* July 28th contacted bridgfords to confirm dates and notice-giving procedure, was told that end of tenancy was just less than 2 months away (26th Sept) and notice should be given by email before the 26th of August * Sent email 22nd August to give notice (to Mary Biggins, agent and contact point until now) * Called on 26th August to confirm receipt and was told that my tenancy is 12 month renewable and that I wouldn't be able to leave until March 2015 (another 6 months) and that this was final and non-negotiable. Told that Mary Biggins' email is not monitored and she is away on holiday, has been for weeks and will not be back for more weeks, so notice was not recieved in time anyway. * Discussions ensue, references to contracts etc. Finally it is discovered that I am on a 1 month rolling contract following the initial 1 year contract (as I orignally stated) and so can give 1 months notice. (This included long arguments with Mary Biggins' stand-in from another branch about contracts, whether emails were sent and my personal integrity - i.e. I was accused of lying and not understanding/reading contracts several times until my version of events was confirmed as fact) * Was called on 10th Sept to arrange a valuation visit. Arranged for most convenient time - Wednesday 17th Sept. * Received Text message morning of 11th Sept saying that they will be using their keys to access the property on Friday 12th for a viewing - no call, no notice, no discussion. This will clash with a skip being delivered and a professional cleaning team in the house. Very inconvenient. * I call the Middlesbrough branch to discuss, Holly Tucker answers. * I ask why I was not called to discuss this and if it possible to reorganise to a more convenient time and was refused. * Holly then begins her tirade, not let me speak for several minutes. Eventually, after being "talked at" with increasing volume and repeating topic (how I have no right to ask that a viewing be moved since they need only give 24 hrs notice to use their keys) I got frustrated and asked her to shut up and let me get a word in. * Holly is now incapable of discussing anything with me and instead she goes on ad infinitum about how she's "not there to be told to shut up" and continuing to not let me speak. * Unable to deal with Holly, I contact the Countrywide call centre and was told I would be emailed the details I need to place a complaint. (writing this 9 hours later, still no email received ) * I call Bridgfords Middlesbrough again to confirm Holly's last name and was talked at for a further 5 minutes, this time her topic being how she is "not there to be told to shut up". She still won't listen, won't stop speaking to take a reply and even when she takes a breath and leaves a small gap she won't answer questions except by changing the subject back to how she is upset at being told to shut up. She may as well be a recording on a loop at this point. Prior to this incident, Bridgfords have been very slow in repairing things properly around the house - a leak in the bathroom reported over 1 year ago with 2 attempted fixes is still leaking, rendering the (only) shower unusable. The ceiling below the leak has been sagging for over a year also with no repair. One of the two toilets uses a macerator and has never worked properly since moving in - a repair is said to be "impossible" even though the downstairs toilet is listed on the property advertisement as a feature. Overall, Holly Tucker has an unhelpful, accusatory and belligerent attitude, not hesitating to jump to the conclusion that the customer is lying without first checking facts and does not offer an apology once proven to be the cause and perpetuator of the problem. Comfortable raising her voice to a customer, dominating the conversation, talking over the customer whenever they try to speak then getting angry when asked to listen.