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Mullucks Wells

3/5, 16 Reviews
50% Recommended

0% sales valuation accuracy

0% letting valuation accuracy

50% sales fee satisfaction

50% letting fee satisfaction

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Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Sales0.00%50%£0£0
Lettings0%50%£900£1,500
Review Statistics
From LandlordsFrom TenantsFrom VendorsFrom BuyersFrom Other
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0018021103
Address

Mullucks Wells
24 Church StreetSaffron Walden, Essex
CB10 1JW
01799 520520

Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Mullucks Wells Branches (View All 5)
excellent ...

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5 Star Review
UserName

By : 'lorraine'
Branch : Saffron Walden, 24 Church Street
Services : Letting (As a Tenant)
Rent PCM : £1500
Would you recommend ? : Yes
Postcode : SG9

11 Nov 2024
People found this helpful0

We would like to say a massive thank you to loraine Pateman and her team with also named mention to George , for all of your help support and commitment , you as agents provided us with an excellent experience with clear regular communication , A First Class Service by First class agents . I ... Read Full Review

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Appalling treatment initially ...

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1 Star Review

By : 'Mr'
Branch : Bishops Stortford, The Guild House, Water Lane
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : SG9

9 Aug 2022
People found this helpful0

Appalling treatment initially as a prospective buyer from start to finish leaving my wife in tears after requesting highly personal information to establish whether we were 'suitable buyers' and not even having the decency to let us know the outcome or even a 'thank you'. ... Read Full Review

Comments (1)Was this helpful?:

By : Daniel Galati

11 Aug 2022

Thank you for your time on the phone yesterday Mr Faulkner, I hope we were able to address some of your issues and...


Terrible customer service! ...

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1 Star Review

By : 'William'
Branch : Bishops Stortford, The Guild House, Water Lane
Services : Letting (As a Tenant)
Rent PCM : £900
Would you recommend ? : No
Postcode : CM23

19 Jul 2019
People found this helpful2

Terrible customer service! From the start, the staff at Mullocks Wells have been uncourteous and rude (emails to prove). Upon checkout, they are trying to charge £140 for a checkout clean to a 1 bedroom flat. The average hourly rate for a cleaner is £10. We have left the flat in ... Read Full Review

Comments (0)Was this helpful?:
Loraine ...

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1 Star Review

By : 'Alexandra'
Branch : Bishops Stortford, The Guild House, Water Lane
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : N\/A

28 May 2019
People found this helpful1

Poor sales services from this agent. Very uncourteous. She needs further training. Please review her email responses to potential ... Read Full Review


Comments on Agent Fees

N\/A

Comments (0)Was this helpful?:
rubbish ...

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1 Star Review

By : 'keith'
Branch : Bishops Stortford, The Guild House, Water Lane
Services : Letting (As a Tenant)
Rent PCM : £1150
Would you recommend ? : No
Postcode : CM23

15 Dec 2018
People found this helpful1

DO NOT RENT WITH THESE, i rented the place had a major flood bringing the bathroom ceiling down, electric lights hanging down a fatality would have occurred if the shower was used ( no bath fitted) idiot woman at dunmow said it was safe to use. i have a certificate from an electrician condemning it ... Read Full Review


Comments on Agent Fees

very bad

Comments (0)Was this helpful?:
Unprofessional ...

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1 Star Review
UserName

By : 'Mullucks'
Branch : Saffron Walden, 24 Church Street
Services : Sales (As a Vendor)
Would you recommend ? : No
Postcode : CB11

28 May 2018
People found this helpful1

MW initially over valued our house to get the business and then despite 2 price reductions failed to deliver hardly any prospect buyers. they are not on Zoopla so miss all the London market moving out. Then when we decided to part exchange for a new build an unqualified member of staff discussed ... Read Full Review


Comments on Agent Fees

Average

Comments (1)Was this helpful?:

By : William Wells

17 Jul 2018

When a client raises a concern Mullucks Wells follow a clear procedure. The complainant was dealt with within this framework by a Residential Director of the firm and contact was made on the same day ...


As "Property ...

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1 Star Review

By : 'Mr'
Branch : Bishops Stortford, The Guild House, Water Lane
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : CM22

4 Apr 2018
People found this helpful2

On Mullucks Integrity: Joan Bull, the manager, hid information from the landlord. She made it clear to me that she manages the rentals. On Mullucks Efficiency: There were times when we had a stream of contractors at in our flat. Contractors often came for the most trivial of reasons. I assumed ... Read Full Review

Comments (1)Was this helpful?:

By : Joanna Wilson

2 May 2018

We were very sorry to see this feedback, much of which is inconsistent with our experience. We do not put all jobs out to tender but use reliable local companies that we know to be reasonable and...


Absolutely the biggest shower ...

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1 Star Review
UserName

UserName

By : 'Anon'
Branch : Bishops Stortford, The Guild House, Water Lane
Services : Letting (As a Tenant)
Rent PCM : £995
Would you recommend ? : No
Postcode : CM23

11 Nov 2016
People found this helpful2

Absolutely the biggest shower of rubbish you will ever come across. They do nothing but lie. They talke a large deposit and have no intention of giving this all back no matter how well you look after the property. For the thirteen months I was there I can say with hand on Heart I treated that place ... Read Full Review


Comments on Agent Fees

Bad

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Truly awfull. I write two ...

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1 Star Review

By : 'greateaston'
Branch : Great Dunmow, 4a High Street
Services : Sales (As a Buyer)
Would you recommend ? : No
Postcode : CM6

13 Feb 2016
People found this helpful1

Truly awfull. I write two years after purchasing a property through Mulluck Wells. We came to collect the keys and were caught in traffic on the M11 so were due to arrive 15 minutes after scheduled closure of the office. They were adamant no one could stay and they could not leave the keys with at ... Read Full Review


What agent could do to change your mind?

Would rather burn my money than hand it over to them.


Comments on Agent Fees

Would rather burn my money than hand it over to them.

Comments (0)Was this helpful?:
Absolutely the worst letting ...

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1 Star Review
UserName

UserName

By : 'Angry'
Branch : Great Dunmow, 4a High Street
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : CM63

10 Oct 2014
People found this helpful3

Absolutely the worst letting agency out there Unprofessional staff i have the emails to prove and saved every single one from the 4 members of staff Did not inspect the property for 18 months! Boiler not serviced ever in 2 years, leaking oil tank, mouldy ceilings etc etc Changed ... Read Full Review

Comments (2)Was this helpful?:

By : Director of Residential Lettings at Mullucks Wells

13 Oct 2014

Across our 4 lettings offices we fully manage over 1000 properties and a high percentage of our landlords and tenants have been with us for many years. Whilst things do occasionally go wrong with a...


Mullucks Wells...... ...

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1 Star Review

By : 'Annoyed'
Branch : Bishops Stortford, The Guild House, Water Lane
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : CM22

19 Sept 2013
People found this helpful3

Mullucks Wells...... Translation....... Multi xxx ups. Been renting for a few years and this company do not deserve to be allowed to trade. Moved into what I thought would be a fantastic converted country house. Day 1 moving in night.... Electric sparks from plug in unused converted space in ... Read Full Review

Comments (0)Was this helpful?:
Happy for us to leave ...

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1 Star Review

By : 'Taska'
Branch : Saffron Walden ,24 Church Street
Services : Letting (As a Tenant)
Would you recommend ? : No

25 Aug 2012
People found this helpful1

Happy for us to leave hundreds of pounds more in oil in the tank than when we arrived. but charged us 30 quid for a chipped soap dish that wasn't mentioned in the 2 hour check-out ... heads they win, heads they ... Read Full Review


What agent could do to change your mind?

Been fair

Comments (0)Was this helpful?:
we paid a deposit for a ...

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1 Star Review

By : 'Mark'
Branch : Great Dunmow, 4a High Street
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : No

25 May 2012
People found this helpful1

we paid a deposit for a property that we wished to buy but was going to let for 2 years before a purchase as we had started a limited company and needed 3 years show able books to gain a mortgage. we sent payment on the 8th of may for the deposit and still till today 24th may we have not received ... Read Full Review


What agent could do to change your mind?

nothing i feel sorry for persons trying to sell there house with them better off a low level estate agent that don\'t think they are untoucable

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The agent failed to conduct ...

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1 Star Review

By : 'Mullucks'
Branch : Bishops Stortford, The Guild House, Water Lane
Services : Sales (As a Vendor)
Would you recommend ? : No

7 Feb 2012
People found this helpful3

The agent failed to conduct proper negotiations with the buyer and to communicate effectively both internally and with the buyer and seller. This lead to confusion after lawyers were appointed about what the buyer was precisely buying. The Agent then covered up and disguise their mistakes in order ... Read Full Review

Comments (1)Was this helpful?:

By : Mullucks Wells

14 Mar 2012

This review was not posted by Mullucks Wells as stated. The review above fails to point out that the vendor received an offer within 3% of the guide price, and that on their instruction this case...


[[EDIT ORIGINAL START]] I've ...

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1 Star Review

By : 'Mr'
Branch : Bishops Stortford, The Guild House, Water Lane
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : No

5 Aug 2011
People found this helpful4

[[EDIT ORIGINAL START]] I've never dealt with such an unsightly group of individuals in all my life how they are still in business I will never know! There level of customer service and charisma was most unpleasant and I would advise them to see a doctor in relation to the head up arse syndrome ... Read Full Review

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Mullucks Wells are a good ...

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5 Star Review

By : 'fluffy'
Branch : Great Dunmow, 4a High Street
Services : Sales (As a Buyer)
Would you recommend ? : Yes

5 Oct 2007
People found this helpful0

Mullucks Wells are a good estate agents, with good knowledge and employees. They helped me when needed and are a good trustworthy estate agents to use. I recommend ... Read Full Review

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1 - 16 of 16 items

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Awards won by Mullucks Wells

Regional Awards Won by Mullucks Wells

Individual Branch Awards

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