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Bishops Stortford, CM23
1/5, 9 Reviews
0% Recommended
0% sales valuation accuracy
0% letting valuation accuracy
0% sales fee satisfaction
0% letting fee satisfaction
As the area's leading independent agent, our local knowledge and property marketing expertise makes us the first choice for all property matters in Hertfordshire, Essex and the Cambridgeshire/Suffolk borders.
Our office is prominently located in Water Lane, close to the centre of the vibrant market town of Bishop
's Stortford. This is our Head Office and, as well as our sales and lettings teams, it is also where our Land & New Homes, Commercial and Accounts teams are based. Our dedicated and highly experienced staff have unrivalled knowledge of the local area and its people and a reputation for professionalism and exceptional customer service.
We successfully sell, let and manage residential and commercial property in Bishop's Stortford and the surrounding area, to Hertford in the west, Takeley in the east, Harlow in the South and up beyond Buntingford and Royston in the north. We also have offices in Saffron Walden and Epping.
Although independently owned, we are part of Hunters, the largest and fastest growing estate agent network in the country with 200 branches, including several in London. As well as a greater range and depth of services, Hunters' intensive investment in staff and technology means that we can offer our clients a first class and dynamic service.
"As "Property..."
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1 Star Review
By : 'Mr'
Services :
Would you recommend ? : No
Postcode : CM22
4 Apr 2018
People found this helpful2
On Mullucks Integrity: Joan Bull, the manager, hid information from the landlord. She made it clear to me that she manages the rentals. On Mullucks Efficiency: There were times when we had a stream of contractors at in our flat. Contractors often came for the most trivial of reasons. I assumed that The landlord picked up the cost of those "repairs" and Mullucks picked up a commission. On Mullucks Openness: My landlord liked to be hands on but ! had the impression that contractors had been informed by Mullucks not to speak to landlords directly. I had the impression that this was the reason that the contractor who came to quote about removing the decking did not call the landlord when I asked him to. The Mullucks office staff do not have the skills or knowledge to communicate maintenance issues. The extra level of indirection leads to botched jobs, and therefore, extra expenses. I had the impression that one motivation for the large number of contractor visits could be the commission Mullucks receive for each visit. Those visits are disruptive to the tenants and very expensive to the landlord. When I asked if a motivation for all the contractor visits was the commission that Mullucks earn, Joan Bull informed me they "will be taking advice on your comments made against mullucks" (I took this as a threat in an email from them 18th May 2017) On Mullucks Flexibility: When Mullucks want your business, they are flexible. When you are signed (trapped) they become rigid and inflexible. Would I recommend Mullucks Wells? Of course not. I would not trust the current staff to manage my property. Indeed I am one of the "long term tenants" that the nameless "Director of Residential Lettings at Mullucks Wells" refers to in someone elses complaint below. The director seems to equate being a "long term tenant" with embracing Mullucks Wells involvement in the Letting process. It does not. Other factors can force us to stay. (I also note the "Director" has not provided us with the evidence that they say they can produce to refute the points that the other reviewer made) A quick google search will give a list of good alternatives to Mullucks.
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By : Joanna Wilson
2 May 2018We were very sorry to see this feedback, much of which is inconsistent with our experience. We do not put all jobs out to tender but use reliable local companies that we know to be reasonable and efficient. At no point were other cleaners let into the property to quote for the cleaning so the £250 apparently quoted by another cleaner cannot have taken into account the level of cleaning required or the amount of rubbish to be removed from the house and garden. As part of our property management service we undertake to carry out regular property visits and arrange maintenance and repairs on behalf of the landlord and we report and account to them accordingly. Generally, this causes very little disruption for the tenant but, where there are issues, we are duty bound to deal with them. We are also one of the few agents who do not charge commission on contractors invoices. Our experienced Lettings team work hard to provide an excellent service for both landlord and tenant and to ensure that they are kept fully up to date with all the legislative changes that govern this industry but there are occasionally situations where one party is unhappy and deposit disputes can be one such area. When this happens, we try to iron out any problems quickly, however, if this is not possible then the Tenancy Deposit Scheme is the correct forum for arbitration. We work within the constraints of the law and our contract with the landlord and we believe this to be true in this case.
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Alexandra Koumbis
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £0 | £0 |
| Lettings | 0% | 0% | £900 | £1,150 |
Areas covered
- CM21
- CM23
- SG10
- SG12
Address
Mullucks Wells
The Guild House, Water Lane, Bishops Stortford, Hertfordshire
CM23 2JZ
01279 755400
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Mullucks Wells Branches (View All 5)
Appalling treatment initially ...
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1 Star Review
By : 'Mr'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : SG9
9 Aug 2022
People found this helpful0
Appalling treatment initially as a prospective buyer from start to finish leaving my wife in tears after requesting highly personal information to establish whether we were 'suitable buyers' and not even having the decency to let us know the outcome or even a 'thank you'.... Read Full Review
Comments (1)Was this helpful?:
By : Daniel Galati
11 Aug 2022Thank you for your time on the phone yesterday Mr Faulkner, I hope we were able to address some of your issues and...
Terrible customer service! ...
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1 Star Review
By : 'William'
Services : Letting( As a Tenant )
Rent PCM : £900
Would you recommend ? : No
Postcode : CM23
19 Jul 2019
People found this helpful2
Terrible customer service! From the start, the staff at Mullocks Wells have been uncourteous and rude (emails to prove). Upon checkout, they are trying to charge £140 for a checkout clean to a 1 bedroom flat. The average hourly rate for a cleaner is £10. We have left the flat in ... Read Full Review
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Loraine ...
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1 Star Review
By : 'Alexandra'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : N\/A
28 May 2019
People found this helpful1
Poor sales services from this agent. Very uncourteous. She needs further training. Please review her email responses to potential... Read Full Review
Comments on Agent Fees
N\/A
Comments (0)Was this helpful?:
rubbish ...
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1 Star Review
By : 'keith'
Services : Letting( As a Tenant )
Rent PCM : £1150
Would you recommend ? : No
Postcode : CM23
15 Dec 2018
People found this helpful1
DO NOT RENT WITH THESE, i rented the place had a major flood bringing the bathroom ceiling down, electric lights hanging down a fatality would have occurred if the shower was used ( no bath fitted) idiot woman at dunmow said it was safe to use. i have a certificate from an electrician condemning it ... Read Full Review
Comments on Agent Fees
very bad
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As "Property ...
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1 Star Review
By : 'Mr'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CM22
4 Apr 2018
People found this helpful2
On Mullucks Integrity: Joan Bull, the manager, hid information from the landlord. She made it clear to me that she manages the rentals. On Mullucks Efficiency: There were times when we had a stream of contractors at in our flat. Contractors often came for the most trivial of reasons. I assumed ... Read Full Review
Comments (1)Was this helpful?:
By : Joanna Wilson
2 May 2018We were very sorry to see this feedback, much of which is inconsistent with our experience. We do not put all jobs out to tender but use reliable local companies that we know to be reasonable and...
Absolutely the biggest shower ...
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1 Star Review
By : 'Anon'
Services : Letting( As a Tenant )
Rent PCM : £995
Would you recommend ? : No
Postcode : CM23
11 Nov 2016
People found this helpful2
Absolutely the biggest shower of rubbish you will ever come across. They do nothing but lie. They talke a large deposit and have no intention of giving this all back no matter how well you look after the property. For the thirteen months I was there I can say with hand on Heart I treated that place ... Read Full Review
Comments on Agent Fees
Bad
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Mullucks Wells...... ...
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1 Star Review
By : 'Annoyed'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CM22
19 Sept 2013
People found this helpful3
Mullucks Wells...... Translation....... Multi xxx ups. Been renting for a few years and this company do not deserve to be allowed to trade. Moved into what I thought would be a fantastic converted country house. Day 1 moving in night.... Electric sparks from plug in unused converted space in... Read Full Review
Comments (0)Was this helpful?:
The agent failed to conduct ...
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1 Star Review
By : 'Mullucks'
Services : Sales( As a Vendor )
Would you recommend ? : No
7 Feb 2012
People found this helpful3
The agent failed to conduct proper negotiations with the buyer and to communicate effectively both internally and with the buyer and seller. This lead to confusion after lawyers were appointed about what the buyer was precisely buying. The Agent then covered up and disguise their mistakes in order... Read Full Review
Comments (1)Was this helpful?:
By : Mullucks Wells
14 Mar 2012This review was not posted by Mullucks Wells as stated. The review above fails to point out that the vendor received an offer within 3% of the guide price, and that on their instruction this case...
[[EDIT ORIGINAL START]] I've ...
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1 Star Review
By : 'Mr'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
5 Aug 2011
People found this helpful4
[[EDIT ORIGINAL START]] I've never dealt with such an unsightly group of individuals in all my life how they are still in business I will never know! There level of customer service and charisma was most unpleasant and I would advise them to see a doctor in relation to the head up arse syndrome... Read Full Review
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 10/14/2022, 8:02:33 AM by allAgents
