Ashley Charles is by far the worst letting agent I have ever had the misfortune of dealing with. When I first viewed the house AJ informed me that there was work to be carried out to fix issues, such as damp, decoration and non-functioning fixtures and fittings prior to me moving in. When the day of signing contracts came, he assured us all work was completed. Having got to the house nothing had been done. The house was filthy and the check in agent ignored all points we asked to be included, skipping through as quickly as possible. It was less than a month until the problems started. Appliances in the house broke, were reported to Hillary and never fixed. Our boiler broke and was not fixed, despite repeated phone calls and emails, for over a month. When the time came for our first inspection we were given 36 hours notice, and despite informing AJ that it was not a convienient time, he refused to change, and then arrived over 90 minutes late, forcing me to take a full day off work. After "inspecting" the house for less than 2 minutes he informed me it was not up to scratch and he would be charging we double to come back next week, this happened 3 times, with the end charge being over £250 for less than 2 minutes work. When I phoned him to complain at these proceedings I was treated like a child and shouted at on the phone. This continued for several months. When the date finally arrived for my check out the property had been professionally. Cleaned and the property had been empty for 2 months, due to travel for work. The check out agent told me to leave part way through the check out as "it is going to take a while" when. Refused she informed me that it was no longer my property and I was technically trespassing. A week later I received a claim for several thousand pound of "damages" (which I had asked to be included in the check in report) after several months of debate, with a lawyer on my side, and over half a year of AJ ignoring our requests for the landlady to be included directly in talks and to view the improvements to the property (both of which were ignored or refused), we finally settled loosing my full deposit plus substantial monies on top. I cannot claim to be innocent, we were not the best tenants, however the house was left in the state it was given to us, and AJ and his company attempted to, and partially succeeded in fleecing us for as much as they could get. Also, the manner in which AJ went around his business makes me believe that he was acting without the knowledge of the landlady and lining his own pockets