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Reading, RG30
1/5, 9 Reviews
0% Recommended
0% letting valuation accuracy
0% letting fee satisfaction
"Avoid this company at all..."
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1 Star Review
AJ
By : 'Unhappy'
Services :
Would you recommend ? : No
Postcode : RG1
20 Mar 2014
People found this helpful0
Avoid this company at all costs, having lived in a property managed by Ashley Charles for many years their approach to customer service continues to astound me. The core issue has always been around inspections, which happen quarterly without fail despite me being a long term tenant at the property. They have treated me like a second rate citizen from the day I moved in, making completely unreasonable demands during inspections such as 'don't leave clothes out (neatly folded I might add) in a bedroom'. Naturally they are always happy to invoice me £75+VAT to reinspect. This has caused me so much anxiety over the years that I've taken to using up four days of annual leave a year to be here in person for the inspections. Surprisingly enough there's never anything to complain about when I'm here to escort the inspector around the property.. Whenever I attempt to strike up a dialogue to discuss the issues I'm told in no uncertain terms that I'm in the wrong, in a rude and abrupt fashion. Honestly this is the worst customer service experience I've ever had in the UK and I look forward to the day I never have to speak with this truly awful outfit again. Avoid at all costs, terrible isn't a low enough rating. This may sound like a rant, and quite clearly it is. All I can say is I know plenty of people who rent property without any of the problems I've experienced from other letting agents in the area.
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By : A.J
27 Mar 2014Please see below comments from the landlord re this issue Hi Robert, I currently have no time to be spending on this, and this is why I said to AJ I would have to leave this up to him. I did state that although I got on with you when I met you, and believe you to be an honest person, I could not allow that to affect the end result of renting out the property, with respect to the current state of the house. Having seen the pictures there was nothing there that made me believe that AJ was being unreasonable about the state of the house, and I feel that I would have been (perhaps) willing to consider some sort of seperate dialogue had the house been in order. I was particularly shocked by the state of the garden. I do not want you to be forced out, and am happy for you to stay in the property, but it is important that the contract is followed, particularly regarding inspections. I am sorry it has come to this, and sorry that I cannot help you in the way that you want. I would hope that you can repair the relationship with AJ and continue living in the house, as we will continue using Ashley Charles as our agents, and it is important you work within the boundaries they set. Please coninue any dialogue you have with AJ. Ollie
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 0% | 0% | £0 | £0 |
Address
Ashley Charles Estate Agents
The Lodge72 Edinburgh Road, Reading, Berkshire
RG30 2UB
0845 056 0268
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Ashley Charles Estate Agents Branches (View All 3)
After renting for the past 18 ...
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1 Star Review
By : 'Sarah'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : RG2
22 Nov 2014
People found this helpful4
After renting for the past 18 years across the UK I have never encountered a more absurd estate agent as Ashley Charles. From beginning to end the experience was... Read Full Review
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Avoid this company at all ...
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1 Star Review
By : 'Unhappy'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : RG1
20 Mar 2014
People found this helpful0
Avoid this company at all costs, having lived in a property managed by Ashley Charles for many years their approach to customer service continues to astound me. The core issue has always been around inspections, which happen quarterly without fail despite me being a long term tenant at the... Read Full Review
Comments (1)Was this helpful?:
By : A.J
27 Mar 2014Please see below comments from the landlord re this issue Hi Robert, I currently have no time to be spending on this, and this is why I said to AJ I would have to leave this up to him. I did...
Advoid Advoid ...
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1 Star Review
By : 'Wet'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : RG1
28 Jan 2014
People found this helpful1
Advoid Advoid Advoid!!!!!!!!!! I wish I read the reviews first before dealing with Ashley Charles. Got hardly any of my deposit back after paying over £30,000 in rent. We had a burst water main in the court yard garden which took 12 WEEKS to sort out!! The boiler broke down in the death of winter... Read Full Review
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Very rude and slow service, ...
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1 Star Review
By : 'frogs'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : RG6
8 Oct 2013
People found this helpful1
Very rude and slow service, no respect shown to us as tenants. Took months to do work that was needed in the house, one of the maintanence guys they got was a bit pervish and was exceptionaly incapable of doing the job, even a simple job! They have needlessly caused alot of upset and stress. I... Read Full Review
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Ashley Charles are a ...
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1 Star Review
By : 'Jan'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SL6
11 May 2013
People found this helpful1
Ashley Charles are a disgrace. Right from the beginning when I was searching for a rental property, they were impossible to get in contact with. I had to hound them in order to get a viewing. Lettings agents should be making it easy for prospective tenants, not hard! As a landlord I would be very... Read Full Review
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Terrible Estate Agents - AJ ...
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1 Star Review
By : 'Tom'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : RG1
23 Apr 2013
People found this helpful1
Terrible Estate Agents - AJ was very pleasant at the beginning, but became increasingly aloof and rude as the tenancy went on. Ridiculous standards for house inspections - we were pulled up over an unmade bed. We were offered just 1% of our deposit back at the end of the tenancy, but got back... Read Full Review
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Beware! Truly a terrible ...
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1 Star Review
By : 'Al'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : RG2
11 Apr 2013
People found this helpful1
Beware! Truly a terrible service from start to finish. From threats to reinspect at a cost of £75 because we hadn't washed up the bowls from our breakfast before leaving for work (which is none of their business, but AJ fails to understand what an inspection is actually for), through failing to... Read Full Review
What agent could do to change your mind?
Being honest and actually discussing issues, and avoiding the bad attitude.
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[[EDIT ORIGINAL START]] One ...
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1 Star Review
By : 'Keith'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : RG2
28 Jan 2013
People found this helpful0
[[EDIT ORIGINAL START]] One of the worst estate agents I have ever had the misfortune to deal with. Useless at maintaining a property - we had to carry out all works ourself. Intrusive inspections with ridiculous standards (they expect the property to be in better order than when we moved... Read Full Review
Comments (1)Was this helpful?:
By : Unhappy customer
20 Mar 2014I too can vouch for the outrageous inspection standards and slow response on maintenance...
Ashley Charles is by far the ...
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1 Star Review
By : 'AD'
Services : Letting( As a Tenant )
Would you recommend ? : No
19 Apr 2012
People found this helpful2
Ashley Charles is by far the worst letting agent I have ever had the misfortune of dealing with. When I first viewed the house AJ informed me that there was work to be carried out to fix issues, such as damp, decoration and non-functioning fixtures and fittings prior to me moving in. When the day... Read Full Review
Comments (1)Was this helpful?:
By : Drew
28 Jun 2012This tallies with my experience of Ashley Charles. They will go out of their way to screw you out of every penny they can and have the audacity to call their daylight robbery 'admin...
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