Very good service from start to finish. Responded to my queries in a timely fashion and facilitated the sale with minimal delay or hassle! Would recommend to friends and... Read Full Review

Worst agents in the World!! I rented a flat of them for 2 years, they were all nicey nice when showing us around, saying they would get the carpets cleaned and new beds. So I signed the lease. On getting the keys... no clean carpets and no new beds! We made a formal complaint, and it came... Read Full Review

Signed up to Andrew Louis for 2 and half years worst time of my life,never resolved maintenance issues even when down stairs door was broken 6 months before it was fixed and when phoned up to speak to property manager Alan Cosgrove he was never in and when he was he was always hungover . Before i... Read Full Review

I have on two occasions asked Zoe the companies Herad of Residential Property Management, for our landlords contact details under Section 1 of the Landlord Tenant Act 1985. She has refused these details stating "As a Managing Agent we do not have to supply any details for the... Read Full Review

Andrew Louis are by far the worst letting agents I have ever come across. They located new tenants for my property, it then took them at least 3 months to get the new tenants to sign the required agreements and pay any deposit or rent. They then could not decide when the actual tenancy was to... Read Full Review

Absolute joke of a letting agency. Staff make you feel like your burdening them with your problems, and constantly go on about how busy they are, yet if you turn up at there offices they are all laughing and joking and don't seem that busy. I moved out of an apartment I loved due to the poor... Read Full Review

These are the worst agents that I have every used and I would never recommend them to anyone. They have a customer charter that is not adhered to. No one answers the telephone, nor do you get responses to emails. It seems that all the good staff have left. I read with interest the positive... Read Full Review

I have been investing in properties for 20 years and i recently bought a property from Andew Louis. They managed to sell me a great property which they are now renting for me. The whole process has been seamless! Thank... Read Full Review

I would very much like to think Lindsey for all the hard-work she has carried out on behalf of myself for the maintenance of my apartment. Whenever there is a problem she is my first point of call and I always receive a professional and timely response with my problem being fixed. She is a real... Read Full Review

From the first viewing with Tony to the Sale Agreed stage with Erica, it has been a pleasure to deal with the aforementioned members of staff. The professionalism showed by Erica has been impressive all the way through the sale and I have been kept up to date regularly with the progress of the... Read Full Review

I would like to thank Andrew Louis and recommend there company to any person looking to purchase a home or a possible investment. Buying a new home is reported to be the single most stressful thing you can do in life, but with the assistance of Andrew louis liverpool i can confirm this is not... Read Full Review

Buying a house in the current market is hard! We have bought properties before and were certainly not prepared for the new rules and regulations and hoop jumping the banks insist on these days. Erica and her team were fab - they kept things on track, had a really hollistic approach to making it ... Read Full Review

Started with Tony showing me around, very good and sound knowledge of the property. Then Erica took me through the process which was a complicated one as it was a company sale so open to competing bids but she provided me with all the due process i needed and made me understand it all. Always very... Read Full Review

Dear Sirs It would be remiss of me not to write to say a sincere `thank you' to your firm and in particular the staff involved in the sale of my former home and in particular Erica, but when she was not available, others were equally wonderful. For the whole transaction, nothing was... Read Full Review

Whilst dealing with numerous letting agents, Andrew Louis stood out among the rest, unfortunately, it was for negative reasons rather than positive. I called on several occasions to arrange property viewings and each time I was met with an abrupt, ill-mannered response with a 'could not care... Read Full Review

Andrew Louis currently let my apartment, I feel I must warn people for such a well established company with a large number of staff they make so many errors and are so difficult to contact. I have found the quality of tenants from this agent has been overall extremely poor and I never had a... Read Full Review

We've left our flat at due to a serious damp issue in the property. Andrew Louis failed to sort the problem and due to there lack of concern or action we decided we needed to leave as conditions were terrible. Andrew Louis made us pay a months rent as notice dispite us needing to leave due to ... Read Full Review

Please please avoid unless you want to be a stressed landlord. Andrew Louis persistently failed to send regular rental statements despite many requests. Don't answer the phone, don't respond to answer phone messages. They let our tenant get into arrears and didn't chase the rent. Now we have... Read Full Review

Have to agree with the comments on here, how this agent is still in business amazes me too! I was a tenant until recently and moved out as soon as my contract was up (6 months). The property was dirty at our viewing (why allow viewings on a dirty apartment?) I was promised I could be in... Read Full Review

Rented a property from this agent and wow how they are still in business amazes me, very much stuck in the dark ages with very, very poor customer service, problems I had: Receptionist upstairs is rude and like the rest of the staff prefer to take the view that they are doing you a favour. Not... Read Full Review