I have let my property through Hetheringtons several times and each time it was an unsatisfactory experience including: tenants not being properly vetted, repair works were shoddy and particularly high in price, tenants were recommended despite not meeting my essential criteria and I experienced... Read Full Review

We arranged a viewing on Saturday at 5 o'clock. We called the agency to inform that we will be late 15m. No one picked up the phone. We texted the agency. No one replied. We were at the address at 05.15pm and no one was there. We thought may be they are waiting for us in the flat. No. No one was... Read Full Review

I was renting a property in Loughton for 9 years. The tentancy ended on 31/10/15. I am still waiting for my deposit to be returned even though I was advised that the funds would be in my account today. 04/12/15. The person dealing with this has no idea what is going on and replying to e mails that... Read Full Review

Catherine, Elaine and their team provided us with an extremely professional yet also very personal service through the sale process. When issues arose (which they always will) they advised and guided us and were tenacious in getting resolution as quickly as possible. They always kept us in the loop ... Read Full Review

I have recently purchased and sold my property using Hetherington's and have been extremely happy with the service I have received from Manager Catherine and the personal contact sales executive Ellie Robinson. Throughout the entire process of the sale and purchase I have been impressed (and... Read Full Review

I was reccomended to your Loughton office by Richard Wells from your Broxbourne office who I have bought and sold several propertys in the last 3 years,and was happy with service received,he told me to contact Catherine Bransgrove,and again service received was... Read Full Review

As a letting agent myself, it's always interesting to be on the otherside and see how the competiton behaves ;). From the 1st phone call with Rosemary i felt that i was dealing with a good agency, she listened to what i was looking for and suggested what she felt might fit the bill. At first i... Read Full Review

We found all the staff very helpful and friendly and kept us updated at all times, would definitely recommend using... Read Full Review

Our experience wtih Hethringtons was excellent while buying our current property. All the staff was always good to us and Ellie and Catherine in... Read Full Review

I was very impresed with the professional way Hetheringtons acted on the sale of my property, I used them about 5 years ago on another property and they were great, it's nice to see that their standards have not changed. They were the most realistic in their valuation of the property and a... Read Full Review