AVOID AVOID AVOID AVOID My girlfriend is a landlord and rent two properties out with the joke of an organisation. Despite being instructed this company have paid her rents into the incorrect account for 3 months costing her over £7000 in lost revenue. When she complained she was told to stop... Read Full Review

It really is very rare in todays business world to come across such shockingly bad service from an estate agency. Sadly the Surbiton Branch of Chancellors embodies every nightmare story you could imagine. They consistently lied, not just exaggeratted but plain lied, they did not communicate with... Read Full Review

I have spoken with many estate agents in Surbiton and found them all to be extremely helpful and efficient, however Chancellors, Surbiton are incredibly slow to respond to queries and requests, have to be chased, and their manager Ryan Power is the rudest agent I have ever had dealings with - avoid ... Read Full Review

Estate agents refused to return a set of keys that we lent to them to do a viewing meaning my partner was refused access to the property and had to sleep at a friends house as I had to leave to go out of town and would be returning when she wasn't there. Ryan was literally the rudest person I... Read Full Review

Our experience with chancellors Surbiton branch had been a total nightmare! First of all Ryan had lid to us about a property we wanted to buy to get us sign up, and once we sign up we didn't hear from them for over a month! When we chased the office for an update and marketing information,... Read Full Review

Lying, bullying, general harassment and unprofessional behaviour seem to be Ryan Powers' method of estate agency. He called constantly, demanding answers to questions there is no way I would know and refusing to call any of the other professionals involved. My solicitor finally instructed me... Read Full Review

Received a very poor service. The agents did not accept any responsibility for mistakes on their behalf and then embarrassed themselves by trying to blame it on the customer instead with excuses which contradict their own reasons. My advice for the agents is to be honest as this is not a good... Read Full Review

The worst service and experience of renting a property, terrible communication and no respect for tenants. Don't accept... Read Full Review

Very poor. Misled from day 1 with a rental increase clause being included in the tenancy agreement that we were not made aware of. Only came to light once all R.E.M. location plans were in effect and they had us over a barrel. They managed the property as well and anything that needed looking at... Read Full Review

I had very good buying experience with this company speacily have recived v good customer services from Daniel Carlisle. Highly recommend for business... Read Full Review

Terrible estate agent! Stay away from them. They were misleading me to sign a sole agent agreement regardless who sell it at the end, they will get commission. They said they would agree joint agents then when I made that request, they simply told me I would need to stick with sole agent and they ... Read Full Review

Hi everyone! I do not normally put reviews for anything, but this time I decided to do so; as this was a result of my terrible experience with Chancellors agency. I will mention bullet points as there were many disappointments which caused me to share the story with you. 1) Property was... Read Full Review

Both the landlord and myself have been disgusted at Chancellors' inability to carry out basic tasks or respond to requests. They ignore emails, it typically takes several reminders before an inevitably unsatisfactory response is given. I had overpaid my account (due to paying 5 months upfront - I ... Read Full Review

In 10 years of renting in west London I have never encountered a set of agents that offere a more complete mix of laziness, dishonesty and sheer incompetence. this is true of the Surbiton branch and also the 'central lettings office' Avoid at all... Read Full Review

We're very surprised Chancellors haven't joined your scheme - they like transparency "we pride ourselves on the transparency of the negotiations we enter into", but in fact they don't tell you all the important bits and are actually cheats and liars. Our first meeting at our property... Read Full Review