Hello Mark0 I am sorry you have come to the conclusion that Andrew Louis have acted incorrectly in this situation however it is important to note that the situation is quite a straight forward case of failure to notify the landlord of your intent to vacate. Unfortunately as per your AST agreement you are required to provide a months notice of intention to vacate in writing and this notice was never given. With regards to the conditon of the flat, repairs were ongoing but of course it is your right to tell us if you wanted to move on. Unfortunately you didnt and in addition to this the property was left in an unclean and unhygenic condition, therefore, requiring a professional clean amongst other remedial works. The cost for all these works was in excess of your deposit balance of £100 but as a gesture of goodwill, and taken into consideration your desire to move on we arranged for remedial works to remain at this level to save you paying anything further (despite them actually costing a lot more!) I personally arranged this for you given your circumstances! We are obviously dissapointed you have taken to airing your grievances on the all agents website rather that raising any of them with me directly as we always provide tenants with an oppurtunity to advise us of any queries they have. You have also previously been provided with information relating to the tenancy deposit scheme because, as you are aware, Andrew Louis are affiliates of the scheme and your deposit was held within it. You have previously been provided with information on appeals processes etc and it seems you have not taken account of it. If you require any further information please contact me, Regards Tom

Hi Mark0 I am sorry you have come to the conclusion that Andrew Louis acted incorrectly regarding your deposit. Firstly as per your AST agreement and as explained to you when you moved in, you are required to provide your landlord with one month’s written notice prior to vacating the property. Despite repair works to the property you were not obligated to remain in the property but merely provide the required notice to vacate. Unfortunately you did not do this hence having to pay further rent. Secondly the property was left in an unhygienic and unclean condition despite it being provided to you in an excellent condition and this was documented in the photographic checkout report provided to you following your vacation. As per our procedure we always allow tenants to respond in full to these photographic reports in case of a discrepancy and these procedures are reinforced via our affiliation to the tenancy deposit scheme (TDS). As also explained to you, your deposit was held in this scheme and all information relating to the scheme including the appeals process has been provided to you. Finally the total cost of the remedial works was in excess of your £100.00 balance however as a gesture of goodwill we negotiated discounted rates with all parties in order to alleviate the requirement of you having to make any further payments. Despite this gesture you have taken to air your grievances on the external website listing my name which is not very fair. You could have certainly informed me of your grievance further as you have all my details. Ultimately we have acted in accordance with our customer service charter and company procedures. Furthermore should you require a tenancy reference we would be happy to help however we will have no choice but to mention the unhygienic state of the property following your vacate. Kind Regards Tommy

Hi Mark0 I am sorry you have come to the conclusion that Andrew Louis acted incorrectly regarding your deposit. Firstly as per your AST agreement and as explained to you when you moved in, you are required to provide your landlord with one month’s written notice prior to vacating the property. Despite repair works to the property you were not obligated to remain in the property but merely provide the required notice to vacate. Unfortunately you did not do this hence having to pay further rent. Secondly the property was left in an unhygienic and unclean condition despite it being provided to you in an excellent condition and this was documented in the photographic checkout report provided to you following your vacation. As per our procedure we always allow tenants to respond in full to these photographic reports in case of a discrepancy and these procedures are reinforced via our affiliation to the tenancy deposit scheme (TDS). As also explained to you, your deposit was held in this scheme and all information relating to the scheme including the appeals process has been provided to you. Finally the total cost of the remedial works was in excess of your £100.00 balance however as a gesture of goodwill we negotiated discounted rates with all parties in order to alleviate the requirement of you having to make any further payments. Despite this gesture you have taken to air your grievances on the external website listing my name which is not very fair. You could have certainly informed me of your grievance further as you have all my details. Ultimately we have acted in accordance with our customer service charter and company procedures. Furthermore should you require a tenancy reference we would be happy to help however we will have no choice but to mention the unhygienic state of the property following your vacate. Kind Regards Tommy

HI TOMMY, SO YOU ADMIT THE PROPERTY WAS IN POOR CONDITION AS YOU SAY "despite repair works". ACCORDING TO THE LANDLORD AND TENANT ACT "if the landlord is in breach of repairing obligations and because of this breach the property falls into such a state that the tenant cannot live at the property, the landlord will be liable for the cost of alternative accommodation and removal expenses". 1) WE HAVE NOT TRIED TO CLAIM EXPENSES... AND WHY ON EARTH ARE WE EXPECTED TO PAY A FURTHER MONTHS RENT ON A PROPERTY (YOU ADMIT) WAS IN AN UN-LETTABLE CONDITION? THE PROPERTY WAS NOT LEFT UNCLEAN, BUT WE HAVE NO SAY IN THIS AS WE WERE NOT ASKED TO BE PRESENT AT THE PROPERTY INSPECTION. WE WERE TOLD TO RETURN KEYS TO YOUR OFFICE SO WE THOUGHT THIS WAS THE END OF A BAD SITUATION. 2) WHY ARE WE PAYING TO HAVE A PROPERTY CLEANED THAT STILL REQUIRES WORKMEN TO ATTEND AND WORKS TO BE CARRIED OUT? WILL THE LANDLORD BE BILLED A SECOND TIME TO GET PROPERTY CLEAN ONCE WORKS ARE COMPLETE? 3) ALL AGENTS ASKED FOR A STAFF MEMBERS NAME, WHICH IS WHY A NAME WAS ADDED HOW IS THIS "NOT VERY FAIR"? 4) WE DID INFORMED YOU OF GRIEVANCE BUT PER YOUR REPLY WE WERE TOLD ANDREW LOUIS WAS IN THE RIGHT WE WERE WRONG... WE DISAGREE! YOUR AGENCY'S ONLY DEFENSE ON ALL THESE POOR COMMENTS SEEMS TO BE "CONTACT OUR INTERNAL COMPLAINTS DEPARTMENT" (THIS WOULD ONLY KEEP BAD COMMENTS OUT THE PUBLIC EYE). ARE ANDREW LOUIS AWARE THERE IS CURRENTLY A PETITION GOING AROUND JOHN MOORES UNIVERSITY TITLED "DO NOT USE ANDREW LOUIS"..... SPEAKS VOLUMES! MARK

Hi Mark Owens, The 'Repair works' we mention were ongoing works that arose during the tenancy. It is unreasonable to expect that during tenancies there will be absolutely no problems and that a contract can somehow be deemed invalidated. Regarding the inspection - we could have offerred opputunity to meet you there but you didnt provide us with notice! Its simple! you left with no notice given to your landlord or ourselves hence no invitation. keys were passed into our office woth no notice. There will be no workemen involved in repairing the property because the bottom line is the repairs are not major. Regarding the condition - The only reason the property was unlettable when you left was due to the dirt you left behind throughout, as per photos provided to you. A picture paints a thousand words unfortunately. It seems strange that you didnt take up your option to appeal to the TDS or even send us a complaint if you feel so strongly?! Again nothing was submitted to us. You obviously realised that yany appeal would prov unsuccessful. The easier thing to do is to take to the internet I suppose. In any case I would be delighted to hear from and co-opertate with any of the asociated gappeal groups if you need any further clrification on your deductions. Good luck in the future, Regards Tom