Services : Letting( As a Tenant )Date: 9th Mar 2020
We received a good service from Alicia from Woodford Greens for the rental house. A polite and professional team. I definitely recommend.
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Great Rental ...
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5 Star Review
By : 'Walker' Services : Letting( As a Tenant ) Rent PCM : £1450 Would you recommend ? : Yes Postcode : E18
5 Feb 2019
People found this helpful0
We received a very good service renting a property in South Woodford from Alicia. Very professional and efficient. Highly reccomended... Read Full Review
Services : Letting( As a Tenant )Date: 5th Feb 2019
We received a very good service renting a property in South Woodford from Alicia. Very professional and efficient. Highly reccomended agent
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Ask for Lorraine ...
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4 Star Review
By : 'SA' Services : Sales( As a Vendor ) Sold price : £1500000 Would you recommend ? : Yes Postcode : E18
12 Apr 2018
People found this helpful0
Lorraine was brilliant, very professional and really pleasant to talk to. I would recommend anyone using this branch to ask for her when selling their property. Any queries and problems involved in the house sale ( and there were quite a few!) were dealt with promptly. Lorraine was proactive and... Read Full Review
Services : Sales( As a Vendor )Date: 11th Apr 2018
Lorraine was brilliant, very professional and really pleasant to talk to. I would recommend anyone using this branch to ask for her when selling their property. Any queries and problems involved in the house sale ( and there were quite a few!) were dealt with promptly. Lorraine was proactive and dynamic without being overbearing and always courteous.
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Alicia was fantastic. She was ...
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5 Star Review
By : 'South' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : E18
20 Jan 2018
People found this helpful1
Alicia was fantastic. She was incredibly professional and responsive to my needs. She responded in a timely manner to my queries, and periodically checks to make sure that all is ok with my rental. I am very impressed with Alicia's service and caring... Read Full Review
Comments on Agent Fees
My one criticism is that the agent fees are still too high, but the same is to be said for most agents on the high street.
Services : Letting( As a Tenant )Date: 20th Jan 2018
Alicia was fantastic. She was incredibly professional and responsive to my needs. She responded in a timely manner to my queries, and periodically checks to make sure that all is ok with my rental. I am very impressed with Alicia's service and caring nature.
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DO NOT USE
I will summarise ...
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1 Star Review
By : 'Angryowner' Services : Letting( As a Owner ) Rent PCM : £1200 Would you recommend ? : No Postcode : E18
8 Oct 2016
People found this helpful1
DO NOT USE
I will summarise the good and bad points.
Good
Found a decent tenant in a short space of time. (And this is the only good point)
Bad
Harassed my tenant with "offers" for Internet and home insurance the minute he moved in
They hold the rent as long as possible to earn... Read Full Review
Comments on Agent Fees
I managed to get the fees to 6% and now I know why
Services : Letting( As a Owner )Date: 7th Oct 2016
DO NOT USE I will summarise the good and bad points.
Good Found a decent tenant in a short space of time. (And this is the only good point)
Bad Harassed my tenant with "offers" for Internet and home insurance the minute he moved in They hold the rent as long as possible to earn interest on your money. (In one instance it took 10 days from the day my tenant paid, I know this as speak to him directly) Don't return phone calls Lost the keys they had for my property Don't visit when they are contractually obliged to The blatantly lie as have no idea what they are doing Charge you for absolutely anything they can with some things hidden in the terms of business. These should be pointed out but aren't. Advised HMRC the incorrect amount earned, which they charge £18 for the priviledge Do not get back to my tenant when he leaves messages for them
I speak to my tenant regularly as Hetheringtons don't bother. He told me if it was down to Hetheringtons he would have stopped paying the rent.
FIND A BETTER AGENT THIS LOT ARE TERRIBLE
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My pregnant wife and I moved ...
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1 Star Review
By : 'Disappointed' Services : Letting( As a Tenant ) Rent PCM : £1400 Would you recommend ? : No Postcode : E11
28 Sept 2015
People found this helpful1
My pregnant wife and I moved in over 6 weeks ago and there is still mould in the property, still a leaking tap and broken hot water tap in the kitchen, and the shower cold tap doesnt work.
We've tried so many times to get these problems sorted and we've been promised so much - this was something ... Read Full Review
Services : Letting( As a Tenant )Date: 27th Sep 2015
My pregnant wife and I moved in over 6 weeks ago and there is still mould in the property, still a leaking tap and broken hot water tap in the kitchen, and the shower cold tap doesnt work.
We've tried so many times to get these problems sorted and we've been promised so much - this was something they were supposed to get fixed when we moved in. It was agreed, AND we are alos waiting to be reimbursed for our £40 for getting keys cut.
They are absolute liars and totally incompetent. I actually can't believe that adults can be that bad at carrying out simple tasks. What else are they doing if they're not working with their clients?!
It's not rocket science. They're geat at taking your money however.
STAY AWAY!!!
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Avoid at all costs! ...
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1 Star Review
By : 'South' Services : Letting( As a Owner ) Rent PCM : £1250 Would you recommend ? : No Postcode : OX14
8 May 2015
People found this helpful2
Avoid at all costs! Hetherington's made me assurances and did not keep to their word, lying to cover their inadequacies. They were the sole agents marketing my property for 3 months and I received a low number of unsuitable offers. Interest was slow initially as THEY advised me too high a rental... Read Full Review
What agent could do to change your mind?
Communicated better
Delivered on promises they make
Services : Letting( As a Owner )Date: 7th May 2015
Avoid at all costs! Hetherington's made me assurances and did not keep to their word, lying to cover their inadequacies. They were the sole agents marketing my property for 3 months and I received a low number of unsuitable offers. Interest was slow initially as THEY advised me too high a rental rate and used misleading pictures which didn't depict the flat accurately. They only provided feedback when I asked what the issue was and are not pro-active in their core function i.e. letting accommodation! I subsequently used another agent who provided 2 acceptable offers within 1 week. During this time, unprofessional comments were made by Hetherington's to a contractor. I have raised my concerns and escalated as nothing is ever resolved. I was advised not to contact the Area Director as she was busy looking after a large region and I would be passed back down to the Area Manager. Their customer service and integrity are poor and I would not recommend using such an un-trustworthy agent.
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This agency is poor. They ...
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1 Star Review
By : 'Thomas' Services : Letting( As a Tenant ) Rent PCM : £700 Would you recommend ? : No Postcode : E18
28 Oct 2014
People found this helpful3
This agency is poor. They have no idea on renting, no communication with the customers,
not answering the phone,not to answer on emails completely lack of respect
We were with Hetheringtons over few years they cannot even arrange a plumber to fix a leaking boiler
Now we go with them to court... Read Full Review
Services : Letting( As a Tenant )Date: 28th Oct 2014
This agency is poor. They have no idea on renting, no communication with the customers, not answering the phone,not to answer on emails completely lack of respect We were with Hetheringtons over few years they cannot even arrange a plumber to fix a leaking boiler Now we go with them to court because they do not want us to give a deposit back They always blame Landlord Personally I would not recommend a waste of time and money
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