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Surbiton, KT6
1.3/5, 15 Reviews
7% Recommended
100% letting valuation accuracy
57% letting fee satisfaction
"We're very surprised..."
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1 Star Review
By : 'Naive'
Services : Sales(I sold a property using them)
Would you recommend ? : No
Postcode : KT15
13 May 2014
People found this helpful2
We're very surprised Chancellors haven't joined your scheme - they like transparency "we pride ourselves on the transparency of the negotiations we enter into", but in fact they don't tell you all the important bits and are actually cheats and liars. Our first meeting at our property lasted well over an hour and we were totally charmed, won over and then tricked into signing a contract for 2% fees (which was never mentioned), a copy of which they didn't produce until we started their complaints procedure! We pulled out of the sale when we discovered their fees, but continued when told, on 2 separate occasions, they would charge 1%. Unfortunately, not dreaming they would lie and believing their word, we did't get it in writing. We were strung along 'til exchange, when they sent invoice for 2%. Complained, but told verbal negotiations are "subject to contract, meaning they are superseded by contract", translation: once they've got your signature they can say whatever they like to keep you happy, knowing they won't have to keep their word because they have the security of the signed contract. We wrote directly to the MD, but he has never replied to our letter, not even to acknowledge receipt. They've had £13,000 of our hard earned money for doing nothing (apart from deceive us), we sold to the first viewers for asking price! We did any chasing of solicitors, etc, ourselves, but they "worked really hard to make us mortgage free"! We are utterly shocked, appalled, disgusted and frustrated at our treatment (and broke) and can't do anything about it because we put our complete faith and trust in them and signed without reading the contract fully. Nothing else that happened (ie the deception, lies, mis-selling) seems to count. BEWARE of Chancellors tricksters/con-artists. PLEASE don't use them, they really don't deserve to be in business. We would really love to take this further, but can't afford to, so will rely on people not using them, thereby forcing them to SHUT DOWN.
What agent could do to change your mind?
Not exist!!
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Latest Reviews
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veryangryandupset
Very angry landlord
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 100% | 57.00% | £950 | £2,472 |
Address
Chancellors
1-5 St Mark\\\'s Hill, Surbiton, Greater London
KT6 4LH
020 8390 7033
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Chancellors Branches (View All 54)
AVOID AVOID ...
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1 Star Review
By : 'David'
Services : Letting (As a Owner)
Rent PCM : £1400
Would you recommend ? : No
Postcode : KT5
15 Jun 2023
People found this helpful0
AVOID AVOID AVOID AVOID My girlfriend is a landlord and rent two properties out with the joke of an organisation. Despite being instructed this company have paid her rents into the incorrect account for 3 months costing her over £7000 in lost revenue. When she complained she was told to stop... Read Full Review
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WORST EVER ESTATE ...
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1 Star Review
By : 'patrique'
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : KT6
24 Nov 2019
People found this helpful4
It really is very rare in todays business world to come across such shockingly bad service from an estate agency. Sadly the Surbiton Branch of Chancellors embodies every nightmare story you could imagine. They consistently lied, not just exaggeratted but plain lied, they did not communicate with... Read Full Review
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I have spoken with many ...
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1 Star Review
By : 'Zilphia'
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : KT5
19 Jul 2019
People found this helpful1
I have spoken with many estate agents in Surbiton and found them all to be extremely helpful and efficient, however Chancellors, Surbiton are incredibly slow to respond to queries and requests, have to be chased, and their manager Ryan Power is the rudest agent I have ever had dealings with - avoid ... Read Full Review
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Disguisting ...
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1 Star Review
By : 'veryangryandupset'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : KT5
18 Sept 2018
People found this helpful2
Estate agents refused to return a set of keys that we lent to them to do a viewing meaning my partner was refused access to the property and had to sleep at a friends house as I had to leave to go out of town and would be returning when she wasn't there. Ryan was literally the rudest person I... Read Full Review
Comments on Agent Fees
Never gonna be great paying fees but we hadn't minded to pay as we liked the estate agents to begin with.
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Worst experience ...
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1 Star Review
By : 'Very'
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : KT6
26 Aug 2018
People found this helpful1
Our experience with chancellors Surbiton branch had been a total nightmare! First of all Ryan had lid to us about a property we wanted to buy to get us sign up, and once we sign up we didn't hear from them for over a month! When we chased the office for an update and marketing information,... Read Full Review
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By : NB
8 Dec 2018This does not surprise me. I arranged to view a property where I was genuinely go make and offer on the spot if the internal inspection went well. They never turned up, When I called they said agent...
Avoid at all ...
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1 Star Review
By : 'Nic'
Services : Sales (As a Buyer)
Would you recommend ? : No
Postcode : KT5
29 May 2018
People found this helpful8
Lying, bullying, general harassment and unprofessional behaviour seem to be Ryan Powers' method of estate agency. He called constantly, demanding answers to questions there is no way I would know and refusing to call any of the other professionals involved. My solicitor finally instructed me... Read Full Review
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Received a very poor service. ...
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1 Star Review
By : 'Jonathan'
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : KT1
22 Jan 2018
People found this helpful7
Received a very poor service. The agents did not accept any responsibility for mistakes on their behalf and then embarrassed themselves by trying to blame it on the customer instead with excuses which contradict their own reasons. My advice for the agents is to be honest as this is not a good... Read Full Review
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The worst service and ...
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2 Star Review
By : 'Paulo'
Services : Letting (As a Tenant)
Rent PCM : £1250
Would you recommend ? : No
Postcode : KT9
21 Sept 2017
People found this helpful0
The worst service and experience of renting a property, terrible communication and no respect for tenants. Don't accept... Read Full Review
Comments on Agent Fees
Industry standard
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Very poor. Misled from day 1 ...
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2 Star Review
By : 'Avoid'
Services : Letting (As a Tenant)
Rent PCM : £2472
Would you recommend ? : No
Postcode : KT6
26 Jul 2017
People found this helpful0
Very poor. Misled from day 1 with a rental increase clause being included in the tenancy agreement that we were not made aware of. Only came to light once all R.E.M. location plans were in effect and they had us over a barrel. They managed the property as well and anything that needed looking at... Read Full Review
Comments on Agent Fees
No more excessive than any other agents I have seen but certainly very high when compared to service levels.
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I had very good buying ...
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4 Star Review
By : 'Nadeem'
Services : Sales (As a Buyer)
Sold price : £550000
Would you recommend ? : Yes
Postcode : TW5
18 Jul 2017
People found this helpful0
I had very good buying experience with this company speacily have recived v good customer services from Daniel Carlisle. Highly recommend for business... Read Full Review
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Terrible estate agent! Stay ...
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1 Star Review
By : 'Mrs'
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : KT1
30 Jun 2017
People found this helpful0
Terrible estate agent! Stay away from them. They were misleading me to sign a sole agent agreement regardless who sell it at the end, they will get commission. They said they would agree joint agents then when I made that request, they simply told me I would need to stick with sole agent and they ... Read Full Review
Comments on Agent Fees
Very bad. Stay away from this kind of unprofessional agent.
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Hi everyone! I do not ...
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1 Star Review
By : 'Aleksandra'
Services : Letting (As a Tenant)
Rent PCM : £950
Would you recommend ? : No
Postcode : KT1
17 Aug 2015
People found this helpful3
Hi everyone! I do not normally put reviews for anything, but this time I decided to do so; as this was a result of my terrible experience with Chancellors agency. I will mention bullet points as there were many disappointments which caused me to share the story with you. 1) Property was... Read Full Review
What agent could do to change your mind?
They gave me the wrong information, I should pay for an satisfying service although I was unsatisfied with situations from the beginning. I will pay the check out fees as I am aware that agency is charging these and I will not hesitate to pay them straight away after the situation has been resolved.
Comments on Agent Fees
They gave me the wrong information, I should pay for an satisfying service although I was unsatisfied with situations from the beginning. I will pay the check out fees as I am aware that agency is charging these and I will not hesitate to pay them straight away after the situation has been resolved.
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Both the landlord and myself ...
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1 Star Review
By : 'Neil'
Services : Letting (As a Tenant)
Rent PCM : £2200
Would you recommend ? : No
Postcode : KT6
17 Mar 2015
People found this helpful6
Both the landlord and myself have been disgusted at Chancellors' inability to carry out basic tasks or respond to requests. They ignore emails, it typically takes several reminders before an inevitably unsatisfactory response is given. I had overpaid my account (due to paying 5 months upfront - I ... Read Full Review
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In 10 years of renting in ...
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1 Star Review
By : 'Chancellorscannot'
Services : Letting (As a Tenant)
Rent PCM : £1600
Would you recommend ? : No
Postcode : KT6
16 Nov 2014
People found this helpful11
In 10 years of renting in west London I have never encountered a set of agents that offere a more complete mix of laziness, dishonesty and sheer incompetence. this is true of the Surbiton branch and also the 'central lettings office' Avoid at all... Read Full Review
What agent could do to change your mind?
be honest, competent or efficient
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We're very surprised ...
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1 Star Review
By : 'Naive'
Services : Sales (As a Vendor)
Would you recommend ? : No
Postcode : KT15
13 May 2014
People found this helpful2
We're very surprised Chancellors haven't joined your scheme - they like transparency "we pride ourselves on the transparency of the negotiations we enter into", but in fact they don't tell you all the important bits and are actually cheats and liars. Our first meeting at our property... Read Full Review
What agent could do to change your mind?
Not exist!!
Comments (0)Was this helpful?:
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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