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Horley, RH6
4.3/5, 108 Reviews
87% Recommended
100% sales valuation accuracy
100% letting valuation accuracy
100% sales fee satisfaction
94% letting fee satisfaction
No description for branch.
Latest Reviews
David and Julie Bradbury
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 100% | £155,000 | £792,000 |
| Lettings | 100% | 94% | £900 | £2,300 |
Areas covered
- RH10
- RH11
- RH6
- RH7
Address
James Dean
66 Victoria Road, Horley, Surrey
RH6 7PZ
01293 784411
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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James Dean Branches (View All 2)
We put the house on the ...
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5 Star Review
By : 'David'
Services : Sales( As a Vendor )
Sold price : £335000
Would you recommend ? : Yes
Postcode : RH6
21 Jan 2024
People found this helpful0
We put the house on the market with James Dean and within a week had a full and final offer at above the expected price. From beginning to end Rob Bailey handing the marketing, sales and liaison very professionally and we were able to exchange and complete within 8 weeks including the Christmas... Read Full Review
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David Yates said about James Dean
Services : Sales( As a Vendor )Date: 21st Jan 2024
We put the house on the market with James Dean and within a week had a full and final offer at above the expected price. From beginning to end Rob Bailey handing the marketing, sales and liaison very professionally and we were able to exchange and complete within 8 weeks including the Christmas & New Year break.
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I've been a tenant for ...
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5 Star Review
By : 'Julie'
Services : Letting( As a Tenant )
Rent PCM : £1150
Would you recommend ? : Yes
Postcode : RH6
10 Jan 2023
People found this helpful0
I've been a tenant for 7 years managed by James Dean I gave a long list to there property management section (Katie) yesterday and next the next day I've had two guys in my flat sorting everything I can't recommend James Dean enough, I'm so impressed. Over the years... Read Full Review
Comments (0)I've been a tenant for 7 years managed by James Dean
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Julie Breeze said about James Dean
Services : Letting( As a Tenant )Date: 10th Jan 2023
I've been a tenant for 7 years managed by James Dean
I gave a long list to there property management section (Katie) yesterday and next the next day I've had two guys in my flat sorting everything
I can't recommend James Dean enough, I'm so impressed.
Over the years they've gone above and beyond to accommodate my needs
10* all the way
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Excellent ...
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5 Star Review
By : 'David'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : RH6
2 Sept 2021
People found this helpful0
Even though we decided, in the end, not to put our house on the market, Rob Bailey was very helpful, honest and patient and didn’t pressure us at any point. We would definitely recommend and will contact James Dean in the future when we do want to... Read Full Review
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David and Julie Bradbury said about James Dean
Services : Sales( As a Vendor )Date: 2nd Sep 2021
Even though we decided, in the end, not to put our house on the market, Rob Bailey was very helpful, honest and patient and didn’t pressure us at any point. We would definitely recommend and will contact James Dean in the future when we do want to sell!
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I sold my house through James ...
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5 Star Review
By : 'Donna'
Services : Sales( As a Vendor )
Sold price : £435000
Would you recommend ? : Yes
Postcode : RH6
14 Jul 2020
People found this helpful0
I sold my house through James Dean. Kathryn Diprose worked really hard on my sale and overall they are a great team, including Rob and... Read Full Review
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Donna Dawson said about James Dean
Services : Sales( As a Vendor )Date: 13th Jul 2020
I sold my house through James Dean. Kathryn Diprose worked really hard on my sale and overall they are a great team, including Rob and James.
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Excellent local Estate ...
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5 Star Review
By : 'gabriel'
Services : Letting( As a Owner )
Rent PCM : £1000
Would you recommend ? : Yes
Postcode : RH6
21 May 2020
People found this helpful0
We have been letting our properties through James Dean for around 10 years. Throughout that time they have proved to be the most excellent choice. They have never failed to give us less than 100% effort and expertise. Shortly, we will be no longer letting our flats for the next year or so but we... Read Full Review
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gabriel frisby said about James Dean
Services : Letting( As a Owner )Date: 20th May 2020
We have been letting our properties through James Dean for around 10 years. Throughout that time they have proved to be the most excellent choice. They have never failed to give us less than 100% effort and expertise. Shortly, we will be no longer letting our flats for the next year or so but we will be sure to contact them again when we are ready to re-let.
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Avoid these money ...
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1 Star Review
By : 'I'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : RH6
11 Jan 2020
People found this helpful5
We rented a property from James Dean in October 2018. We have just moved out and despite renting numerous properties across the UK James Dean have been the worst agent we could have chosen. There are many examples of how we feel robbed for every last penny, but in particular it was the... Read Full Review
Comments (0)We rented a property from James Dean in October 2018. We have just moved out and despite renting numerous properties across the UK James Dean have been the worst agent we could have chosen.
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I said about James Dean
Services : Letting( As a Tenant )Date: 11th Jan 2020
We rented a property from James Dean in October 2018. We have just moved out and despite renting numerous properties across the UK James Dean have been the worst agent we could have chosen.
There are many examples of how we feel robbed for every last penny, but in particular it was the deductions from our deposit for the cleanliness of the property.
To explain, when we moved in the bedroom especially was revolting, the mattress was stained and there was even dirty underwear left on the floor, the whole place was filthy (even though it was meant to be clean to a professional standard before we moved in).
It took James Dean and the Landlord 5 months to replace the mattress and redecorate the bedroom, we were living in disgusting conditions the rest of the time, to the point where we purchased our own bed and moved into the dining room.
Throughout the whole tenancy period we had issues with poor service and response from James Dean and they even accused us very aggressively of subletting and not paying or rent (neither of which were true).
When we moved out of the property, it was spotless as I had cleaned it for 5 days and we had a professional window cleaner and carpet cleaner. I was present when the inventory check took place and the representative from Blinc informed me that it was “cleaner than when you moved in”.
You can imagine our shock when the report came through and James Dean informed us they would get a professional cleaner in and deduct it from our deposit. This completely contradicted what Blinc had told me and took no consideration for the state of the house when we moved in.
Kayley at James Dean who was dealing with it showed zero understanding for the circumstances which was so disappointing after we had only ever been reasonable tenants and looked after the property very well.
The way we were treated saddens me very much as we were absolutely cornered and felt utterly robbed. In the end we returned to the property to deal with a couple of minor issues (such as dust on the skirting board).
We were charged £60 for another inventory check to be done. We were also charged £85 for the first inventory check, make sure this is not in your contract as the law has now changed and it is the LANDORDS RESPONSIBILITY to carry out the inventory check. We were utterly cornered and we feel we were taken for every penny by James Dean and they only ever behaved in an unprofessional and disgusting manner.
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Genuinely unpleasant to deal ...
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2 Star Review
By : 'Horley1'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : RH5
29 Aug 2019
People found this helpful2
Genuinely unpleasant to deal with. Ignore emails and phone calls and go back on previously stated policies at will. Only redeeming feature is day to day property admin is done through the landlord who is honestly great. However, I would never again come to James Dean for property... Read Full Review
Comments (0)Genuinely unpleasant to deal with. Ignore emails and phone calls and go back on previously stated policies at will. Only redeeming feature is day to day property admin is done through the landlord who is honestly great.
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Horley1 said about James Dean
Services : Letting( As a Tenant )Date: 28th Aug 2019
Genuinely unpleasant to deal with. Ignore emails and phone calls and go back on previously stated policies at will. Only redeeming feature is day to day property admin is done through the landlord who is honestly great.
However, I would never again come to James Dean for property letting.
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Life ...
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5 Star Review
By : 'Jessica'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : RH6
14 Mar 2019
People found this helpful0
I just wanted to say how incredible James Dean, but especially Chantelle, was with us finding, securing and moving us in to our new property. From day one Chantelle stayed in constant contact with us answering any questions we had (which were a lot as we were new to renting) without any hesitation... Read Full Review
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Jessica said about James Dean
Services : Letting( As a Tenant )Date: 14th Mar 2019
I just wanted to say how incredible James Dean, but especially Chantelle, was with us finding, securing and moving us in to our new property. From day one Chantelle stayed in constant contact with us answering any questions we had (which were a lot as we were new to renting) without any hesitation making us feel safe and secure right the way through. She broke down everything for us so we could really understand what was going on and got us into the property unbelievably quickly and smoothly. I was completely daunted by the whole thing at first but Chantelle and the others at James Dean took that feeling away quickly and with them I felt capable of making the move. James Dean are an fabulous company that I would recommend twice over to anyone.
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Efficient ...
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5 Star Review
By : 'Victoria'
Services : Letting( As a Owner )
Rent PCM : £1050
Would you recommend ? : Yes
Postcode : RH6
11 Mar 2019
People found this helpful0
We recently Let a property through James Dean, Horley the process was efficiently managed by Chantelle. We were kept fully informed of the progress and it was a seamless... Read Full Review
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Victoria said about James Dean
Services : Letting( As a Owner )Date: 11th Mar 2019
We recently Let a property through James Dean, Horley the process was efficiently managed by Chantelle. We were kept fully informed of the progress and it was a seamless move.
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Excellent ...
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5 Star Review
By : 'Abbie'
Services : Letting( As a Tenant )
Rent PCM : £1175
Would you recommend ? : Yes
Postcode : RH6
18 Feb 2019
People found this helpful0
We had previously had a bad experience with Choices. However it was a totally different experience here, Chantelle was... Read Full Review
Comments on Agent Fees
Reasonable
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Abbie said about James Dean
Services : Letting( As a Tenant )Date: 18th Feb 2019
We had previously had a bad experience with Choices. However it was a totally different experience here, Chantelle was excellent.
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First class service from ...
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5 Star Review
By : 'Trevor'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : RH6
21 Jan 2019
People found this helpful1
We were very pleased by the service provided by James Dean however, we feel we should highlight the excellent customer service provided by Robert Bailey. We feel that Robert exceeded all our expectations throughout the entire process and was instrumental in securing our dream retirement home. We... Read Full Review
Comments on Agent Fees
We found the fees to be very competitive for such an excellent service.
Comments (0)We were very pleased by the service provided by James Dean however, we feel we should highlight the excellent customer service provided by Robert Bailey.
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Trevor & Alan said about James Dean
Services : Sales( As a Vendor )Date: 21st Jan 2019
We were very pleased by the service provided by James Dean however, we feel we should highlight the excellent customer service provided by Robert Bailey.
We feel that Robert exceeded all our expectations throughout the entire process and was instrumental in securing our dream retirement home.
We were impressed by his judgement, advice and support and would have no hesitation in recommending him.
We feel that Robert provided a very professional but friendly personal service and we were kept informed at every stage from the initial viewings through to completion.
The process of selling a house seems rather daunting however, Robert made us feel totally at ease and comfortable - nothing was too much trouble for him and he was willing to meet us at anytime to discuss each step.
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Thank you so so ...
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5 Star Review
By : 'Miss'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : RH6
30 Apr 2018
People found this helpful0
I couldn't recommend James Dean enough. We have received such excellent service - Sadie especially was always so professional, friendly and extremely helpful and has made the process of buying our first property a very calm and enjoyable one, so thank... Read Full Review
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Miss Harvey said about James Dean
Services : Sales( As a Buyer )Date: 29th Apr 2018
I couldn't recommend James Dean enough. We have received such excellent service - Sadie especially was always so professional, friendly and extremely helpful and has made the process of buying our first property a very calm and enjoyable one, so thank you!!
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First class ...
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5 Star Review
By : 'David'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : RH6
13 Apr 2018
People found this helpful0
Always punctual and polite. Answered any questions we asked and told us information we did'nt know. Was always ready to let us take another viewing if we required... Read Full Review
Comments on Agent Fees
Does not apply as we were buying.
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David & Hilary said about James Dean
Services : Sales( As a Buyer )Date: 12th Apr 2018
Always punctual and polite. Answered any questions we asked and told us information we did'nt know. Was always ready to let us take another viewing if we required it.
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5 star ...
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5 Star Review
By : 'Paul'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : RH6
13 Apr 2018
People found this helpful0
James Dean were unlike other estate agents used previously, as they really do work for the customer. This was especially true of Sadie who handled our sale and purchase; she was honest and efficient, nothing was too much trouble for her and would always look to go the extra mile to get sale agreed ... Read Full Review
Comments on Agent Fees
Competitive fees
Comments (0)James Dean were unlike other estate agents used previously, as they really do work for the customer.
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Paul & Zeta said about James Dean
Services : Sales( As a Vendor )Date: 12th Apr 2018
James Dean were unlike other estate agents used previously, as they really do work for the customer.
This was especially true of Sadie who handled our sale and purchase; she was honest and efficient, nothing was too much trouble for her and would always look to go the extra mile to get sale agreed and progressing.
Would thoroughly recommend using James Dean (Sadie if you get the choice) for your property dealingsâ¦
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We put our property on the ...
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5 Star Review
By : 'Jon'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : RH6
12 Feb 2018
People found this helpful4
We put our property on the market in mid-2016. At the time the Property Market was not exactly buoyant! But we had found a house that we wanted to buy, so a sale of our house was essential. At the time, we obtained quotations from three local Estate Agents and found James Dean to be very... Read Full Review
Comments on Agent Fees
James Deans Fees were highly competitive
Comments (0)We put our property on the market in mid-2016. At the time the Property Market was not exactly buoyant! But we had found a house that we wanted to buy, so a sale of our house was essential.
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Jon & Janine said about James Dean
Services : Sales( As a Vendor )Date: 12th Feb 2018
We put our property on the market in mid-2016. At the time the Property Market was not exactly buoyant! But we had found a house that we wanted to buy, so a sale of our house was essential.
At the time, we obtained quotations from three local Estate Agents and found James Dean to be very competitive, but the thing that really clinched the deal for James Dean, was Rob Bailey's knowledge of the market, his attention to detail around how he felt we best market the house and his overall professionalism and personality.
Rob (and at times other members of his team) gave us a first class service throughout. Always booking in viewings in advance, following up with a text and email confirmation. Rob also attended most of the viewings and provided very prompt and useful feedback.
Rob and the team marketed our house for several months, always staying in close contact and after a short time, Rob helped in the negotiations from initial enquiry all the way through to exchange and completion.
Thinking back, we are really pleased that we chose James Dean and have no regrets whatsoever!
We wish James and his team every success.
Jon & Janine.
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From start to finish we ...
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5 Star Review
By : 'Happy'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : RH6
12 Feb 2018
People found this helpful3
From start to finish we received a really professional service. Our situation was turning out to be a bit of a nightmare for us but Rob could see our situation a did everything possible to make our life much easier. He and his team were certainly prepared to go that extra mile on our behalf. We... Read Full Review
Comments on Agent Fees
Reasonably priced.
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Happy pair. said about James Dean
Services : Sales( As a Buyer )Date: 12th Feb 2018
From start to finish we received a really professional service. Our situation was turning out to be a bit of a nightmare for us but Rob could see our situation a did everything possible to make our life much easier. He and his team were certainly prepared to go that extra mile on our behalf. We have full confidence in them all at James Dean and would not hesitate to recommend or use them again.
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The agents were always very ...
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3 Star Review
By : 'Tom'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : RH6
29 Jan 2018
People found this helpful0
The agents were always very approachable and understanding. We were first time buyers and they helped us through the process nicely. They did make a few mistakes with information given to us regarding the purchase and also made a mistake with the initial offer we made. However they did resolve this ... Read Full Review
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Tom said about James Dean
Services : Sales( As a Buyer )Date: 29th Jan 2018
The agents were always very approachable and understanding. We were first time buyers and they helped us through the process nicely. They did make a few mistakes with information given to us regarding the purchase and also made a mistake with the initial offer we made. However they did resolve this quickly and made sure we were updated as the process progressed.
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JamesDean were fantastic. ...
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5 Star Review
By : 'Varun'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : RH6
11 Jan 2018
People found this helpful0
JamesDean were fantastic. They had a professional but approachable attitude towards my house sale. Sadie in particular was very proactive, and took the initiative to help move things along and a good pace. Responses to emails were lightening fast, and everything was addressed promptly. I'd... Read Full Review
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Varun said about James Dean
Services : Sales( As a Vendor )Date: 11th Jan 2018
JamesDean were fantastic. They had a professional but approachable attitude towards my house sale. Sadie in particular was very proactive, and took the initiative to help move things along and a good pace. Responses to emails were lightening fast, and everything was addressed promptly. I'd highly recommend them to anyone.
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Buying a second property ...
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5 Star Review
By : 'Patricia'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : RH6
20 Dec 2017
People found this helpful1
Buying a second property seemed like a daunting prospect. However, I cannot fault James Dean Estate Agents in Horley, particularly the professionalism and courtesy of Marcus Pollett. Marcus walked me through the process and the attention to detail and prompt response to emails has been... Read Full Review
Comments on Agent Fees
Management fees are good
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Patricia said about James Dean
Services : Sales( As a Buyer )Date: 20th Dec 2017
Buying a second property seemed like a daunting prospect. However, I cannot fault James Dean Estate Agents in Horley, particularly the professionalism and courtesy of Marcus Pollett. Marcus walked me through the process and the attention to detail and prompt response to emails has been invaluable. Nothing is too much trouble for him or the staff I have had dealings with.
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We have had a good experience ...
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5 Star Review
By : 'Jason'
Services : Letting( As a Tenant )
Rent PCM : £1000
Would you recommend ? : Yes
Postcode : RH6
3 Nov 2017
People found this helpful0
We have had a good experience with James Dean over the past 18 months but would like to call out Marcus specifically as his dedication, professionalism and customer service is brilliant. Whenever we have an issue, I know I can rely on Marcus to help resolve. Marcus went above and beyond in a... Read Full Review
Comments on Agent Fees
ok
Comments (0)We have had a good experience with James Dean over the past 18 months but would like to call out Marcus specifically as his dedication, professionalism and customer service is brilliant.
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Jason said about James Dean
Services : Letting( As a Tenant )Date: 3rd Nov 2017
We have had a good experience with James Dean over the past 18 months but would like to call out Marcus specifically as his dedication, professionalism and customer service is brilliant.
Whenever we have an issue, I know I can rely on Marcus to help resolve.
Marcus went above and beyond in a recent situation (on a Sunday) when I was locked out and in an emergency with my 10 month old child, Marcus was on hand to save the day! - thank you :)
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