Central Heating did not work in winter for over a week threadbare carpets photos of property out of date , cooker unfit to use due to grease inside it no light bulbs in property inept staff g/f went in crying over state of flat to be told been on a bender and come back following day , rubbish in attic and outside. took 4 weeks to remove mould in bathroom due to fan not working shower door fell off in November 13 still not fixed put electric on meter and went to minus £50. bailiffs calling about previous tenants but T&R did not say tenants had moved out , cracked floor tiles and huge black damp patches on walls . approx. 10 letters sent by us complaining about property but no response e mails not returned phone calls not returned ever , absolutely useless always blaming someone else never their fault taps dripped constantly , switched light on in attic space and bedroom light went off . all photographs of property and appliances were when originally installed not as they were when moved in .vacated property 3 months ago and not a word off them no return of bond . phone them and they get bored and eventually will cut you off ,not interested in you once they have the money , do not use these agents they are worse than useless , sent registered letters to them for a reply but they denied receiving them even with proof of delivery. boiler not working from December until February this year so no hot water but they do not care because they have your bond and will not return it