | 100% | 60% | £350 | £1,575 |
Areas covered
- CT6
Address
Miles & Barr
136 High Street, Herne Bay, Kent
CT6 5JY
01227 740840
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Miles & Barr Branches (View All 13)
Would not recommend miles and ...
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1 Star Review
By : 'Sarah'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : CT6
19 Jan 2023
People found this helpful0
Would not recommend miles and barr, absolutely useless, no communication, they can't be bothered, don't get back to you and some of the staff don't know anything about the property when they turn up to show a buyer around. Would totally avoid them nmat all costs not worth the... Read Full Review
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Sarah said about Miles & Barr
Services : Sales( As a Vendor )Date: 19th Jan 2023
Would not recommend miles and barr, absolutely useless, no communication, they can't be bothered, don't get back to you and some of the staff don't know anything about the property when they turn up to show a buyer around. Would totally avoid them nmat all costs not worth the money thank god we have moved to another estate agent!!
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Push and unprofessional. ...
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1 Star Review
By : 'Kenneth'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : CT3
1 May 2022
People found this helpful0
Push and unprofessional. Would not recommend. Told them I wasn't interested and was followed up with constantly and consistently... Read Full Review
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Kenneth Jenkins said about Miles & Barr
Services : Letting( As a Owner )Date: 30th Apr 2022
Push and unprofessional. Would not recommend. Told them I wasn't interested and was followed up with constantly and consistently regardless
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Extremely friendly staff who ...
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5 Star Review
By : 'Tilly'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : CT5
15 Mar 2021
People found this helpful0
Extremely friendly staff who listened to detail of our visage for our first home. Nothing was too much trouble. Contacted regularly throughout the pandemic or any of our concerns. Would highly recommend the herne bay... Read Full Review
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Tilly said about Miles & Barr
Services : Sales( As a Buyer )Date: 15th Mar 2021
Extremely friendly staff who listened to detail of our visage for our first home. Nothing was too much trouble. Contacted regularly throughout the pandemic or any of our concerns. Would highly recommend the herne bay branch
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Excellent ...
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5 Star Review
By : 'John'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : CT6
29 Mar 2019
People found this helpful0
Herne bay has been excellent in helping us sell my sisters house. The Manager Paul and the team were helpful and respectful. I I would also like to thank Denise, the sales progressor, who kept us informed & advised us through a difficult time (the Solicitor was useless, but that's... Read Full Review
Comments on Agent Fees
Average
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John said about Miles & Barr
Services : Sales( As a Vendor )Date: 29th Mar 2019
Herne bay has been excellent in helping us sell my sisters house. The Manager Paul and the team were helpful and respectful. I I would also like to thank Denise, the sales progressor, who kept us informed & advised us through a difficult time (the Solicitor was useless, but that's another review!) All in all, highly recommended.
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Steer well ...
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1 Star Review
By : 'Ricky'
Services : Sales( As a Vendor )
Sold price : £318000
Would you recommend ? : No
Postcode : CT6
2 Mar 2019
People found this helpful7
My elderly parents found their dream house. They put their bungalow up for sale with Miles and Barr, Herne Bay. They was pressured into signing the contract for the sale on the first visit, with the promise that they had potential buyers lined up already. The valuation consultant told them that he... Read Full Review
Comments on Agent Fees
The agents fees were very over priced considering they did not even turn up for the appointments and my parents had to show the potential buyers around the property. On the occasions that they did turn up they stood there in silence whilst my parents showed the potential buyer around the house.
Comments (0)My elderly parents found their dream house. They put their bungalow up for sale with Miles and Barr, Herne Bay. They was pressured into signing the contract for the sale on the first visit, with the promise that they had potential buyers lined up already. The valuation consultant told them that he had helped get a reduced rate for marketing the property. This rate was over 2.2%. I consulted other agents within the local area who was shocked at how much they were charging. The valuations consultant returned the following day after I had showed my parents other agents fees. He agreed to lower the fee, however i later found out that no new contract had been drawn up and signed.
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Ricky Taplin said about Miles & Barr
Services : Sales( As a Vendor )Date: 2nd Mar 2019
My elderly parents found their dream house. They put their bungalow up for sale with Miles and Barr, Herne Bay. They was pressured into signing the contract for the sale on the first visit, with the promise that they had potential buyers lined up already. The valuation consultant told them that he had helped get a reduced rate for marketing the property. This rate was over 2.2%. I consulted other agents within the local area who was shocked at how much they were charging. The valuations consultant returned the following day after I had showed my parents other agents fees. He agreed to lower the fee, however i later found out that no new contract had been drawn up and signed.
The property that my parents were buying was also marketed with Miles and Barr. They continually lied to them after the other property was sold to keep the sale of their current property.
During the sale process my parents invested heavily on their current property to make this more appealing to potential buyers. They had a limited amount of time to sell due to Miles and Barr not taking the property they was buying off of the market. Miles and Barr lied to them once the property they was buying had been sold and told them it was still on the market to ensure they keep their house on the market.
My brother contacted his local branch as he also felt my parents were being taken advantage of. This branch contacted the Herne Bay office to request they explain the situation to him. This came to no avail and no contact was made.
Miles and Barr did however manage to sell their current property at a considerably lower amount than was originally proposed, with the sale going through at the time of writing.
My parents just wanted an easy life, they do not like complaining, but i would like like to warn others who may potentially be in this position in the future.
I can only compare this company to a door to door salesman praying on the elderly.
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Can't Fault ...
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4 Star Review
By : 'DEGN'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : CT6
5 Jan 2019
People found this helpful0
I used them when I first moved down here and bought my flat through them. Unfortunately due to the recession and lack of work a year later had to sell flat an find somewhere to rent. They were so helpful with the selling of my flat and the search for a rental property. I cannot think of any... Read Full Review
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DEGN said about Miles & Barr
Services : Sales( As a Vendor )Date: 5th Jan 2019
I used them when I first moved down here and bought my flat through them. Unfortunately due to the recession and lack of work a year later had to sell flat an find somewhere to rent. They were so helpful with the selling of my flat and the search for a rental property. I cannot think of any negative comments to make about them.
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Quick to take your money. ...
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1 Star Review
By : 'Foxy'
Services : Letting( As a Tenant )
Rent PCM : £1575
Would you recommend ? : No
Postcode : CT5
17 Aug 2017
People found this helpful6
Quick to take your money. Inventory clerk extremely rude and disgusting. Try to charge you for things that don't need doing. Put you in dirty houses and then expect it left in tip top condition and then won't pick up the phone to you. Cowards! Very argumentative inventory clerk who missed things... Read Full Review
Comments on Agent Fees
Bad
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Foxy said about Miles & Barr
Services : Letting( As a Tenant )Date: 16th Aug 2017
Quick to take your money. Inventory clerk extremely rude and disgusting. Try to charge you for things that don't need doing. Put you in dirty houses and then expect it left in tip top condition and then won't pick up the phone to you. Cowards! Very argumentative inventory clerk who missed things off the inventory in the first place ! Very very poor!
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By : Foxy
5 Sept 2017Since writing this review I received an apology from the inventory clerk plus a personal email from the Director to follow this up. I was pleased with the final outcome at home it turned out and was...
-All patronising agents, ...
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1 Star Review
By : 'The'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CT6
12 Jan 2015
People found this helpful6
-All patronising agents, sarcastic manner and answered phone mid conversation to boyfriend during viewing. -They answer phones and any queries in robot-like manner, do not actually listen. It is clear they do not have tenants interests only the landlords interests who they are making money off.... Read Full Review
What agent could do to change your mind?
Staff need some serious training in how to deal with public
Comments (0)-All patronising agents, sarcastic manner and answered phone mid conversation to boyfriend during viewing.
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The worst said about Miles & Barr
Services : Letting( As a Tenant )Date: 12th Jan 2015
-All patronising agents, sarcastic manner and answered phone mid conversation to boyfriend during viewing.
-They answer phones and any queries in robot-like manner, do not actually listen. It is clear they do not have tenants interests only the landlords interests who they are making money off.
-Have the attitude that they are always doing you a massive favour, rather than providing a service.
Awful, Hope to NEVER have to deal with any of them again!!!
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I moved into the property on ...
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1 Star Review
By : 'Tammy'
Services : Letting( As a Tenant )
Rent PCM : £825
Would you recommend ? : No
Postcode : CT1
2 Aug 2014
People found this helpful3
I moved into the property on March 4, 2014. There was a lingering dog odor that permeated the apartment- I had not noticed it during the one viewing that I had of the place. The offending odor was coming from the carpet in the reception room. The odor was very offensive. I reprted it to Miles... Read Full Review
What agent could do to change your mind?
The agent could have made sure that the property was habitable and fit for a tenants enjoyment of the property. Th agent could have portrayed a more assertive, take charge, no-nonsense attitude in getting requested repairs accomplished, thus enhancing good business relations, ethical practices and professional standards and trust.
Comments (0)I moved into the property on March 4, 2014. There was a lingering dog odor that permeated the apartment- I had not noticed it during the one viewing that I had of the place. The offending odor was coming from the carpet in the reception room. The odor was very offensive.
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Tammy said about Miles & Barr
Services : Letting( As a Tenant )Date: 1st Aug 2014
I moved into the property on March 4, 2014. There was a lingering dog odor that permeated the apartment- I had not noticed it during the one viewing that I had of the place. The offending odor was coming from the carpet in the reception room. The odor was very offensive.
I reprted it to Miles and Barr and the representative got back to me later and said 'The land lord said it's not that bad; sorry there's nothing we can do'. I said, 'At least have someone come and smell it and check it out'. The agency said, 'You can clean it. Rent a machine but first call us so we can call the landlord to see if he will agree to the cost of the machine rental...sorry, there's nothing we can do'.
I contacted the Housing Standards Officer at Evironmental Health and they contacted Miles and Barr who then called me to say someone from the agency will come and check the odor. The agent came; she got down on the carpet, sniffed and said, 'It smells like dog; this is not good. I smelled it as soon as I walked in. I'll tell the land lord to get it cleaned.'
A carpet cleaner came but when he left,in a matter of hours, the wet carpet released a horrible, nauseating, overwhelming stench! My teenager and I went to stay at a friends place for about 4 nights. I had to find a remedy to fix the stench.
I found a natural home remedy for the carpet. I purchased the ingredients and finally about 2 weeks later my teenager and I could breathe without holding a cloth to our noses or almost vomiting.
I requested light bulbs (7) cause the bulbs that were ther did not work (I had viewed the place during daylight hours). The agency said 'if somebody brought you some bulbs, could you put them in yourself?'I said no so the landlord came three times and went through the dialogue of giving me some light, but each time he left with his mail. He agreed to come on May 26 but never responded to my text and never showed as in the previous times. I reported to the agency that the land lord always collects his 'important mail', says he is coming back on a certain day, I stay home and he never shows. Three times!
On July 28 or 29 (2014) I repoted to Miles and Barr that the vertical blinds in the two bedrooms are crumbling and the vertical blind in the dining area doesnt open . The response from the agency was 'It has been reported to your land lord'...since your're moving out on Sep 3 (2014) the blinds will not be repaired at this time. Sorry'. The agency had given me notice in June (2014) to vacate the property citing Section 21. My rent is up to date.
Why I ask, does Miles and Barr tolerate such blatant, nonchalant, neglectful, unprofessional practices from a landlord. I'm sure these type of practices would not represent an ARLA member at all. Landlords are allowed to treat tenants with disdain because Miles and Barr allows them to do so and enforces it with, and I quote: 'Sorry, there's nothing we can do'.
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Having suffered at the hands ...
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1 Star Review
By : 'Never'
Services : Letting( As a Tenant )
Rent PCM : £350
Would you recommend ? : No
Postcode : CT52
22 Jul 2014
People found this helpful2
Having suffered at the hands of these cowboys I would strongly urge any prospective tenants to not have a thing to do with Miles and Barr. There are other, far far better letting agents in Whitsable, Herne Bay and Canterbury. Lethargic Yarn... Read Full Review
What agent could do to change your mind?
Stopped lying
Comments (0)Having suffered at the hands of these cowboys I would strongly urge any prospective tenants to not have a thing to do with Miles and Barr. There are other, far far better letting agents in Whitsable, Herne Bay and Canterbury.
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Never Again said about Miles & Barr
Services : Letting( As a Tenant )Date: 21st Jul 2014
Having suffered at the hands of these cowboys I would strongly urge any prospective tenants to not have a thing to do with Miles and Barr. There are other, far far better letting agents in Whitsable, Herne Bay and Canterbury.
Lethargic
Yarn spinning
Incompetent
Nasty
Graceless
Conniving
Unprofessional
Nauseating
Terrible
Stay away!
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I live in a conversion of a ...
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1 Star Review
By : 'RMJ'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
25 Jan 2012
People found this helpful4
I live in a conversion of a 1726 listed building that today is 6 apartments 5 accessed from one road and mine on another, they consistently advertised the property showing my front door and gave the impression that my apartment was for sale, i even had agents tried to open my private door on... Read Full Review
What agent could do to change your mind?
The used my front door and grand entrance to sell apartments accessed on a different road if they sold mine would they use the church as a description ? Property Misdescriptions Act 1991 i am sure they breach it often
Comments (0)I live in a conversion of a 1726 listed building that today is 6 apartments 5 accessed from one road and mine on another, they consistently advertised the property showing my front door and gave the impression that my apartment was for sale, i even had agents tried to open my private door on viewings.
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RMJ said about Miles & Barr
Services : Sales( Prospective Vendor/Buyer )Date: 25th Jan 2012
I live in a conversion of a 1726 listed building that today is 6 apartments 5 accessed from one road and mine on another, they consistently advertised the property showing my front door and gave the impression that my apartment was for sale, i even had agents tried to open my private door on viewings.
i reported them to the Ombudsmen and they changed there description to the house name not the road name, but when they *sold it subject to contract they delivered 1000s of leaflets in the area clearly showing my front door as SOLD by them.
The Property Misdescriptions Act 1991 clearly states that address should not be mis leading
they even had the stupidity to put one through my front door idiot ,
i have spoken with Rob Sabin face to face about this issue of confusion many times but they are only invested in making money and prepared to get gain viewings to property's they have even by misleading where the properties are located
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Last updated at 11/13/2017, 10:10:12 AM by allAgents
