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Ipswich, IP256AP
2.3/5, 12 Reviews
45% Recommended
0% sales valuation accuracy
100% letting valuation accuracy
0% sales fee satisfaction
50% letting fee satisfaction
No Description Found
"Unprofessional, dishonest,..."
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1 Star Review
Rebecca
By : 'Thomas'
Services : Letting(I am a Tenant)
Would you recommend ? : No
Postcode : IP3
17 Apr 2014
People found this helpful2
Unprofessional, dishonest, obscure. Have been on tenancy since 2009. When we moved in, boiler was not connected properly, The property in general was not ready for tenants. I just made a complaint and there were awful to deal with. They even did not refer to TPO. Also they told me they do not issue deadlock letter. It is disgrace. Unprofessional customer service is like infection as almost all agents do not have dignity to accept mistakes and do things right. I have health issues and stress is immense when i deal with them. All i want is put things right. I am disappointed and unhappy. My advise to tenants is to keep records, photos, letters and start to read TPO Code of Practice for Residential Letting Agents; The Consumer Protection from Unfair Trading Regulations 2008; Protection from Eviction Act 1977. Start to learn your rights instead of believing in everything they say. Keep it positive.
What agent could do to change your mind?
Teach them customer service, customer rights, relevant legislation and finally TPO Code of Practice. Ohhhh ... and sack stuff who do not comply with it
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0.00% | 0% | £0 | £0 |
| Lettings | 100% | 50% | £650 | £750 |
Address
William H Brown
9 High Street, Ipswich, Norfolk
IP256AP
01953 881951
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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William H Brown Branches (View All 145)
DO NOT USE THEIR ...
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1 Star Review
By : 'Laila'
Services : Letting (As a Owner)
Would you recommend ? : No
4 Mar 2026
People found this helpful
DO NOT USE THEIR SERVICES!!!! Absolute disgrace service, no communication from the Managing agent in Ipswich. Before I signed the contract full management service, they couldn't be sweeter until the service started everything... Read Full Review
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Poor ...
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1 Star Review
By : 'William'
Services : Sales (As a Vendor)
Would you recommend ? : No
Postcode : IP25
6 Nov 2018
People found this helpful1
We felt little effort was really made to further our sale. Initially very keen, description of property inaccurate. Advertised at the lowest price we said we would accept. Advertised on a local "flyer" as sold when we hadn't actually agreed to sell it. We had to keep ringing them to ... Read Full Review
Comments on Agent Fees
High for the service received.
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Nathan is a top fella a real ...
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5 Star Review
By : 'N'
Services : Letting (As a Owner)
Rent PCM : £750
Would you recommend ? : Yes
Postcode : IP2
9 Nov 2016
People found this helpful0
Nathan is a top fella a real speedy Gonzalez with his work, if he says he will call or get something sorted he does it! He got me a great deal with a new fixed term I didnt have to worry about nothing the whole time, full trust in him! All round good guy! First time we spoke I new I was onto a sure ... Read Full Review
Comments on Agent Fees
Good
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Overall food at responding ...
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3 Star Review
By : 'Gavin'
Services : Letting (As a Tenant)
Rent PCM : £650
Would you recommend ? : Yes
Postcode : IP3
19 Jul 2016
People found this helpful1
Overall food at responding when I emailed I always got a very quick reply. Although responses were good I had to follow up my issue a few times. It would have been good to be kept up to date so I knew what was going on throughout the... Read Full Review
Comments on Agent Fees
Na
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Having recently been a tenant ...
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5 Star Review
By : 'Daniel'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : B17
14 Jul 2016
People found this helpful2
Having recently been a tenant at a property in Birmingham, our tenancy was managed by the Ipswich branch on Princes Street. Our property manager Jade Arnold was very responsive and supportive throughout our tenancy and dealt with any request promptly and professionally. I would highly recommend... Read Full Review
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The William H Brown Ipswich ...
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3 Star Review
By : 'DMayhew22'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : IP2
27 Apr 2016
People found this helpful2
The William H Brown Ipswich themselves have been completely useless, fed wrong information and done nothing to help or communicate with us... But on the other Hand getting in touch with Lauren from your Sequence Branch in Norwich has been a god send.. she's been 100% helpful and actually made... Read Full Review
What agent could do to change your mind?
N/A
Comments on Agent Fees
N/A
Comments (0)Was this helpful?:
Unprofessional, dishonest, ...
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1 Star Review
By : 'Thomas'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : IP3
17 Apr 2014
People found this helpful2
Unprofessional, dishonest, obscure. Have been on tenancy since 2009. When we moved in, boiler was not connected properly, The property in general was not ready for tenants. I just made a complaint and there were awful to deal with. They even did not refer to TPO. Also they told me they do not issue ... Read Full Review
What agent could do to change your mind?
Teach them customer service, customer rights, relevant legislation and finally TPO Code of Practice. Ohhhh ... and sack stuff who do not comply with it
Comments (0)Was this helpful?:
Found Laura to be very good ...
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4 Star Review
By : 'IpswichReviewer'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : IP1
17 Dec 2013
People found this helpful1
Found Laura to be very good and professional. Found us a tenant quickly and everything was done very well. Thank... Read Full Review
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Today (07/11/13) I have been ...
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1 Star Review
By : 'Totallyfedup1'
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : IP3
9 Nov 2013
People found this helpful6
Today (07/11/13) I have been gazumped courtesy of the Ipswich branch of William H Brown. Things got off to a bad start from day one so I should have followed my gut instinct and got the hell out of there. Initially, they informed me that the Vendor would agree a certain figure and then when I... Read Full Review
What agent could do to change your mind?
They could do what they are paid to do which is sell properties.
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William H Brown are an ...
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1 Star Review
By : 'Sandy'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : IP2
15 Aug 2013
People found this helpful5
William H Brown are an absolute joke and I'm disgusted with the service we have (or haven't as the case actually is!) received since we rented a property through them. Finding the property was the easy part. Once we'd found it and agreed to rent it, we were asked to go in, sign the paperwork and... Read Full Review
What agent could do to change your mind?
They could have acknowledged us at some point during our tenancy.
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A complete waste of time. We ...
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1 Star Review
By : 'Keith'
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : IP9
26 Apr 2013
People found this helpful3
A complete waste of time. We had to sign up to an 8 week contract with 28 days notice (we gave this 2 days after signing the contract - just in case - just as well). Saw 2 people, in the first week and then nothing more until the day before the contract ended. Didn't accept an appointment for the ... Read Full Review
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Offered viewings on ...
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1 Star Review
By : 'LH'
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : No
Postcode : IP8
29 Dec 2012
People found this helpful2
Offered viewings on properties that had already been let by either themselves or other agents, also only told us that they had cancelled our viewings on two properties 15 minutes before we were due to view leaving us sitting outside one of the properties, I would avoid at all costs as this agent... Read Full Review
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