The UK's Largest Customer Review Website for the Property Industry

No Image Available

Andrew Louis

3/5, 73 Reviews
50% Recommended

100% sales valuation accuracy

100% letting valuation accuracy

59% sales fee satisfaction

59% letting fee satisfaction

Contact Us
Andrew Louis was founded in 1989 and has since grown to be one of Liverpool's leading independent property service companies. Our services include sales, lettings, property management, commercial and block service charge management. We attribute our success to a total commitment to our clients needs by providin
g a consistent, reliable and professional service at all times. We are continually looking to improve every aspect of our business from customer service, successful utilisation of the very latest technology and the delivery of the highest quality property information. Andrew Louis is a member of The Property Ombudsman, The Association of Residential Letting Agents, Association of Residential Managing Agents and the National Association of Estate Agents.
Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Sales100.00%59%£0£0
Lettings100%59%£500£1,500
Review Statistics
From LandlordsFrom TenantsFrom VendorsFrom BuyersFrom Other
GoodBadGoodBadGoodBadGoodBadGoodBad
3128273071210
Address

Andrew Louis
19 Eccleston StreetLiverpool, Merseyside
L34 5QA
0151 292 8880

Opening Hours
  1. Monday :
  2. Tuesday :
  3. Wednesday :
  4. Thursday :
  5. Friday :
  6. Saturday :
  7. Sunday :
  1. 09:00 - 17:30
  2. 09:00 - 17:30
  3. 09:00 - 17:30
  4. 09:00 - 17:30
  5. 09:00 - 17:30
  6. Closed
  7. Closed
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Social Media
TwitterEmail
Latest Properties

No Property Found

No Property Found
Andrew Louis Branches (View All 3)
Andrew Louis block management ...

Share On :  FacebookTwitter

5 Star Review
UserName

By : 'Eunice'
Branch : Old Swan Liverpool, 8-10 East Prescot Road
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : CH60

16 Mar 2022
People found this helpful0

Andrew Louis block management team have managed Hesslewell Court Ltd. for a year now and the board of directors have been very pleased with the whole team. I must give a special mention to Ed Wallace our first contact who has been helpful in the extreme and I can't speak highly enough of his ... Read Full Review

Comments (0)Was this helpful?:
Ed Wallace and block ...

Share On :  FacebookTwitter

4 Star Review
UserName

By : 'Irene'
Branch : Old Swan Liverpool, 8-10 East Prescot Road
Services : Letting( Property Management )
Would you recommend ? : No
Postcode : L18

6 Mar 2022
People found this helpful0

Ed Wallace has been Eton Court main contact. As a committee we have contacted him about range of issues which he has resolved. On his last site visit he listened to our ideas about ongoing maintenance and repairs needed. We have since received mail documenting action AL will take which takes into ... Read Full Review

Comments (0)Was this helpful?:
Crooks ...

Share On :  FacebookTwitter

1 Star Review

By : 'anita'
Branch : Old Swan Liverpool, 8-10 East Prescot Road
Services : Letting( Admin )
Would you recommend ? : No
Postcode : L3

15 Dec 2021
People found this helpful7

Corrupt as hell Crooks who has a building management company take money from residents and when the residents ask for jobs to be Done then they say there's not enough funds in the pot.and don't do 1 job reguarding what the residents need doing Cowboys all of them and a bunch of ... Read Full Review

Comments (1)Was this helpful?:

By : JC

22 Oct 2022

the most incompetant group of scammers ive come cross, at least the previous manging agent told us why he failed, these guys just smile and nod, no idea what they are doing, giving totally inept...


Really bad..mistake after ...

Share On :  FacebookTwitter

1 Star Review

By : 'Lee'
Branch : Old Swan Liverpool, 8-10 East Prescot Road
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : L13

23 Sept 2020
People found this helpful9

Really bad..mistake after mistake and poor customer service. Crazy accounts that send money when it suits them and unhelpful head of accounts team to rectify issues. ... Read Full Review

Comments (0)Was this helpful?:
DO NOT RENT WITH ANDREW LOUIS ...

Share On :  FacebookTwitter

1 Star Review

By : 'Eleanor'
Branch : Old Swan Liverpool, 8-10 East Prescot Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : L8

4 Jan 2020
People found this helpful22

DO NOT RENT WITH ANDREW LOUIS LIVERPOOL. The worst estate agents we have ever come across - they don't deserve 1 star in honesty. From the get go every simple question was met with "we will call you back" never mind the responses when we actually moved in. To put it short, as soon ... Read Full Review

Comments (0)Was this helpful?:
First time ...

Share On :  FacebookTwitter

5 Star Review
UserName

By : 'Joanne'
Branch : Liverpool, 19 Eccleston Street
Services : Mortgages
Would you recommend ? : Yes
Postcode : L12

30 Jan 2019
People found this helpful0

As a first time buyer I was apprehensive about the whole process, fortunately I had a amaizing broker who calmly and reasured me through it all. It was stress free and I thank kiki for being so professional and reliable. I will be recommending to all I ... Read Full Review


Comments on Agent Fees

Worth every penny

Comments (0)Was this helpful?:
I had the disgrace to work ...

Share On :  FacebookTwitter

1 Star Review
UserName

By : 'JohnQ'
Branch : Old Swan Liverpool, 8-10 East Prescot Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : L36E

21 Nov 2017
People found this helpful25

I had the disgrace to work with them to rent a property, so far the worst experience I had until now with agencies. Communication is awful and terribly slow with me that had to chase several times to get a response, they don't care about the customer from the first moment you pay and they ... Read Full Review

Comments (0)Was this helpful?:
I can't give this agency any ...

Share On :  FacebookTwitter

1 Star Review

By : 'Sheikh'
Branch : Liverpool, 1 Stanley Street
Services : Letting( As a Tenant )
Rent PCM : £625
Would you recommend ? : No
Postcode : L7

4 Aug 2017
People found this helpful21

I can't give this agency any star since they are very unprofessional. Once they showed me a flat which was not in leaving condition and it was so damp and smelly that the agent and I needed to leave immediately. For another flat, they arranged a group viewing and whilst we were still in the flat ( ... Read Full Review


Comments on Agent Fees

The agent fees is higher than normal fees.

Comments (0)Was this helpful?:
Really enjoyed my 4 year stay ...

Share On :  FacebookTwitter

5 Star Review

By : 'Theodoros'
Branch : Liverpool, 1 Stanley Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : L1

19 Jul 2017
People found this helpful0

Really enjoyed my 4 year stay in Liverpool thanks to Andrew Louis estate agency. Really impressed by the professionalism and excellent responses. Would recommend to everyone. Thank you for making my stay so ... Read Full Review

Comments (0)Was this helpful?:
I've been with a few agents ...

Share On :  FacebookTwitter

1 Star Review

By : 'ExLandlord'
Branch : Liverpool, 1 Stanley Street
Services : Letting( As a Owner )
Rent PCM : £1500
Would you recommend ? : No
Postcode : L1

28 Jun 2017
People found this helpful23

I've been with a few agents in Liverpool, some shockingly bad, but I think these guys are by far the most incompetent bunch by a mile. I believe they simply don't care, and think this could be due to how they work with both landlords & tenants under contract. Sign that bit of paper & they ... Read Full Review


Comments on Agent Fees

Expensive, for what you receive in return

Comments (0)Was this helpful?:
Excellent! I have rented a ...

Share On :  FacebookTwitter

5 Star Review
UserName

By : 'David'
Branch : Liverpool, 1 Stanley Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : L1

15 May 2017
People found this helpful0

Excellent! I have rented a property though Andrew Louis and have been extremely pleased. The service that I have received as a client has been superb from all members of staff that I have had the pleasure of dealing with, especially Andrea. It was difficult for me to view properties due to my ... Read Full Review


Comments on Agent Fees

Good Fees

Comments (1)Was this helpful?:

By : Nicolas

21 Apr 2021

Hola David, mi nombre es Nicolás. Estoy pensando alquilar un apartamento en L1 que lo lleva Andrew Louis, pero veo muchas reviews negativas con respecto a ponerse en contacto con la agencia...


I was extremely impressed ...

Share On :  FacebookTwitter

5 Star Review

By : 'Marios'
Branch : Liverpool, 1 Stanley Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : L8

30 Apr 2017
People found this helpful0

I was extremely impressed with the professionalism of this company when moving into my new rental home. The staff are exceptional and i would highly recommend their services to any tenant lookkng for a new ... Read Full Review


Comments on Agent Fees

Good

Comments (0)Was this helpful?:
Excellent service, very ...

Share On :  FacebookTwitter

5 Star Review

By : 'Paula'
Branch : Liverpool, 1 Stanley Street
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : L1

24 Apr 2017
People found this helpful1

Excellent service, very willing to help and went the extra mile when finding my perfect investement, even rented it out through them and they found me a tenant within one ... Read Full Review


Comments on Agent Fees

Fees are acceptable

Comments (0)Was this helpful?:
Currently an owner/ resident ...

Share On :  FacebookTwitter

1 Star Review

By : 'Dave'
Branch : Liverpool, 1 Stanley Street
Services : Letting( Property Management )
Would you recommend ? : No
Postcode : L3

2 Oct 2016
People found this helpful26

Currently an owner/ resident at St Annes Court Liverpool I attended a meeting with other residents and the above. Andrew Louis " manage " our group of flats and charge us £6000, which includes £600 in accountancy fees. For this we get a company called SL Maintenance ltd, based ... Read Full Review


Comments on Agent Fees

Money for Nothing

Comments (1)Was this helpful?:

By : Gemma Robertson

6 Oct 2016

We are sorry to hear that you are unhappy with the chosen contractors who have carried out works to St Anne's Court, we must advise that for all major works quotations are obtained and provided to...


A company that has such a ...

Share On :  FacebookTwitter

1 Star Review

By : 'Residential'
Branch : Liverpool, 1 Stanley Street
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : L1

12 Sept 2016
People found this helpful26

A company that has such a vast turnover of staff is not to be trusted. There is no continuity as staff come & go so rapidly. Why the owner does not understand the importance of employee retention is baffling. As a Landlord this issue is of grave ... Read Full Review

Comments (0)Was this helpful?:
How I wish I'd known about ...

Share On :  FacebookTwitter

1 Star Review
UserName

By : 'L3'
Branch : Liverpool, 1 Stanley Street
Services : Letting( As a Tenant )
Rent PCM : £500
Would you recommend ? : No
Postcode : L3

26 Aug 2016
People found this helpful27

How I wish I'd known about the allagents website before dealing with the useless group of shysters calling themselves Andrew Louis. Fortunately the owners of the property I rent eventually dumped Andrew Louis as their agents, but I hope my experiences with them can still be a warning to others ... Read Full Review

Comments (0)Was this helpful?:
AVOID AVOID AVOID AT ALL ...

Share On :  FacebookTwitter

1 Star Review

By : 'a'
Branch : Liverpool, 1 Stanley Street
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : L3

17 Jun 2016
People found this helpful23

AVOID AVOID AVOID AT ALL COSTS .. All Smiles until money is handed over .. i had a horrendous experience dealing with this letting agency. Communication was appalling through out! The staff attitude was patronizing and rude when dealing with me. Nobody is aware of what the other colleague ... Read Full Review

Comments (0)Was this helpful?:
Avoid these people at all ...

Share On :  FacebookTwitter

1 Star Review
UserName

By : 'Andy'
Branch : Liverpool, 1 Stanley Street
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : L1

21 Mar 2016
People found this helpful26

Avoid these people at all costs. They never return your calls. They never fix what's broken. They are extremely rude in person. How dan Gilon is employed by anyone is quite bewildering. He really just doesn't care. And if you want your deposit back. Expect to wait at least a month and you will have ... Read Full Review


What agent could do to change your mind?

Same as others.


Comments on Agent Fees

Same as others.

Comments (1)Was this helpful?:

By : Dan Gillon

21 Mar 2016

Dear Mr Lewis We welcome all feedback from tenants and landlords as it provides us with an opportunity to learn more about our customers' needs and expectations. However, we have no record of you ...


As always, letting agents ...

Share On :  FacebookTwitter

1 Star Review

By : 'TiredTenant'
Branch : Liverpool, 1 Stanley Street
Services : Letting( As a Tenant )
Rent PCM : £600
Would you recommend ? : No
Postcode : L17

10 Jul 2014
People found this helpful38

As always, letting agents bend over backwards for you before your standing order is in place. After that it went downhill with Andrew Louis, and fast. Our property manager was at first responsive to our concerns regarding fixtures and fittings that needed repairing, 'forwarding them to the ... Read Full Review


Comments on Agent Fees

Administration costs were much higher than several other letting agents.

Comments (0)Was this helpful?:
If you are thinking of ...

Share On :  FacebookTwitter

2 Star Review

By : 'AL'
Branch : Liverpool, 1 Stanley Street
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : L2

25 Apr 2014
People found this helpful25

If you are thinking of renting a property, managed or not from Andrew Louis, I would advice that you think twice and take into account all the reviews that you read. I didn't. I rented a property from Andrew Louis which is also managed by them. and have experienced several difficulties when dealing ... Read Full Review


What agent could do to change your mind?

Better communication and customer service.

Comments (0)Was this helpful?:
1 - 20 of 73 items

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Awards won by Andrew Louis

Regional Awards Won by Andrew Louis

Individual Branch Awards

Loading...