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Reigate, RH2
3.3/5, 32 Reviews
59% Recommended
100% sales valuation accuracy
83% letting valuation accuracy
100% sales fee satisfaction
65% letting fee satisfaction
No description for branch.
Latest Reviews
Rockglen Ltd
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 100% | £242,000 | £475,000 |
| Lettings | 83% | 65% | £650 | £2,700 |
Areas covered
- Kingswood
- KT10
- KT18
- KT20
- Redhill
- Reigate
- RH1
- RH2
- RH3
- RH4
- RH5
Address
James Dean
67 High Street, Reigate, Surrey
RH2 9AE
01737 242 331
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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James Dean Branches (View All 2)
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1 Star Review
Kayley
By : 'Lucy'
Services : Letting( As a Tenant )
Rent PCM : £1075
Would you recommend ? : No
Postcode : RH1
10 Aug 2022
People found this helpful0
James Dean Reigate have been incredibly incompetent in dealing with my tenancy at a property they manage. The property had entirely electric appliances however the homeowner foolishly hadn't had the gas meter removed, so the property was receiving bills addressed to the home owner for the... Read Full Review
Comments (0)
James Dean Reigate have been incredibly incompetent in dealing with my tenancy at a property they manage.
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Lucy said about James Dean
Services : Letting( As a Tenant )Date: 10th Aug 2022
James Dean Reigate have been incredibly incompetent in dealing with my tenancy at a property they manage.
The property had entirely electric appliances however the homeowner foolishly hadn't had the gas meter removed, so the property was receiving bills addressed to the home owner for the supply still running to the meter.
I contacted James Dean about this and how I was not liable for the bills as I was not consuming gas at the property and if the landlord wanted to keep the meter, he had to pay for it. They assured me that they would contact British Gas and have the bills be sent to them in their name as it was nothing to do with me.
Fast forward a few months, and I'm in the last month of my tenancy and I receive an email from British Gas with a bill for the property in my name.
I have confirmation from Kayley Dinnage that she set up a British Gas account in my name without my knowledge or consent and gave them my contact information.
After a frustrating back and forth I had to go in to their offices to watch Hayley on the phone with British Gas to close the account in my name and have all responsibility passed on to James Dean. She assured me they would send her a confirmation email of this but I am yet to receive this and have no idea if this account was closed.
James Dean had no right to give my information to British Gas and fraudulently set up an account in my name.
I'm out of my tenancy now, have been for a couple weeks and still haven't heard about receiving my deposit back.
There was talk about deducting gardening costs from my deposit despite the fact that the landlord never provided tools to maintain the garden (paved garden, no grass to mow just an overgrown bush) and in the checkout report it was stated that the property had been well maintained throughout.
On a final but small note, in both the check in and check out reports it was stated that there was no water meter at the property, obviously there was and I even told them when I moved out there was, gave them the readings and they still haven't updated this information so the unfortunate next tenants will also have to deal with that hassle as well.
All in all my experience with James Dean was one of incompetence and ignorance to data laws. Avoid if you can.
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A fantastic Estate agent with ...
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5 Star Review
By : 'Olu'
Services : Letting( As a Tenant )
Rent PCM : £975
Would you recommend ? : Yes
Postcode : RH1
5 Aug 2022
People found this helpful0
A fantastic Estate agent with an excellent customer service, my experience with them proved they respect and appreciates diversity, reassurance and confidence imbibed in their service goes a long way. I will recommend them to anyone anytime. Good job JamesDean. Keep it Up. You're the... Read Full Review
Comments (0)A fantastic Estate agent with an excellent customer service, my experience with them proved they respect and appreciates diversity, reassurance and confidence imbibed in their service goes a long way.
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Olu Ayodele said about James Dean
Services : Letting( As a Tenant )Date: 4th Aug 2022
A fantastic Estate agent with an excellent customer service, my experience with them proved they respect and appreciates diversity, reassurance and confidence imbibed in their service goes a long way.
I will recommend them to anyone anytime.
Good job JamesDean. Keep it Up. You're the best.
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Renters beware. (and, good ...
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1 Star Review
By : 'Sophia'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : RH1
20 May 2022
People found this helpful1
Renters beware. (and, good landlords) "It's not about the service, it's about bringing in the money" this is what we heard when we were in the branch when two members of staff were talking between themselves - if this is an agency you want to work with as a landlord more... Read Full Review
Comments (0)Renters beware. (and, good landlords)
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Sophia said about James Dean
Services : Letting( As a Tenant )Date: 20th May 2022
Renters beware. (and, good landlords)
"It's not about the service, it's about bringing in the money" this is what we heard when we were in the branch when two members of staff were talking between themselves - if this is an agency you want to work with as a landlord more fool you.
We rented a property for a year, kept it in great condition and made it spotless to move out, we've even fixed some of the terrible decorating mistakes that had been made to the house previously (paint covering the windows/glass doors etc) but when it came to moving out, James Dean claimed every penny they could for work that didn't exist. Luckily, we had pictures of everything so have spent hours so far fighting these costs but no one should have to go through this hassle, landlord or tenant. So, if you're currently renting from JamesDean, take pictures of everything and get ready to fight for your deposit. I wish now we'd have just not paid the last month's rent.
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5 Star Review
Kayley
By : 'Rockglen'
Services : Letting( As a Owner )
Rent PCM : £1150
Would you recommend ? : Yes
Postcode : RH2
25 Sept 2021
People found this helpful0
I would like to thank personally and reccomend Kayley Dinnage and Claire Jones. Timely and professionally supporting me during my letting, going above and beyond to help me with a tricky end of Tenancy. Always available, common sense professional advice, quick intervention and proper manners ... Read Full Review
Comments (0)I would like to thank personally and reccomend Kayley Dinnage and Claire Jones.
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Rockglen Ltd said about James Dean
Services : Letting( As a Owner )Date: 25th Sep 2021
I would like to thank personally and reccomend Kayley Dinnage and Claire Jones.
Timely and professionally supporting me during my letting, going above and beyond to help me with a tricky end of Tenancy.
Always available, common sense professional advice, quick intervention and proper manners set them apart.
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Without doubt the worse ...
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1 Star Review
By : '..'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : RH1
30 Jul 2021
People found this helpful1
Without doubt the worse estate agents in the whole area. Never use them. Corruption in Reigate branch in regards to sales. When sale is already to go thru they decide to pull the plug. The excuse they used was caught out by the purchasing team. Then no contact or emails as like the last 6weeks of... Read Full Review
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.. said about James Dean
Services : Sales( Prospective Vendor/Buyer )Date: 30th Jul 2021
Without doubt the worse estate agents in the whole area. Never use them. Corruption in Reigate branch in regards to sales. When sale is already to go thru they decide to pull the plug. The excuse they used was caught out by the purchasing team. Then no contact or emails as like the last 6weeks of paperwork was done for fun and the cost was just a joke. PLEASE DONT USE
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By : JamesDean Ltd
5 Aug 2021We have NO record of any transaction whereby these events have happened! These comments are slanderous, any transaction of late that has not proceeded is certainly not our doing. Thanks, Mr No Name...
I've been a customer of ...
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5 Star Review
By : 'L'
Services : Letting( As a Tenant )
Rent PCM : £1350
Would you recommend ? : Yes
Postcode : RH1
24 Feb 2021
People found this helpful0
I've been a customer of James Dean Reigate branch of 3 years now, and I can't speak highly enough of their team. Very helpful and flexible. They have made my time with them a happy experience all round. 5... Read Full Review
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L J MCCORMACK said about James Dean
Services : Letting( As a Tenant )Date: 24th Feb 2021
I've been a customer of James Dean Reigate branch of 3 years now, and I can't speak highly enough of their team. Very helpful and flexible. They have made my time with them a happy experience all round. 5 stars.
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Another smooth letting ...
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5 Star Review
Tom
By : 'Di'
Services : Letting( As a Owner )
Rent PCM : £1100
Would you recommend ? : Yes
Postcode : RH1
16 Mar 2020
People found this helpful0
Thanks to all the staff at Reigate for another smooth transition of one of our properties to James Dean letting management. Very professionally executed with no disruption to the current tenant. Very... Read Full Review
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Di said about James Dean
Services : Letting( As a Owner )Date: 16th Mar 2020
Thanks to all the staff at Reigate for another smooth transition of one of our properties to James Dean letting management. Very professionally executed with no disruption to the current tenant. Very satisfied.
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I found Lauren to be very ...
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5 Star Review
Lauren
By : 'Joanna'
Services : Letting( As a Tenant )
Rent PCM : £1275
Would you recommend ? : Yes
Postcode : SM7
3 Jan 2020
People found this helpful0
I found Lauren to be very friendly and professional. She was an excellent communicator, whenever I needed her she was quick to respond every time. I will recommend JamesDean every... Read Full Review
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Joanna Georgiou said about James Dean
Services : Letting( As a Tenant )Date: 3rd Jan 2020
I found Lauren to be very friendly and professional. She was an excellent communicator, whenever I needed her she was quick to respond every time. I will recommend JamesDean every time.
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The whole renting experience ...
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5 Star Review
Tom
By : 'Charlotte'
Services : Letting( As a Tenant )
Rent PCM : £1500
Would you recommend ? : Yes
Postcode : RH2
18 Dec 2019
People found this helpful0
The whole renting experience was quick and easy. Tom knew from our reaction to the first two properties what we would like and helped advise us. He was the one who recommended the house we eventually ended up with. He was very helpful answering my numerous emails as... Read Full Review
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Charlotte said about James Dean
Services : Letting( As a Tenant )Date: 18th Dec 2019
The whole renting experience was quick and easy. Tom knew from our reaction to the first two properties what we would like and helped advise us. He was the one who recommended the house we eventually ended up with. He was very helpful answering my numerous emails as well.
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I am extremely grateful to ...
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5 Star Review
Andrew
Tom
By : 'Andy'
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : RH1
26 Nov 2019
People found this helpful0
I am extremely grateful to Tom, Andrew and all the 'backroom' staff for their valuable help with a our property, and finding great new ones for me. I would certainly recommend these guys whether you are letting or... Read Full Review
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Andy Chitty said about James Dean
Services : Letting( As a Tenant )Date: 26th Nov 2019
I am extremely grateful to Tom, Andrew and all the 'backroom' staff for their valuable help with a our property, and finding great new ones for me. I would certainly recommend these guys whether you are letting or renting.
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JamesDean found me my perfect ...
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5 Star Review
Tom
By : 'Mr'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : RH2
22 Nov 2019
People found this helpful0
JamesDean found me my perfect home. Tom and the lettings team found me my perfect home quickly and with ease. I needed to move fairly swiftly and their no hassle approach helped reduce the stress of moving home. Everything was done according to my requirements. Thank you all at... Read Full Review
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Mr Fortanini said about James Dean
Services : Letting( As a Tenant )Date: 22nd Nov 2019
JamesDean found me my perfect home. Tom and the lettings team found me my perfect home quickly and with ease. I needed to move fairly swiftly and their no hassle approach helped reduce the stress of moving home. Everything was done according to my requirements. Thank you all at JamesDean.
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Andrew at James Dean Estate ...
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5 Star Review
Andrew
By : 'George'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : RH1
15 Oct 2019
People found this helpful0
Andrew at James Dean Estate Agents Reigate was very responsive and helpful throughout the whole process from start to finish. We would highly... Read Full Review
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George Starling said about James Dean
Services : Letting( As a Tenant )Date: 14th Oct 2019
Andrew at James Dean Estate Agents Reigate was very responsive and helpful throughout the whole process from start to finish. We would highly recommend.
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Very poor lettings experience ...
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1 Star Review
By : 'Reigate'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : RH2
12 May 2019
People found this helpful0
Extremely disappointing experience with their lettings team. Poor, rude and occasionally threatening communication, have since found out that we were being told different things to what the tenants were reporting. Could never get straight answers from them. Often statements were incorrect, so we... Read Full Review
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Reigate 1 said about James Dean
Services : Letting( As a Owner )Date: 11th May 2019
Extremely disappointing experience with their lettings team. Poor, rude and occasionally threatening communication, have since found out that we were being told different things to what the tenants were reporting. Could never get straight answers from them. Often statements were incorrect, so we couldn't trust their deductions and had to spend time every month to check that they hadn't overcharged us (occurred a number of times). Overall caused us far more stress than any help. Definitely not worth the money, glad to have left them. Interesting to read we are not the only ones who had this experience! Avoid if poss!
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Let Down Again by James ...
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1 Star Review
By : 'Furious'
Services : Letting( Property Management )
Would you recommend ? : No
Postcode : RH2
19 Dec 2018
People found this helpful0
Have been let down again by James Dean for their mis-management of my SECOND set of tenants in my flat in Reigate. They are just not taking care of my flat & allowing my new tenants to cause further damage. Cost me more in damage than rental... Read Full Review
Comments on Agent Fees
For what it has cost me, fees could have been reduced more.
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Furious & Fed Up Landlord said about James Dean
Services : Letting( Property Management )Date: 19th Dec 2018
Have been let down again by James Dean for their mis-management of my SECOND set of tenants in my flat in Reigate. They are just not taking care of my flat & allowing my new tenants to cause further damage. Cost me more in damage than rental received.
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Mismanagement of my ...
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1 Star Review
By : 'Let'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : RH2
14 May 2018
People found this helpful0
While under full managmemt, James Dean allowed my flat to be trashed by my tenants, property damaged, carpets ruined and padlock out on bedroom without permission. Place was a pigsty and not recognizable from the high stand it was in when tenants first moved in. JD turned a blind eye to all of this ... Read Full Review
Comments on Agent Fees
Looking at this now, I was conned for their mismanagement and very let down.
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Let down Landlord said about James Dean
Services : Letting( As a Owner )Date: 13th May 2018
While under full managmemt, James Dean allowed my flat to be trashed by my tenants, property damaged, carpets ruined and padlock out on bedroom without permission. Place was a pigsty and not recognizable from the high stand it was in when tenants first moved in. JD turned a blind eye to all of this with no respect to my property. They even took potential tenants to view my flat in the disgusting state it was. No wonder nobody wanted to rent it out.
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By : Gobsmacked ?
18 May 2018I've arranged an appointment with solicitor to take these people to court. Even though they knew I didn't meet the criteria to pass the referencing on income they still took £350. I was continually...
Unfair Business ...
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1 Star Review
Paula
By : 'Unhappy'
Services : Letting( As a Tenant )
Rent PCM : £800
Would you recommend ? : No
Postcode : RH1
18 Apr 2018
People found this helpful2
Great service when I moved in but as soon as I gave notice and made a complaint it became clear they were not interesed. Complained about potentially unfair contract terms and business practices and the response was to point out I'd signed the contract, never addressed the issue or potential... Read Full Review
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Unhappy Tenant! said about James Dean
Services : Letting( As a Tenant )Date: 17th Apr 2018
Great service when I moved in but as soon as I gave notice and made a complaint it became clear they were not interesed. Complained about potentially unfair contract terms and business practices and the response was to point out I'd signed the contract, never addressed the issue or potential breach of consumer law or codes of practice! Not to mention personally feelings of the staff dealing with the complaint clearly impacting actions. In addition any costs they can pass onto you rather than the landlord they will like wanting a property empty in case there are repairs/decorating for the new tenant is at the cost of the previous tenant. Reported to trading standards, CMA and Ombudsman
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We have just sold my Dads ...
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5 Star Review
Andrew
By : 'Carole'
Services : Sales( As a Vendor )
Sold price : £242000
Would you recommend ? : Yes
Postcode : RH2
19 Jan 2018
People found this helpful0
We have just sold my Dads flat with this agent and dealt with Andrew who couldn't have been more helpful what an asset to the branch, replied always to emails not like solicitors !! nothing was too much trouble so a massive thank... Read Full Review
Comments on Agent Fees
good fees
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Carole said about James Dean
Services : Sales( As a Vendor )Date: 19th Jan 2018
We have just sold my Dads flat with this agent and dealt with Andrew who couldn't have been more helpful what an asset to the branch, replied always to emails not like solicitors !! nothing was too much trouble so a massive thank you.
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Disgrace of a place! Moved ...
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1 Star Review
By : 'Tenant365'
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : No
Postcode : RH1
10 Jan 2018
People found this helpful1
Disgrace of a place! Moved into our rented property and had to call up the office to pay our rent as they hadn't set up a direct debit. Each time we were charged to use the card machine! Reported a leak in our kitchen which took four months to fix- then they tried to claim for it when we... Read Full Review
Comments on Agent Fees
Bad
Comments (0)Disgrace of a place!
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Tenant365 said about James Dean
Services : Letting( As a Tenant )Date: 10th Jan 2018
Disgrace of a place!
Moved into our rented property and had to call up the office to pay our rent as they hadn't set up a direct debit. Each time we were charged to use the card machine!
Reported a leak in our kitchen which took four months to fix- then they tried to claim for it when we moved out.
The check in report was over in about 10 minutes with very little detail. The check out took 2 hours with more detail than you can ever imagine which meant James dean claimed for our deposit to be deducted- including cleaning of the washing machine soap tray! It was very petty! Nor did they check the check in report to do a comparison as all things they wanted to claim for were an issue before we had moved in!
Avoid this company like the plague! They do not look after their properties nor the tenants. If it was my house, I'd be extremely upset at the negligence by James Dean.
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We met Dean and Adam on 19 ...
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5 Star Review
Dean
By : 'Bryan'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : RH2
28 Sept 2017
People found this helpful1
We met Dean and Adam on 19 September following a letter received from them inviting us to challenge them to sell our house in two weeks! We had been let down by a previous buyer and had no great response from our two Agents, despite a price reduction. One of my biggest concerns was that of... Read Full Review
Comments on Agent Fees
We had a very reasonable deal, below that what I expected.
Comments (0)We met Dean and Adam on 19 September following a letter received from them inviting us to challenge them to sell our house in two weeks! We had been let down by a previous buyer and had no great response from our two Agents, despite a price reduction.
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Bryan said about James Dean
Services : Sales( As a Vendor )Date: 27th Sep 2017
We met Dean and Adam on 19 September following a letter received from them inviting us to challenge them to sell our house in two weeks! We had been let down by a previous buyer and had no great response from our two Agents, despite a price reduction.
One of my biggest concerns was that of communication. However, we put James Dean to the test and within one week they sold our house.
The visit we had from Dean and Adam put us at ease, their explanations of process, what they would do for us and how, was first class. We took them at their word and they did not fail us.
They arranged 7 viewings within the week and come yesterday we had three offers on the table, excellent service.
These Agents take great photos of the house, the marketing is first class and very wide reaching; they even use Facebook and to great effect. Their communication is right up there and something I really expect and appreciate. A small independent company with great face to face skills and clearly great working knowledge of the market. Adam dealt with us personally, understood our situation and reacted to it. He sold the house within 7 days.
I would totally recommend this company to anyone wanting to sell their house.
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Definitely would not ...
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1 Star Review
By : 'Anies'
Services : Letting( As a Tenant )
Rent PCM : £2450
Would you recommend ? : Yes
Postcode : RH1
31 Aug 2017
People found this helpful3
Definitely would not recommend renting the property through these guys. They only bat for the landlord and do not care about... Read Full Review
Comments (0)Definitely would not recommend renting the property through these guys.
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Anies Khan said about James Dean
Services : Letting( As a Tenant )Date: 30th Aug 2017
Definitely would not recommend renting the property through these guys.
They only bat for the landlord and do not care about tenants.
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Last updated at 5/22/2018, 1:15:29 AM by allAgents
