I was in the unfortunate position to have dealt with Douglas and Gordon for both buying and as a resident. Despite being a cash buyer they managed to delay the purchase to the point of collapse blaming me for the delays, instead of providing the legally required information. The attitude I received was aggressive, arrogant, dismissive, rude, uncooperative and without intention of making the situation. I now regret buying the property (even having made a huge return) as I have to deal with Douglas and Gordon property management. They are indescribably bad service, it shocks me that in 2014 we still have companies who operate as they do, bullying their customers. They have made living in the flat a hell. I have had a leak from the roof that has caused serious damage, and Douglas and Gordon would not acknowledge there was a problem, it's taken 2.5 years of continual chasing to get them to take action. Work that was done by their contacts was to the poorest standard I've seen in the UK, and didn't actually stop the leak. They refuse accountability. Most residents I've spoken to hold the same opinion of them. The senior management do nothing to improve the situation and accept the astonishingly low standards. I consider them to be incompetent and a danger to the vulnerable.