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The UK's Largest Customer Review Website for the Property Industry

1/5, 9 Reviews
0% Recommended
0% sales valuation accuracy
0% letting valuation accuracy
0% sales fee satisfaction
0% letting fee satisfaction
By : 'Annoyed'
Services :
Would you recommend ? : No
Postcode : CM22
Mullucks Wells...... Translation....... Multi xxx ups. Been renting for a few years and this company do not deserve to be allowed to trade. Moved into what I thought would be a fantastic converted country house. Day 1 moving in night.... Electric sparks from plug in unused converted space in alcove/ fireplace Day 2 Realise yes actually heating isn't working correctly. Not even hooked up despite radiator in bathroom. Living room like a freezer. Contact MW.... "We will send someone out asap" . Following morning... Snow arrives.... Waited until 4pm, no confirmation from MW when handy man will call out. Phoned again and again. 10 days later with 6 inches of snow still outside electrician comes, confirms rads not in proper working order.Hallway one broken, bathroom one not even hooked up and sitting room rad well ... Too old and worn needs replacing he says. It will never heat up he says. I Go off then for Xmas.... Come back told be another 2 weeks before rads fixed. At this point Im annoyed. But I come home to find.... Flood, 2 inches deep in alcove in corridor to front door of flat. Smell of damp is disgusting. So I telephone MW told to keep eye on it. 24 hours later no call to send out handyman to sort it. Called MW again said would sort it. Rang again and again. 10 days later a rep comes out from MW. Attitude of well you are only renting this property. Am furious by now. One week later.... Shower in bathroom breaks,,,, cant stop water/ to turn it off, luckily neighbour comes to rescue 2 weeks later fridge breaks.... 3 days waiting on MW to send out plumber / handyman for bathroom and to fix fridge Meantime ask about radiator in sitting room as room unusable its so cold and middle of winter at this point. Still heavy snow outside. So spend most evenings after making dinner living in bedroom. 2 weeks later cooker goes. Another 10 days before electrician is sent out....... By now its the beg of March, 4 months into 6 month rental of the property. Spring arrives, unwanted visitors and insects keep appearing on living room floor. MW reply not a problem, don't fret!! That was it.... Called local council. Full electrical check ordered. Cooker was indeed faulty.No egg takes 15 minutes to fry!! They are told to put cover on live electric socket right over kitchen sink which was also a hazard from day 1. Moved out 4 weeks later as tenancy finally ended. Attitude from director of MW the flat is in perfect habitable state everything always worked from day 1 he replies in letter to my solicitor. The whole time MW tells me they informed landlord. Reading comments on sales by MW they don't know meaning of the communication. Its no wonder too I see the flat, nick named, "Faulty Towers" on Well known rental websites every 4-6 months. Dodgy flat, landlord and most definitely dodgy agents as other tenants in same building who went through them also had problems with electrics, plumbing which took almost 3 weeks to send out handyman for. So in summary Mullucks Wells need to rename themselves as "Multi cockups". They need serious investigation by the lettings association of the UK.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £0 | £0 |
| Lettings | 0% | 0% | £900 | £1,150 |
Mullucks Wells
The Guild House, Water Lane, Bishops Stortford, Hertfordshire
CM23 2JZ
01279 755400
By : 'Mr'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : SG9
Appalling treatment initially as a prospective buyer from start to finish leaving my wife in tears after requesting highly personal information to establish whether we were 'suitable buyers' and not even having the decency to let us know the outcome or even a 'thank you'.... Read Full Review
By : Daniel Galati
11 Aug 2022Thank you for your time on the phone yesterday Mr Faulkner, I hope we were able to address some of your issues and...
By : 'William'
Services : Letting( As a Tenant )
Rent PCM : £900
Would you recommend ? : No
Postcode : CM23
Terrible customer service! From the start, the staff at Mullocks Wells have been uncourteous and rude (emails to prove). Upon checkout, they are trying to charge £140 for a checkout clean to a 1 bedroom flat. The average hourly rate for a cleaner is £10. We have left the flat in ... Read Full Review
By : 'Alexandra'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : N\/A
Poor sales services from this agent. Very uncourteous. She needs further training. Please review her email responses to potential... Read Full Review
N\/A
By : 'keith'
Services : Letting( As a Tenant )
Rent PCM : £1150
Would you recommend ? : No
Postcode : CM23
DO NOT RENT WITH THESE, i rented the place had a major flood bringing the bathroom ceiling down, electric lights hanging down a fatality would have occurred if the shower was used ( no bath fitted) idiot woman at dunmow said it was safe to use. i have a certificate from an electrician condemning it ... Read Full Review
very bad
By : 'Mr'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CM22
On Mullucks Integrity: Joan Bull, the manager, hid information from the landlord. She made it clear to me that she manages the rentals. On Mullucks Efficiency: There were times when we had a stream of contractors at in our flat. Contractors often came for the most trivial of reasons. I assumed ... Read Full Review
By : Joanna Wilson
2 May 2018We were very sorry to see this feedback, much of which is inconsistent with our experience. We do not put all jobs out to tender but use reliable local companies that we know to be reasonable and...


By : 'Anon'
Services : Letting( As a Tenant )
Rent PCM : £995
Would you recommend ? : No
Postcode : CM23
Absolutely the biggest shower of rubbish you will ever come across. They do nothing but lie. They talke a large deposit and have no intention of giving this all back no matter how well you look after the property. For the thirteen months I was there I can say with hand on Heart I treated that place ... Read Full Review
Bad
By : 'Annoyed'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CM22
Mullucks Wells...... Translation....... Multi xxx ups. Been renting for a few years and this company do not deserve to be allowed to trade. Moved into what I thought would be a fantastic converted country house. Day 1 moving in night.... Electric sparks from plug in unused converted space in... Read Full Review
By : 'Mullucks'
Services : Sales( As a Vendor )
Would you recommend ? : No
The agent failed to conduct proper negotiations with the buyer and to communicate effectively both internally and with the buyer and seller. This lead to confusion after lawyers were appointed about what the buyer was precisely buying. The Agent then covered up and disguise their mistakes in order... Read Full Review
By : Mullucks Wells
14 Mar 2012This review was not posted by Mullucks Wells as stated. The review above fails to point out that the vendor received an offer within 3% of the guide price, and that on their instruction this case...
By : 'Mr'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
[[EDIT ORIGINAL START]] I've never dealt with such an unsightly group of individuals in all my life how they are still in business I will never know! There level of customer service and charisma was most unpleasant and I would advise them to see a doctor in relation to the head up arse syndrome... Read Full Review
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Last updated at 10/14/2022, 8:02:33 AM by allAgents