agree with other comment that were fine till agreement was signed . No hot water on sign over and minus £50 on token meter.carpets dirty, oven unusable,taps dripping continually and still do 6 months later. baillifs knocking because they are too lazy to inform them someone else moved in .Never return calls incompetent staff . Washing machine just broken and 3 days later still no reply , girlfriend broke down in tears and was told to be quiet because they had all been out the previous evening and had hangovers.Fan in bathroom never worked ,light bulbs all gone on entry. takes an average 12 phone calls and 3 visits to get a replly and be told somene elsetook the message and did nothing about it Could only give terrible rating for them because they had nothing lower.DO NOT USE THESE AGENTS THEY ARE USELESS BUT THAT IS RATING THEM TOO HIGHLY