This morning i received another letter that im fined 30 pounds and that the landlord has been notified about the delay in paying rent. In all honesty i don't think its right that i get fined especially that i have been e mailing bridgford to give me the details i should pass to the bank to pay the rent by e-mail. Not to mention that i had already filled a debit card form to allow rent to be automatically taken from my account monthly . Did they loose it ? They never answer the e mails and they never answer the phone. And the excuse is always the same . They are short of staff. This is not my fault . And i never had to deal with people who are so unproffessional in their responses and so slow to answer back . But mind you they were quick to get the contract signed but thats about it . i am a professional eye doctor that i have never by far been accused of being late in paying rent ..since 2009 ! I even wanted to leave the flat because of how much my e-mails are being ignored. I was promised pillows that i saw on veiwing and on taking the keys was told i will get them next day. a month later they finally said .. We wont be able to replace those ! After a month! I asked about council tax .. Three times ...still no answer . I changed the home insurance and asked for the new one to be looked at to confirm weather or not it covers the correct details ..again..a month ago ...still no answer . But hey ..they are probably short of staff. So they have their reasons for never answering. P.s i tried calling them again just now ..and surprise surprise ..no answer