These agents are awful! There are so many things I could say about these people. They took MONTHS to fix anything, and only after many phone calls to ask again and again for things to be fixed. We had to live with thick black mould on bedroom walls and ceiling for months as I was told not to wash it off until someone had seen it. No one came for 3 months. I just wish I had reported them to environmental health but I believed they would fix it. Things were damp in the house and it was the coldest place we have ever lived. The mould was due to no ventilation in the roof which also ruined some of our things that we were storing up there. Eventually we moved some things down to a bedroom which meant that bedroom became a storage room and could not be used as a bedroom. It only got sorted when I wrote and asked to be let out of the tenancy early as we couldn't stand it anymore. There were various other things that needed fixing that still weren't done when we moved out. We cleaned and scrubbed the house from top to bottom, not because we are dirty people but because we had a feeling they may take our deposit. We were right. One or two small oversights meant around £800 was taken! They never got back to us when we rang and only after I threatened reporting them, and gave them a deadline, did they respond. They gave me £132 back for something but refused to comment on anything else. Because we had to move again we incurred moving costs, I had hoped they would balance our heartache, discomfort and extra expense whilst living at this property, with the ridiculous reasons that they kept our money, they didn't. They are rude, arrogant and useless. Don't use them.