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Liverpool, L1
2.1/5, 56 Reviews
34% Recommended
100% sales valuation accuracy
100% letting valuation accuracy
50% sales fee satisfaction
50% letting fee satisfaction
No Description Found
Latest Reviews
Marios Demetriades
Paula Ridgeway
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 50% | £0 | £0 |
| Lettings | 100% | 50% | £500 | £1,500 |
Address
Andrew Louis
1 Stanley Street, Liverpool, Merseyside
L1 6AA
0151 330 5333
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
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- ?National Homes Network
- ?Move With Us
- allAgents Portal
- ?OnTheMarket
- ?Rightmove
- ?Zoopla
Social Media
Rankings
Latest Properties
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Andrew Louis Branches (View All 3)
I can't give this agency any ...
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1 Star Review
By : 'Sheikh'
Services : Letting( As a Tenant )
Rent PCM : £625
Would you recommend ? : No
Postcode : L7
4 Aug 2017
People found this helpful21
I can't give this agency any star since they are very unprofessional. Once they showed me a flat which was not in leaving condition and it was so damp and smelly that the agent and I needed to leave immediately. For another flat, they arranged a group viewing and whilst we were still in the flat (... Read Full Review
Comments on Agent Fees
The agent fees is higher than normal fees.
Comments (0)
I can't give this agency any star since they are very unprofessional.
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Sheikh said about Andrew Louis
Services : Letting( As a Tenant )Date: 3rd Aug 2017
I can't give this agency any star since they are very unprofessional.
Once they showed me a flat which was not in leaving condition and it was so damp and smelly that the agent and I needed to leave immediately.
For another flat, they arranged a group viewing and whilst we were still in the flat ( literally within the first 5 minutes of arrival) they let the flat to another person. Complete waist of time and when I complain about it they said we get paid. They only care about getting paid without any responsibility. Very unprofessional.
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Really enjoyed my 4 year stay ...
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5 Star Review
By : 'Theodoros'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : L1
19 Jul 2017
People found this helpful0
Really enjoyed my 4 year stay in Liverpool thanks to Andrew Louis estate agency. Really impressed by the professionalism and excellent responses. Would recommend to everyone. Thank you for making my stay so... Read Full Review
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Theodoros said about Andrew Louis
Services : Letting( As a Tenant )Date: 18th Jul 2017
Really enjoyed my 4 year stay in Liverpool thanks to Andrew Louis estate agency. Really impressed by the professionalism and excellent responses. Would recommend to everyone. Thank you for making my stay so pleasant.
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I've been with a few agents ...
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1 Star Review
By : 'ExLandlord'
Services : Letting( As a Owner )
Rent PCM : £1500
Would you recommend ? : No
Postcode : L1
28 Jun 2017
People found this helpful23
I've been with a few agents in Liverpool, some shockingly bad, but I think these guys are by far the most incompetent bunch by a mile. I believe they simply don't care, and think this could be due to how they work with both landlords & tenants under contract. Sign that bit of paper & they... Read Full Review
Comments on Agent Fees
Expensive, for what you receive in return
Comments (0)I've been with a few agents in Liverpool, some shockingly bad, but I think these guys are by far the most incompetent bunch by a mile.
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ExLandlord said about Andrew Louis
Services : Letting( As a Owner )Date: 27th Jun 2017
I've been with a few agents in Liverpool, some shockingly bad, but I think these guys are by far the most incompetent bunch by a mile.
I believe they simply don't care, and think this could be due to how they work with both landlords & tenants under contract.
Sign that bit of paper & they just want the money, all the promises and service goes out the window.
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Excellent! I have rented a ...
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5 Star Review
By : 'David'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : L1
15 May 2017
People found this helpful0
Excellent! I have rented a property though Andrew Louis and have been extremely pleased. The service that I have received as a client has been superb from all members of staff that I have had the pleasure of dealing with, especially Andrea. It was difficult for me to view properties due to my... Read Full Review
Comments on Agent Fees
Good Fees
Comments (1)Excellent!
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David Llarena said about Andrew Louis
Services : Letting( As a Tenant )Date: 14th May 2017
Excellent!
I have rented a property though Andrew Louis and have been extremely pleased.
The service that I have received as a client has been superb from all members of staff that I have had the pleasure of dealing with, especially Andrea.
It was difficult for me to view properties due to my working schedule but luckily, it didn't bother Andrea.
She sacrificed her free time to show me properties outside of her working hours.
Once I found the right property, there were a few problems which I reported to Andrew Louis.
The company has shown transparency at all times and have committed to solving the repairs whilst maintaining a professional attitude and providing frequent updates.
The whole team is very friendly and it has been great being able to communicate with staff that speak different languages which for me, being from Spain, has made the process a lot easier.
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By : Nicolas
21 Apr 2021Hola David, mi nombre es Nicolás. Estoy pensando alquilar un apartamento en L1 que lo lleva Andrew Louis, pero veo muchas reviews negativas con respecto a ponerse en contacto con la agencia...
I was extremely impressed ...
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5 Star Review
By : 'Marios'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : L8
30 Apr 2017
People found this helpful0
I was extremely impressed with the professionalism of this company when moving into my new rental home. The staff are exceptional and i would highly recommend their services to any tenant lookkng for a new... Read Full Review
Comments on Agent Fees
Good
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Marios Demetriades said about Andrew Louis
Services : Letting( As a Tenant )Date: 29th Apr 2017
I was extremely impressed with the professionalism of this company when moving into my new rental home. The staff are exceptional and i would highly recommend their services to any tenant lookkng for a new home.
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Excellent service, very ...
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5 Star Review
By : 'Paula'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : L1
24 Apr 2017
People found this helpful1
Excellent service, very willing to help and went the extra mile when finding my perfect investement, even rented it out through them and they found me a tenant within one... Read Full Review
Comments on Agent Fees
Fees are acceptable
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Paula Ridgeway said about Andrew Louis
Services : Sales( As a Vendor )Date: 23rd Apr 2017
Excellent service, very willing to help and went the extra mile when finding my perfect investement, even rented it out through them and they found me a tenant within one week
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Currently an owner/ resident ...
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1 Star Review
By : 'Dave'
Services : Letting( Property Management )
Would you recommend ? : No
Postcode : L3
2 Oct 2016
People found this helpful26
Currently an owner/ resident at St Annes Court Liverpool I attended a meeting with other residents and the above. Andrew Louis " manage " our group of flats and charge us £6000, which includes £600 in accountancy fees. For this we get a company called SL Maintenance ltd, based ... Read Full Review
Comments on Agent Fees
Money for Nothing
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Dave w said about Andrew Louis
Services : Letting( Property Management )Date: 1st Oct 2016
Currently an owner/ resident at St Annes Court Liverpool I attended a meeting with other residents and the above. Andrew Louis " manage " our group of flats and charge us £6000, which includes £600 in accountancy fees. For this we get a company called SL Maintenance ltd, based in whiston who carry out most of if not all of the repairs, even though this work is put out to tender. I have tried to convince members of the committee that there are some strange practices going on , isn't it strange the same 2 man company get all the work. The standard of work is appalling. The latest in a long line of abysmal workmanship has happened recently. The windows have supposedly been resealed, my god it's as if a child has gone round with playdough ,has pressed it around the window, fingerprints and all.And we have had really cheap and nasty repairs being carried out, so I am in total agreement that AL is a shyster company employing tradesmen who belong to no trade association in order to maximise profit.Having taken photos of the window work I am under The Consumer Rights Act of 1st October, formerly The Supply of Goods and Services Act 1982 which says Goods and Services which we pay for can be expected to be undertaken with reasonable care and skill.I intend to inform Andrew Louis that unless the work is carried out by reputable tradesmen both Trading Standards and the Consumer Ombudsman will be getting involved . In a weeks time if no action is forthcoming I will get a tradesman out to look at the work, get his opinion, then remedy the problem . I can afford to get all the work done properly and I'll see you in court to reclaim the money from our account and give you so much bad publicity you won't get a job managing a corner shop.
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By : Gemma Robertson
6 Oct 2016We are sorry to hear that you are unhappy with the chosen contractors who have carried out works to St Anne's Court, we must advise that for all major works quotations are obtained and provided to...
A company that has such a ...
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1 Star Review
By : 'Residential'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : L1
12 Sept 2016
People found this helpful26
A company that has such a vast turnover of staff is not to be trusted. There is no continuity as staff come & go so rapidly. Why the owner does not understand the importance of employee retention is baffling. As a Landlord this issue is of grave... Read Full Review
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Residential Landlord said about Andrew Louis
Services : Letting( As a Owner )Date: 11th Sep 2016
A company that has such a vast turnover of staff is not to be trusted. There is no continuity as staff come & go so rapidly. Why the owner does not understand the importance of employee retention is baffling. As a Landlord this issue is of grave concern.
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1 Star Review
By : 'L3'
Services : Letting( As a Tenant )
Rent PCM : £500
Would you recommend ? : No
Postcode : L3
26 Aug 2016
People found this helpful27
How I wish I'd known about the allagents website before dealing with the useless group of shysters calling themselves Andrew Louis. Fortunately the owners of the property I rent eventually dumped Andrew Louis as their agents, but I hope my experiences with them can still be a warning to others... Read Full Review
Comments (0)How I wish I'd known about the allagents website before dealing with the useless group of shysters calling themselves Andrew Louis.
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L3 Renter said about Andrew Louis
Services : Letting( As a Tenant )Date: 25th Aug 2016
How I wish I'd known about the allagents website before dealing with the useless group of shysters calling themselves Andrew Louis.
Fortunately the owners of the property I rent eventually dumped Andrew Louis as their agents, but I hope my experiences with them can still be a warning to others
Andrew Louis would have to be the most incompetent bunch of work-shy cretins I have ever had the misfortune to deal with. Stu Francey (who I believe eventually either resigned or got sacked) never replied to e-mails, and was rarely contactable by phone. On those rare occasions he answered his phone, he seemed quite happy to tell lie after lie if it meant getting you to conclude the call quickly.
I had to wait weeks for vital documents to be returned, despite promises they would be with me shortly, and I eventually had to visit their office and raise a fuss before anything was done. Also, repair requests made to Andrew Louis were routinely ignored.
In summary, avoid Andrew Louis until you get some perverse pleasure out of having your time wasted.
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AVOID AVOID AVOID AT ALL ...
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1 Star Review
By : 'a'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : L3
17 Jun 2016
People found this helpful23
AVOID AVOID AVOID AT ALL COSTS .. All Smiles until money is handed over .. i had a horrendous experience dealing with this letting agency. Communication was appalling through out! The staff attitude was patronizing and rude when dealing with me. Nobody is aware of what the other colleague... Read Full Review
Comments (0)AVOID AVOID AVOID AT ALL COSTS ..
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a said about Andrew Louis
Services : Letting( As a Tenant )Date: 16th Jun 2016
AVOID AVOID AVOID AT ALL COSTS ..
All Smiles until money is handed over ..
i had a horrendous experience dealing with this letting agency. Communication was appalling through out! The staff attitude was patronizing and rude when dealing with me. Nobody is aware of what the other colleague has reported in the business, especially Christine who was an so called manger of the property i rented lack of communication to the point i had to email every email address i had for andrew louis just for someone to reply.
The day i moved in the property i had no hot water the boiler wasnt working , this was reported and when this was reported i noticed previous tenents had already had done this it took them months to fix the boiler this problem was even reported by previous teanents and the problem wasnt fixed, the workman they sent out was like a comic sketch from the chuckle brothers they didnt have an clue what was doing and took them 7 visits to fix the problem, i had problem after problem including washing machine and fridge freezer, i took 7 separate times off work for problems to be resloved due to the awful workman these people use. The electric bill was high due to the boiler faults and also the heaters and the landlord sent the managment out for him to check if i was growing an cannabis farm in the property yet again pestered..
The landlord asked me to extend my teancy for insurance reasons which i did , 1 month after this i had an inspection and was informed the landlord was selling the property the agency then decided to photograph the whole apartment with all my property in and add to there website and agency without my persmission i was harrassed by every single side of the agency for inspections people to view the property etc , the landlord knew exactly what he was doing making me sign an longer teancy, if i knew he was selling i wouldnt of ever extended the tenancy .
I wouldnt use this agency ever again and im shocked anyone does with the awful reviews that have been left.. only one person in whole agency that was professional was Lori rest if them are rude
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Avoid these people at all ...
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1 Star Review
By : 'Andy'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : L1
21 Mar 2016
People found this helpful26
Avoid these people at all costs. They never return your calls. They never fix what's broken. They are extremely rude in person. How dan Gilon is employed by anyone is quite bewildering. He really just doesn't care. And if you want your deposit back. Expect to wait at least a month and you will have ... Read Full Review
What agent could do to change your mind?
Same as others.
Comments on Agent Fees
Same as others.
Comments (1)Was this helpful?:
Andy Lewis said about Andrew Louis
Services : Letting( As a Tenant )Date: 21st Mar 2016
Avoid these people at all costs. They never return your calls. They never fix what's broken. They are extremely rude in person. How dan Gilon is employed by anyone is quite bewildering. He really just doesn't care. And if you want your deposit back. Expect to wait at least a month and you will have to call every couple of days. Absolute joke of a company. The sooner people stop giving them business, the better.
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By : Dan Gillon
21 Mar 2016Dear Mr Lewis We welcome all feedback from tenants and landlords as it provides us with an opportunity to learn more about our customers' needs and expectations. However, we have no record of you ...
As always, letting agents ...
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1 Star Review
By : 'TiredTenant'
Services : Letting( As a Tenant )
Rent PCM : £600
Would you recommend ? : No
Postcode : L17
10 Jul 2014
People found this helpful38
As always, letting agents bend over backwards for you before your standing order is in place. After that it went downhill with Andrew Louis, and fast. Our property manager was at first responsive to our concerns regarding fixtures and fittings that needed repairing, 'forwarding them to the... Read Full Review
Comments on Agent Fees
Administration costs were much higher than several other letting agents.
Comments (0)As always, letting agents bend over backwards for you before your standing order is in place. After that it went downhill with Andrew Louis, and fast. Our property manager was at first responsive to our concerns regarding fixtures and fittings that needed repairing, 'forwarding them to the landlord'. We were lucky in that we only had to report 3 minor electrical repairs in 12 months, as not one of them was dealt with by Andrew Louis. Replies were not even expected by the end of the tenancy. It has also taken a long, drawn-out 6 weeks to finally get our deposit back after disputing charges on checkout that were eventually revoked due to determination on our part.
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TiredTenant said about Andrew Louis
Services : Letting( As a Tenant )Date: 9th Jul 2014
As always, letting agents bend over backwards for you before your standing order is in place. After that it went downhill with Andrew Louis, and fast. Our property manager was at first responsive to our concerns regarding fixtures and fittings that needed repairing, 'forwarding them to the landlord'. We were lucky in that we only had to report 3 minor electrical repairs in 12 months, as not one of them was dealt with by Andrew Louis. Replies were not even expected by the end of the tenancy. It has also taken a long, drawn-out 6 weeks to finally get our deposit back after disputing charges on checkout that were eventually revoked due to determination on our part.
I'm now in a property with a different letting agent, much more responsive than Andrew Louis. My advice would be: even if it's a nice property, save yourself the hassle - don't let from Andrew Louis.
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2 Star Review
By : 'AL'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : L2
25 Apr 2014
People found this helpful25
If you are thinking of renting a property, managed or not from Andrew Louis, I would advice that you think twice and take into account all the reviews that you read. I didn't. I rented a property from Andrew Louis which is also managed by them. and have experienced several difficulties when dealing ... Read Full Review
What agent could do to change your mind?
Better communication and customer service.
Comments (0)If you are thinking of renting a property, managed or not from Andrew Louis, I would advice that you think twice and take into account all the reviews that you read. I didn't. I rented a property from Andrew Louis which is also managed by them. and have experienced several difficulties when dealing with staff across different departments. Dont't get me wrong, Andrew Louis are not all bad, there are some positives from renting from them, for example, they don't as some landlords do, request regular checks on the property and they do leave you in peace.
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AL Tenant said about Andrew Louis
Services : Letting( As a Tenant )Date: 24th Apr 2014
If you are thinking of renting a property, managed or not from Andrew Louis, I would advice that you think twice and take into account all the reviews that you read. I didn't. I rented a property from Andrew Louis which is also managed by them. and have experienced several difficulties when dealing with staff across different departments. Dont't get me wrong, Andrew Louis are not all bad, there are some positives from renting from them, for example, they don't as some landlords do, request regular checks on the property and they do leave you in peace.
As for the difficulties, of which I have encountered on several occasions: firstly, the inventory issued to me prior to moving in that was incorrect, it listed furniture and other items that were not in the property, and listed slight marks on walls where there were heavy marks and dents amongst others. This concerned me as I was worried these things would be taken into account when I moved out. I sent several emails to the member of staff dealing with this particular area, as everytime I telephoned it went to voicemail and my requests for a call back were never actioned. I even left messages with other member of staff as well as the voicemail. The email responses were short, blunt and unhelpful. Then when I requested a new, correct inventory to be drawn up, I recieved no further response at all via email or telephone whatsoever.
Further to this, it was a very similar situation when it came to maintaince and repairs. More often than not, it took far too long to recieve response from Andrew Louis and far too long for the repairs to be actioned. Having said this, on occasion, if the repairs needed where an immediate hazard the repairs did take place promtly. Do not let this reflect badly on the engineers themselves as more often than not, they were promt as to when they arranged to visit and were polite did the work quickly and professionally.
Overall my opinion of Andrew Louis is negative due to all the unnecassary time and trouble it has taken me to contact them for anything.
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Terrible, just terrible. ...
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1 Star Review
By : 'Kathryn'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : L35
19 Feb 2014
People found this helpful38
Terrible, just terrible. Andrew Louis gets the tenants in and let them get into arrears without chasing the arrears or doing ANYTHING about it. Second time they got tenants in Andrew Louis said the tenant was a friend of the company owners - so they have let him get into arrears as well without... Read Full Review
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Kathryn said about Andrew Louis
Services : Letting( As a Owner )Date: 19th Feb 2014
Terrible, just terrible. Andrew Louis gets the tenants in and let them get into arrears without chasing the arrears or doing ANYTHING about it. Second time they got tenants in Andrew Louis said the tenant was a friend of the company owners - so they have let him get into arrears as well without chasing the arrears. We never know who our property manager is as it keeps changing. They don't send rental statements when they are meant to - just avoid at all costs! We took them to the property ombudsman and we were awarded a small amount of compensation which Andrew Louis didn't pay. The property ombudsman even had to chase them to pay us compensation.
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This was my first time ...
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1 Star Review
By : 'S'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : L2
16 Dec 2013
People found this helpful30
This was my first time renting a flat with Andrew Louis and definitely the last time. They never respond to emails. They never get back to you when you have left a voice mail. The person who deals with your property never answers her phone. The emergency line gets put through to Vicky Dunbar which... Read Full Review
Comments (0)This was my first time renting a flat with Andrew Louis and definitely the last time. They never respond to emails. They never get back to you when you have left a voice mail. The person who deals with your property never answers her phone. The emergency line gets put through to Vicky Dunbar which then goes directly to her voice mail. Where is the good customer service. I can honestly say the only time I felt they were making a valid effort with me is when I was filling out application forms and giving my deposit.
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S Locker said about Andrew Louis
Services : Letting( As a Tenant )Date: 16th Dec 2013
This was my first time renting a flat with Andrew Louis and definitely the last time. They never respond to emails. They never get back to you when you have left a voice mail. The person who deals with your property never answers her phone. The emergency line gets put through to Vicky Dunbar which then goes directly to her voice mail. Where is the good customer service. I can honestly say the only time I felt they were making a valid effort with me is when I was filling out application forms and giving my deposit.
If all estate agents are like this I will definitely not be using them again!
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DO NOT RENT A PROPERTY FROM ...
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1 Star Review
By : 'Chloe'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : L3
21 Nov 2013
People found this helpful31
DO NOT RENT A PROPERTY FROM THESE PEOPLE! I moved into one of their properties in January, when viewing the apartment there was numerous damages to door frames, kitchen sink and general appearances issues which we were told would be sorted before we moved in. When getting the keys the problems... Read Full Review
Comments (1)DO NOT RENT A PROPERTY FROM THESE PEOPLE!
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Chloe said about Andrew Louis
Services : Letting( As a Tenant )Date: 21st Nov 2013
DO NOT RENT A PROPERTY FROM THESE PEOPLE!
I moved into one of their properties in January, when viewing the apartment there was numerous damages to door frames, kitchen sink and general appearances issues which we were told would be sorted before we moved in. When getting the keys the problems where still visible and had no change since we had viewed it. Someone then came to fix the sink around April time, 3 months later, the tap was then placed on wrong and not at the correct angle. Since then the oven door had smashed so we could not use it because screws were missing from the beginning. 4 months it took to get a new oven after constantly ringing up everyday and getting told we would get a call back and never did, the problem was only acknowledged when i rang up to make a complaint about their company then asked why, then began to order an over, which i was told happened a few months prior. Now the same issue has happened with the bed, screws have been missing and it had finally caved in and broken, now sleeping on the floor for nearly 4 months and ringing up everyday they are still not ringing back and are incapable of letting us know what is going on. Their company is absolutely ridiculous and i would not recommend anyone renting or buying a property from them, Also the door frame from before we moved in has still not been fix or acknowledged.
Also the intercom for the main building is unreliable and the camera has been broken since before we moved in.
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By : duo pica
2 Dec 2013I have had a very similar experience with this company. Repairs were reported over three months ago now, and despite weekly phone calls - no progress has been made. A similar situation happened at...
A truly disgraceful company! ...
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1 Star Review
By : 'Miss'
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : L3
30 Oct 2013
People found this helpful36
A truly disgraceful company! I bought my flat from Andrew Louis and how I regret it having come to find I bought from an agent and indeed company that fed me lies and withheld the information I requested under the (false) claim they where legally obligated from preventing me from telling me; had... Read Full Review
What agent could do to change your mind?
Start conducting themselves with a scrap of business ethics and honesty.
Comments (2)A truly disgraceful company! I bought my flat from Andrew Louis and how I regret it having come to find I bought from an agent and indeed company that fed me lies and withheld the information I requested under the (false) claim they where legally obligated from preventing me from telling me; had they had a spec of transparency or honesty and I would never have gone through with my purchase. More fool me for being tricked I suppose, I will not be making this mistake again. The treatment I received from this company ha turned me against an entire profession!
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Miss sold owner said about Andrew Louis
Services : Sales( As a Buyer )Date: 30th Oct 2013
A truly disgraceful company! I bought my flat from Andrew Louis and how I regret it having come to find I bought from an agent and indeed company that fed me lies and withheld the information I requested under the (false) claim they where legally obligated from preventing me from telling me; had they had a spec of transparency or honesty and I would never have gone through with my purchase. More fool me for being tricked I suppose, I will not be making this mistake again. The treatment I received from this company ha turned me against an entire profession!
I would never EVER give a penny of my money to this company. They embody everything the decent, hard working and hard saving population who dream of owning a home have come to hate in the profession.
The tirade of terrible reviews this company have received should have dissuaded me from perusing any sort of business with such a dishonest organisation. NEVER EVER AGAIN.
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By : Ann Lunt
8 Nov 2013Dear 'Miss sold owner' We would draw your attention to our full & final response of 8th October 2013 to your initial complaint of 2nd October, where you accepted the inaccuracies therein and was ...
This agency is a joke! I live ...
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1 Star Review
By : 'Bobbybob'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : L2
1 Oct 2013
People found this helpful26
This agency is a joke! I live on Cheapside and own a carpark space managed by AL. The carpark gate has been 'condemned' after only being replaced not even two years ago, which was an attempt at replacing their first pathetic excuse of a gate which was broken more times than it was working. This... Read Full Review
What agent could do to change your mind?
The agent should have reported this to Regenda Housing (the management company for Cableyard) to inform them of the lack of security to the building so at least other security measures could\'ve been put in place. Not just A4 notices in the carpark saying \'the gate will be fixed.... at some point... whenever\' or words to that effect.
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Bobbybob said about Andrew Louis
Services : Letting( As a Tenant )Date: 1st Oct 2013
This agency is a joke! I live on Cheapside and own a carpark space managed by AL. The carpark gate has been 'condemned' after only being replaced not even two years ago, which was an attempt at replacing their first pathetic excuse of a gate which was broken more times than it was working. This 'new' gate has been left open for over a week but AL failed to contact the management company for my building letting them know that security to my building would be compromised. Now we have graffiti all over the communal areas, the gate's still wide open, anyone can access my building and AL don't care. They're really good at asking for money though! ...no one can fault them on that count!
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Since attempting to move into ...
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1 Star Review
By : 'Ste'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : L1
7 Sept 2013
People found this helpful46
Since attempting to move into our flat, Andrew louis have been unbelievably unhelpful, taking weeks and weeks to go through very simple procedures. We moved in to find a room full of damp with blinds hanging off, yet none of this was listed on any of the forms (it also looked as if they attempted ... Read Full Review
Comments (0)Since attempting to move into our flat, Andrew louis have been unbelievably unhelpful, taking weeks and weeks to go through very simple procedures.
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Ste said about Andrew Louis
Services : Letting( As a Tenant )Date: 6th Sep 2013
Since attempting to move into our flat, Andrew louis have been unbelievably unhelpful, taking weeks and weeks to go through very simple procedures.
We moved in to find a room full of damp with blinds hanging off, yet none of this was listed on any of the forms (it also looked as if they attempted to hide the damp with a desk).
Now, the fire alarm in our building has been going off for hours and hours, it will probably be on all night, and Andrew Louis' "emergency" contact number goes straight to answer machine.
Andrew louis are by far the worst, most disorganised companies i have ever come accross, and I would never recommend them to anyone.
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1 Star Review
By : 'Tiswas52'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : L1
27 Aug 2013
People found this helpful43
This company are a shocking reflection on the industry and our experience matches the majority of others on this review site. Staff were discourteous, flippant and ignorant of the basics of customer / client relationships. I would advise all prospective and current customers and clients to seek... Read Full Review
Comments (0)This company are a shocking reflection on the industry and our experience matches the majority of others on this review site.
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Tiswas52 said about Andrew Louis
Services : Letting( As a Tenant )Date: 26th Aug 2013
This company are a shocking reflection on the industry and our experience matches the majority of others on this review site.
Staff were discourteous, flippant and ignorant of the basics of customer / client relationships.
I would advise all prospective and current customers and clients to seek the contact details of the owner of the property, as they are liable in the eyes of the law - not the agent (Andrew Louis) who is acting on their behalf.
Seek redress (or threaten) County Court action which will name the owner not the agent on any County Court Judgement (CCJ). No owner will wish to have a CCJ awarded against them as it jeopardises future business lending integrity. A Court will award CCJs if they determine the owner or their representative have acted unreasonably or in a manner that could be construed as a breach of contract, and could be for as little as a couple of hundreds of pounds.
Good luck and don't give up.
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