CM Rent are the worst letting agent we have EVER experienced. They conned us into moving into a very poorly maintained house, and refused to do any repairs for months-even ones that broke health and safety laws. They also did not tell us that the person living next door was very noisy, abusive, and lived with a piano teacher-so very loud at times when you need to relax on an evening. We called cm rent and they had no consideration for us. The male staff that I have met there are very rude, sexist and aggressive. They were always extremely rude to me, and polite to my male partner. They are very rude in person also, and show no respect and have no people skills whatsoever. Please take note of all the complaints on here as they are all true and are not 'rival companies' trying to put them down-they abuse many of their tenants rights so avoid them! We had to report Paul Buck and CM Rent to the council and the environmental health for refusing to do any repairs to the property. At one point, the back door was jammed shut for weeks and they refused to fix it for weeks-so we could have been trapped in the house if there was a fire etc. The environmental health visited and did a full report on the house and found much more than we expected. The house didn't even have roof insulation and the landlady still rents it out to people. It is shocking that cm rent do not vet their landlords whatsoever, and put their tenants at risk on a daily basis like this. Chris from the Braintree office had to be present for the environmental health assessment, and at one point, he tried whispering to the officer so I could not hear-basically saying about the repairs- 'what can we get away with not doing here'-not his exact words but words to this effect. All they care about is making money and doing the bare minimum. Paul Buck lied to me and tried to tell me that the environmental health could not enforce any repairs-but he was wrong, and some repairs were done as a result, but cm rent then started obstructing repairs from being done again. I basically followed Chris from the Braintree office round- as the inspection took place-as I knew the letting agent were dishonest at this point, and he showed no concern for any of the problems with this house, and no concern for what they put us through as tenants. There is still illegal and unsafe electrical wiring here, most of the old style windows in the house do not open which is a health and safety risk. We were forced to live here with excess cold due to there being no heating at all in some rooms, including the bathroom-which has a huge section of black mould on the walls. If cm rent try to withhold our deposit, which we fully expect they will after seeing other reviews on here about them doing exactly this, we will take them to court to get it all back. We will also not be bullied into paying any more 'excess hidden charges' that they seem to be big fans of. Do not pay these fees they ask for-get legal advice from citizens advice or shelter to make sure you are not taken advantage of. This company are very expensive and let out sub standard housing and put their tenants at risk. They try to avoid all responsibility for getting any repairs done, yet will visit and do intrusive house inspections every 3 to 6 months-or basically whenever they feel like it. Their contracts protect them and the landlords-seriously-do not use this company as they rip people off and put their tenants through so much stress and hassle. I will write another review later once I am no longer a cm rent tenant, to let you know if cm rent tried to deduct illegally from our deposit. I hope you take note of this review and avoid the hell they have put us through here.