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Douglas & Gordon

4.6/5, 70 Reviews
89% Recommended

86% sales valuation accuracy

45% letting valuation accuracy

61% sales fee satisfaction

61% letting fee satisfaction

Contact Us
Douglas & Gordon was founded in 1958 in Chelsea. Originally launched by two entrepreneurs the company has grown to employ more than 200 people in 19 offices, providing property services across central, west and south west London. Areas of operation include Residential Sales & Lettings, Property &
; Tenancy Management, Corporate & Relocation Services, Investments & Developments, Professional Valuations, Block Management and Refurbishment & Interior Services.. In addition, Douglas & Gordon part owns D&G Asset Management, a company that advises and manages capital looking to invest in residential property. Fundamental to the success to our business is the calibre and commitment of the people we employ. Recruitment at Douglas & Gordon is based as much on personality profiling as on experience and ability. Employees benefit from extensive, tailor-made training and development programmes as well as practical learning opportunities. Members of the Douglas & Gordon board hold high profile positions within a number of industry bodies and often feature in the press and social media as experts in their field.
Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Sales86.00%61%£400,000£2,500,000
Lettings45%61%£475£4,800
Review Statistics
From LandlordsFrom TenantsFrom VendorsFrom BuyersFrom Other
GoodBadGoodBadGoodBadGoodBadGoodBad
33161812142110
Address

Douglas & Gordon
24 Replingham RoadLondon, Greater London
SW18 5LR
020 8874 8822

Opening Hours
  1. Monday :
  2. Tuesday :
  3. Wednesday :
  4. Thursday :
  5. Friday :
  6. Saturday :
  7. Sunday :
  1. 08:45 - 19:00
  2. 08:45 - 19:00
  3. 08:45 - 19:00
  4. 08:45 - 19:00
  5. 08:45 - 18:00
  6. 09:30 - 17:00
  7. Closed
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Douglas & Gordon Branches (View All 22)
I was so pleased to find ...

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5 Star Review
UserName

By : 'Karen'
Branch : Kensington Branch, 172 Kensington Church Street
Services : Sales (As a Vendor)
Sold price : £450000
Would you recommend ? : Yes
Postcode : NW10

21 Oct 2025
People found this helpful0

I was so pleased to find Shash Stephen - once the property was sensibly priced it was sold quickly but the ensuing sales process was torturous… Shash was on the the entire time and her knowledge and determination resulted in successful sale in the end. I have no hesitation in recommending her ... Read Full Review

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I found Leon Miller to be ...

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5 Star Review
UserName

By : 'Kiv'
Branch : Balham Branch, 81 Nightingale Lane
Services : 21
Would you recommend ? : Yes
Postcode : SE25

17 May 2022
People found this helpful0

I found Leon Miller to be very Friendly, Helpful, Professional and Competent, I felt Leon answer all my questions fairly and honestly, with no hidden surprises. He went above and beyond to be accessible for ... Read Full Review

Comments (2)Was this helpful?:

By : Douglas & Gordon Estate Agents Balham

30 May 2022

Hi Kiv, thanks so much for taking the time to write this recommendation. We are so glad you had a wonderful interaction with Leon, and look forward to working with you in the future! Best wishes from ...


We were renting a flat and ...

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1 Star Review

By : 'SZ'
Branch : Chelsea, 41 Paradise Walk
Services : Letting (As a Tenant)
Rent PCM : £2500
Would you recommend ? : No
Postcode : SW10

6 Dec 2021
People found this helpful1

We were renting a flat and stayed on it for over 5 years. I found in general this agency and at least in particular some of the personnel at the New King's Road inefficient, unprofessional and unethical. In short, they will always find excuses to push responsibility instead of looking ... Read Full Review

Comments (1)Was this helpful?:

By : Douglas & Gordon Estate Agents Chelsea

7 Jun 2021

Dear Saul, we are very sorry to hear this. Rest assured we will look into this situation. Please can you email contact@dng.co.uk with your name and contact details, so we can follow up with you. In...


Hamlet Gardens ...

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5 Star Review

By : 'Paul'
Branch : Hammersmith & Shepherd's Bush Branch, 118-120 Glenthorne Road
Services : Letting (As a Owner)
Rent PCM : £4800
Would you recommend ? : Yes
Postcode : W6

20 Aug 2021
People found this helpful0

I run 11 blocks of flats in Ravenscourt Park, a small part of a major central London portfolio that is owned by Residential Land. Orla at D and G and her team have been excellent in their hard work, market presence and the quality of their tenants. Many deals have been done and I am sure there ... Read Full Review

Comments (1)Was this helpful?:

By : Douglas & Gordon Estate Agents Hammersmith & Sheph

23 Aug 2021

Hi Paul, a big thank you for taking the time to leave this 5-star review. We're so pleased to hear how great it's been working with Orla, and that she went above and beyond to help you get the best...


Very professional and ...

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5 Star Review

By : 'Imogen'
Branch : Southfields & Earlsfield Branch, 24 Replingham Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SW11

2 Jul 2021
People found this helpful0

Very professional and friendly service. Was impressed by the houses and the agents. Will definitely use again and recommend to ... Read Full Review

Comments (1)Was this helpful?:

By : Douglas & Gordon Estate Agents Southfields & Earls

5 Jul 2021

Hi Imogen, thanks for this terrific review! We really appreciate your recommendation. Best wishes from the Douglas & Gordon team in...


Review of D & ...

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5 Star Review
UserName

By : 'Ian'
Branch : Fulham Branch, 656 Fulham Road
Services : Sales (As a Buyer)
Sold price : £650000
Would you recommend ? : Yes
Postcode : SW6

1 Jul 2021
People found this helpful0

We were looking for a 2 bed flat in the fulham and parsons green area. Our sales criteria was 2 equal sized bedrooms, large kitchen area and outside space. Our initial contact with Douglas & Gordon was with Micky Singh who off his own initiative showed us a property which was just out of ... Read Full Review

Comments (1)Was this helpful?:

By : Douglas & Gordon Estate Agents Fulham

5 Jul 2021

Hi Ian, a huge thank you for writing this review! We love hearing feedback like this, and we really are so pleased to hear about your great experience working with Micky & Tom. Best wishes from the...


Aimee M - best in class ...

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5 Star Review
UserName

By : 'Nick'
Branch : Clapham, 30 Abbeville Road
Services : Sales (As a Buyer)
Sold price : £525000
Would you recommend ? : Yes
Postcode : SW12

16 Mar 2021
People found this helpful0

I have recently been engaged with buying my first property. My point of contact at D&G was Aimee who from inception of the process has made the entire experience stress free, efficient and a pleasure to deal with. Her level of professionalism and positive attitude is something we should all ... Read Full Review

Comments (1)Was this helpful?:

By : Douglas & Gordon Estate Agents Clapham

14 Jun 2021

Hi Nick, thank you so much for leaving this review. We're so happy to hear you enjoyed working with Aimee, and a massive congratulations on buying your first home! Best wishes from the Douglas &...


Elizabeth the senior ...

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1 Star Review

By : 'De'
Branch : Kensington Branch, 172 Kensington Church Street
Services : Letting (As a Tenant)
Rent PCM : £1300
Would you recommend ? : No
Postcode : W8

4 Jan 2021
People found this helpful1

Elizabeth the senior negotiator, stay clear from this negotiator, she is not transparent or professional ... she will tell you it’s all fine, assure you that your tenancy agreement is on its way then drop you like a hat at the very last minute, in the meantime she doesn’t care ... Read Full Review

Comments (0)Was this helpful?:
Awful company. Lazy, ...

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1 Star Review
UserName

By : 'kasimw777'
Branch : Head Office, 67-68 Warwick Square
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : No
Postcode : EC1

29 Dec 2020
People found this helpful0

Awful company. Lazy, unprofessional. Would recommend no-one deals with this incompetent group of people. Avoid like the plague - genuinely. The company do not care about you, only their bottom line. Remember ... Read Full Review

Comments (0)Was this helpful?:
I can only speak from my own ...

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5 Star Review
UserName

By : 'Kristina'
Branch : London, 55-57 Sloane Avenue
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SW3

1 Dec 2020
People found this helpful0

I can only speak from my own experience and say that Katie from the Douglas and Gordon Chelsea office has been extremely helpful and supportive in my search of a property. She is kind, diligent and professional, and I will not hesitate to recommend you to reach out to her. If I could give more than ... Read Full Review

Comments (0)Was this helpful?:
Not recommendable. D&G ...

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1 Star Review
UserName

By : 'Maria'
Branch : Chelsea, 41 Paradise Walk
Services : Letting (As a Owner)
Would you recommend ? : No
Postcode : SW15

20 Oct 2020
People found this helpful1

Not recommendable. D&G will overestimate your property to get your custom, once you have signed the Agreement, communication is very poor. They don't answer telephone calls, and reply to emails occasionally. They give you the impression they don't know anything about your property, ... Read Full Review

Comments (0)Was this helpful?:
keep your fingers aways from ...

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1 Star Review

By : 'Francesca'
Branch : Chelsea, 41 Paradise Walk
Services : Letting (As a Tenant)
Rent PCM : £4700
Would you recommend ? : No
Postcode : SW3

25 Sept 2020
People found this helpful1

keep your fingers aways from these people mafia clan under covered and protected by a corrupt system destroying U.K. never seen such a scammers everything they do is illegal they can even kill you while asleep...and I mean in reality never trust those people ps the good people ... Read Full Review

Comments (1)Was this helpful?:

By : Jox

16 Dec 2020

Hi, I have read your comment and I have had the same experience. They presented 4 fake invoices in order to do a claim in our deposit. I could double checked that the invoices had been counterfeited...


pleased with SW7 ...

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5 Star Review

By : 'Tina'
Branch : London, 25-27 Harrington Road
Services : Sales (As a Vendor)
Sold price : £475000
Would you recommend ? : Yes
Postcode : SW3

15 Sept 2020
People found this helpful0

The agent who sold our property in the South Kensington branch was professional and efficient and I would recommend ... Read Full Review

Comments (1)Was this helpful?:

By : Douglas & Gordon Estate Agents South Kensington

14 Jun 2021

Hi Tina, a big thank you for writing this review. We really appreciate your recommendation. Best wishes from the Douglas & Gordon team in South...


Renata is very kind. She ...

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4 Star Review
UserName

By : 'Camille'
Branch : Hammersmith & Shepherd's Bush Branch, 118-120 Glenthorne Road
Services : Letting (As a Tenant)
Rent PCM : £525
Would you recommend ? : Yes
Postcode : W6

28 Jul 2020
People found this helpful0

Renata is very kind. She knows analyse our needs and suggest appropriate viewings . She knows her job and try to find the best for us. She is very smiling and ... Read Full Review

Comments (1)Was this helpful?:

By : Douglas & Gordon Estate Agents Hammersmith & Sheph

14 Jun 2021

Hi Camille, thanks for writing this review. We're delighted to hear how happy you are with the service you've received from Renata. Best wishes from the Douglas & Gordon team in Hammersmith &...


Successful flat search with ...

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4 Star Review
UserName

By : 'Magali'
Branch : Hammersmith & Shepherd's Bush Branch, 118-120 Glenthorne Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : W6

17 Jul 2020
People found this helpful0

We had Renata helping us with our flat search and process of securing it, she was kind, helpful and got back to us quickly if we needed any questions answering! Thank you for helping us get the flat we ... Read Full Review

Comments (1)Was this helpful?:

By : Douglas & Gordon Estate Agents Hammersmith & Sheph

14 Jun 2021

Hi Magali, thanks for writing this review. We're thrilled to hear you enjoyed working with Renata and the team. Best wishes from the Douglas & Gordon team in Hammersmith & Shepherd's...


Incompetent beyond belief, ...

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1 Star Review

By : 'Fred'
Branch : Fulham Branch, 656 Fulham Road
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : No
Postcode : SW15

27 May 2020
People found this helpful0

Incompetent beyond belief, that you like and idiot, hound you and ignore you...worse than terrible. Ended up having to do their job for them whilst they drank champs on their mini convertible! Only thing more incompetent is homeppl their referencing slash tax avoidance company... still waiting to ... Read Full Review

Comments (1)Was this helpful?:

By : Douglas & Gordon Estate Agents Fulham

30 Aug 2021

Hi Fred, we are very sorry to hear this. Rest assured we will be following up and looking into what happened. Please email your contact details to contact@dng.co.uk so we can follow up with you...


Poor management of both ...

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1 Star Review

By : 'Charles'
Branch : Clapham, 30 Abbeville Road
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : No
Postcode : SW12

26 Nov 2019
People found this helpful1

Poor management of both Tenant and Landlord. Extremely unprofessional and incompetent team! Would highly recommend not using this agency if you want a deal to be done. Time Kills ... Read Full Review

Comments (0)Was this helpful?:
Georgia Elliott and Oliver ...

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5 Star Review
UserName

UserName

By : 'J'
Branch : Balham Branch, 81 Nightingale Lane
Services : Sales (As a Vendor)
Sold price : £400000
Would you recommend ? : Yes
Postcode : SW12

27 Sept 2019
People found this helpful0

Georgia Elliott and Oliver Mason of the Balham branch of Douglas and Gordon handled both a sale and a purchase for me. Relentlessly upbeat and supportive with a great local knowledge of the market and ability to predict timescales for offers; they had prospective buyers ticking over in their minds ... Read Full Review

Comments (0)Was this helpful?:
Hattie & Thom were ...

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4 Star Review
UserName

By : 'CR'
Branch : East Putney Branch, Upper Richmond Road
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : SW11

16 Sept 2019
People found this helpful0

Hattie & Thom were very helpful, professional and efficient , allowing us to achieve a good sales price for the ... Read Full Review

Comments (0)Was this helpful?:
Friendly, efficient and ...

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5 Star Review
UserName

By : 'Ryan'
Branch : Clapham, 30 Abbeville Road
Services : Letting (As a Tenant)
Rent PCM : £1650
Would you recommend ? : Yes
Postcode : SW4

10 Sept 2019
People found this helpful0

I have been renting through D&G for the last year, during my property search I was assisted by Gemma she took time to understand our needs and showed us a good selection of properties and was always on hand to help with anything we needed or questions we had. During the tenancy D&G have ... Read Full Review

Comments (0)Was this helpful?:
1 - 20 of 70 items

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.

Last updated at 5/31/2021, 7:00:54 AM by allAgents

Awards won by Douglas & Gordon

Regional Awards Won by Douglas & Gordon

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