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Canterbury, CT1
2/5, 12 Reviews
25% Recommended
50% sales valuation accuracy
0% letting valuation accuracy
50% sales fee satisfaction
99% letting fee satisfaction
No description for branch.
Latest Reviews
Jonathan Philip
pocock properties ltd
Superangrycustomer
Miroslav Jankovskij
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50.00% | 50% | £180,000 | £350,000 |
| Lettings | 0% | 99% | £0 | £0 |
Areas covered
- CT1
- CT2
- CT3
- CT4
Address
Miles & Barr
14 Lower Chantry Lane, Canterbury, Kent
CT1 1UF
01227 200600
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Miles & Barr Branches (View All 13)
The sale of our property was ...
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4 Star Review
Rhyss
By : 'Paul'
Services : Sales( As a Vendor )
Sold price : £350000
Would you recommend ? : Yes
Postcode : CT1
13 Oct 2023
People found this helpful0
The sale of our property was handled very well by Rhyss Sawyer and his colleagues and all queries dealt with efficiently. The only problems encountered came when relating the sales aspects to the closing of the tenancy which was in place up to two months before completion of the sale. This was due... Read Full Review
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Paul Cousins said about Miles & Barr
Services : Sales( As a Vendor )Date: 13th Oct 2023
The sale of our property was handled very well by Rhyss Sawyer and his colleagues and all queries dealt with efficiently. The only problems encountered came when relating the sales aspects to the closing of the tenancy which was in place up to two months before completion of the sale. This was due to the sale being handled in Canterbury and the tenancy in Margate.
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Deceptive Sales and Lack of ...
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1 Star Review
By : 'Jonathan'
Services : Sales( As a Buyer )
Sold price : £180000
Would you recommend ? : No
Postcode : CT1
20 Sept 2023
People found this helpful4
Miles and Barr Canterbury used misleading practices and sold my an apartment using incorrect information. This has caused financial and personal distress. When viewing the apartment I was directly led to and shown an underground parking space. However, after purchasing the property was told that... Read Full Review
Comments (0)Miles and Barr Canterbury used misleading practices and sold my an apartment using incorrect information. This has caused financial and personal distress.
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Jonathan Philip said about Miles & Barr
Services : Sales( As a Buyer )Date: 19th Sep 2023
Miles and Barr Canterbury used misleading practices and sold my an apartment using incorrect information. This has caused financial and personal distress.
When viewing the apartment I was directly led to and shown an underground parking space. However, after purchasing the property was told that my apartment did not have a parking space assigned.
It's akin to being promised a private pool during a viewing, only to find out post-purchase that the pool belongs to your neighbour.
This deception left me emotionally and financially damaged. Furthermore, Miles and Barr refuse to take steps in resolving this matter. They have frequently failed to respond to emails, attempted to ignore my legal representative, and refused to cooperate with property ombudsman who is now involved.
Beware of Miles and Barr's misleading practices and the distress they may cause. I strongly recommend to avoid purchasing, renting or selling via this company.
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Story about Chole Bond and ...
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5 Star Review
Chole
Chole
By : 'kun'
Services : Letting( Admin )
Would you recommend ? : Yes
Postcode : 65MA
8 Sept 2022
People found this helpful0
It's big pleasure to deal with Chole Bond and Olivia Petri, both of them very professional, i felt lucky to have them handle the process of buying property in Canterbury. Chole from day one keep me updated with all informations and stay in touch always (she works hard even on Saturday). I met ... Read Full Review
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kun tian said about Miles & Barr
Services : Letting( Admin )Date: 7th Sep 2022
It's big pleasure to deal with Chole Bond and Olivia Petri, both of them very professional, i felt lucky to have them handle the process of buying property in Canterbury. Chole from day one keep me updated with all informations and stay in touch always (she works hard even on Saturday). I met lovely elegant young lady Olivia during views, she was very helpful and so friendly, she digs out information which i like to have and offered me a ride in her car.. again i felt so lucky to have Chole and Olivia work things out for me!
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Reported today for an act of ...
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1 Star Review
By : 'pocock'
Services : Sales( As a Vendor )
Sold price : £230500
Would you recommend ? : No
Postcode : CT19
8 Mar 2022
People found this helpful2
Reported today for an act of dishonesty, thus breaking the code of conduct. Folkestone Office Reported to various estate agency bodies of code of... Read Full Review
Comments (0)Reported today for an act of dishonesty, thus breaking the code of conduct.
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pocock properties ltd said about Miles & Barr
Services : Sales( As a Vendor )Date: 8th Mar 2022
Reported today for an act of dishonesty, thus breaking the code of conduct.
Folkestone Office Reported to various estate agency bodies of code of conduct
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Deeply unethical and ...
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1 Star Review
By : 'Superangrycustomer'
Services : Sales( As a Vendor )
Sold price : £250000
Would you recommend ? : No
Postcode : CT2
28 Jun 2021
People found this helpful4
Deeply unethical and incompetent agency. To be avoided at all costs. Worst property agency we have ever had dealings with in my entire life. Foul players. Didn't do jack to market our property, we got no single offer for many months, and Miles and Barr completely ignored our communications.... Read Full Review
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Superangrycustomer said about Miles & Barr
Services : Sales( As a Vendor )Date: 28th Jun 2021
Deeply unethical and incompetent agency. To be avoided at all costs. Worst property agency we have ever had dealings with in my entire life. Foul players. Didn't do jack to market our property, we got no single offer for many months, and Miles and Barr completely ignored our communications. We grew desperate and eventually we contracted another agent who immediately found us a buyer. And then... they came after us and demanded their full sales fee! 5,000 Pound! For DOING NOTHING and wasting our time. Our lawyers are investigating this case now.
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By : SteveC
22 Jul 2022We have been looking for a property in Kent, so I understand your problems, Miles and Barr Canterbury are by miles, the worst agent we encountered, they do not answer their phones, ignore emails,...
Best experience for buying ...
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5 Star Review
Miroslav
By : 'Miroslav'
Services : Sales( As a Buyer )
Sold price : £200000
Would you recommend ? : Yes
Postcode : CT3
14 Feb 2020
People found this helpful0
Best experience for buying and selling my first property with Miles and Barr . Rhyss Sawyer was really helpful and very responsive. I was delighted with the service and professionalism which he provided throughout the whole process of buying and selling . Excellent service ! Will happily use again... Read Full Review
Comments (0)Best experience for buying and selling my first property with Miles and Barr .
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Miroslav Jankovskij said about Miles & Barr
Services : Sales( As a Buyer )Date: 14th Feb 2020
Best experience for buying and selling my first property with Miles and Barr .
Rhyss Sawyer was really helpful and very responsive. I was delighted with the service and professionalism which he provided throughout the whole process of buying and selling . Excellent service ! Will happily use again and recommend to anyone!
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Appalling ...
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1 Star Review
By : 'Dolly'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : CT3
2 Oct 2018
People found this helpful4
Miles and Barr are really pushy when you get your valuation done with them. But afterwards it's a complete nightmare. Never ever any staff to do the showing for you. We viewed another house with them and the young lady had no idea about the property she was selling, and was quite abrasive,... Read Full Review
Comments on Agent Fees
Pricy for what they do for you.
Comments (1)Miles and Barr are really pushy when you get your valuation done with them. But afterwards it's a complete nightmare. Never ever any staff to do the showing for you. We viewed another house with them and the young lady had no idea about the property she was selling, and was quite abrasive, worse she was training someone, it was a shambles.
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Dolly said about Miles & Barr
Services : Sales( Prospective Vendor/Buyer )Date: 1st Oct 2018
Miles and Barr are really pushy when you get your valuation done with them. But afterwards it's a complete nightmare. Never ever any staff to do the showing for you. We viewed another house with them and the young lady had no idea about the property she was selling, and was quite abrasive, worse she was training someone, it was a shambles.
The progresser is a joke as we were never kept informed and when our buyer dropped out she neglected to inform us, when we were eventually told it was too late, and we lost the place we wanted.
I have never been so angry in all my life, and I will never recommend this estate agent.
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By : C
19 Aug 2019I can only agree with this review having been kept in the dark and having only a few viewings over several months. The phone almost always defaults to the head office and not Canterbury. The people...
Terrible... had a viewing ...
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1 Star Review
By : 'B'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : CT1
13 Jan 2018
People found this helpful6
Terrible... had a viewing today at 4.00pm they didn't show up nor did the people in their he house know about it. Called in to find out what went wrong and ended up chatting with the most cocky arrogant git going...... think he has a lot to learn about selling houses... .....they lost a sale ... Read Full Review
Comments (0)Terrible... had a viewing today at 4.00pm they didn't show up nor did the people in their he house know about it.
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B said about Miles & Barr
Services : Sales( Prospective Vendor/Buyer )Date: 13th Jan 2018
Terrible... had a viewing today at 4.00pm they didn't show up nor did the people in their he house know about it.
Called in to find out what went wrong and ended up chatting with the most cocky arrogant git going...... think he has a lot to learn about selling houses...
.....they lost a sale today, as the house was identical to another I own....as was perfect for my needs.
I will be putting a letter through the vendors door to let them know how appalling their estate agents are.....
Not the first in terrible deal8ngs with them....so not surprised.....
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Visited a few weeks ago from ...
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1 Star Review
By : 'nickc'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : CT1
29 Sept 2017
People found this helpful9
Visited a few weeks ago from London to view property in Canterbury, made my interest in property clear. Received a call back the next day in which I restated interest and questions for seller, told someone would call me back. Throughout the following week received no call back so rang several times ... Read Full Review
Comments (1)Visited a few weeks ago from London to view property in Canterbury, made my interest in property clear. Received a call back the next day in which I restated interest and questions for seller, told someone would call me back. Throughout the following week received no call back so rang several times for updates only to be met with confusion and told each time that a colleague would call me back.
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nickc said about Miles & Barr
Services : Sales( Prospective Vendor/Buyer )Date: 28th Sep 2017
Visited a few weeks ago from London to view property in Canterbury, made my interest in property clear. Received a call back the next day in which I restated interest and questions for seller, told someone would call me back. Throughout the following week received no call back so rang several times for updates only to be met with confusion and told each time that a colleague would call me back.
No colleague ever called me back. I rang up myself and made an offer on the property. Assured that someone would call me back.
Again, no call back. Couple days later I notice the property was no longer listed online and on September 21 called Miles & Barr to be told that the property had been sold!
I reminded them of my offer and was told that there was no record of my offer on file.
Expressed my disappointment to deputy manager Reiss who assured he would call me the following Monday to explain and assist in finding me a similar property. Well it's now Friday and unsurprisingly, no call back.
Unprofessional, disappointing service all round.
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By : James wills
4 Oct 2017Hi Nick, was the property in question 6 Montfort Close at all? My mother in law is currently selling the property with Miles and Barr in Canterbury and have had nothing but lies and trouble from...
What a shamble. ...
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1 Star Review
By : 'Baconears'
Services : Sales( Prospective Vendor/Buyer )
Sold price : £335000
Would you recommend ? : No
Postcode : CT4
15 Aug 2016
People found this helpful5
What a shamble. Unprofessional staff and some very suspect selling procedures. Who ever owns Miles & Barr really needs to vet the employees as they are losing the company so many potential buyers and sellers. The agent we had does not follow up the bidding of a property to which could have sold ... Read Full Review
What agent could do to change your mind?
Bad
Comments on Agent Fees
Bad
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Baconears said about Miles & Barr
Services : Sales( Prospective Vendor/Buyer )Date: 14th Aug 2016
What a shamble. Unprofessional staff and some very suspect selling procedures. Who ever owns Miles & Barr really needs to vet the employees as they are losing the company so many potential buyers and sellers. The agent we had does not follow up the bidding of a property to which could have sold for a lot more and instead closed the book on any further offers or dealings for alternative property sales. He has a very peculiar ethic on how to be an estate agent. No correspondents, lied on several matters, withheld the fact that the property was taken off the market before Whilst still accepting offers which were not put forward to the vendors.
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Viewed a property on the ...
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1 Star Review
By : 'rcs'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CT3
22 Apr 2014
People found this helpful0
Viewed a property on the Saturday 19th April 2014 and went straight to the office and paid the administration fee, after I decided I'd like to rent the property. When I called on Monday was told there was already another applicant and they were sending both sets of details to the landlord. I'd... Read Full Review
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rcs said about Miles & Barr
Services : Letting( As a Tenant )Date: 21st Apr 2014
Viewed a property on the Saturday 19th April 2014 and went straight to the office and paid the administration fee, after I decided I'd like to rent the property. When I called on Monday was told there was already another applicant and they were sending both sets of details to the landlord. I'd never have paid money for the admin process if I'd known this, as for fairness it should be first come first served, and I was second. I wasn't accepted for the property (which in fairness was only right) but I had cancelled two other viewings with M and B on the Saturday, as I assumed I was the only prospective tenant. Awful customer service, very few brain cells to rub together in the staff. Would never rent via M and B or let them manage a property for me.
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This agent was very friendly ...
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2 Star Review
By : 'Dave'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : CT1
7 Jul 2013
People found this helpful4
This agent was very friendly at first and the property was put on the market very quickly and efficiently. We hardly got any viewings while on their books and we received no updates from them. We never had our calls returned and we got excuses like the agent had hayfever or was on leave. When... Read Full Review
What agent could do to change your mind?
Be honest, answer calls. Don\'t lie
Comments (0)This agent was very friendly at first and the property was put on the market very quickly and efficiently. We hardly got any viewings while on their books and we received no updates from them. We never had our calls returned and we got excuses like the agent had hayfever or was on leave.
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Dave said about Miles & Barr
Services : Sales( Prospective Vendor/Buyer )Date: 6th Jul 2013
This agent was very friendly at first and the property was put on the market very quickly and efficiently. We hardly got any viewings while on their books and we received no updates from them. We never had our calls returned and we got excuses like the agent had hayfever or was on leave.
When telling the agent we were pulling the house off the market, they told us that a prospective buyer was interested in our house, but alas, we heard nothing from them for a further month.
I would not use this agent again. Not helpful, they lose interest and seem keen to take your property on but are extremely lethargic thereafter.
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