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Castlebrae Letting
1.6/5, 7 Reviews
0% Recommended
100% sales valuation accuracy
0% letting valuation accuracy
60% sales fee satisfaction
60% letting fee satisfaction
An award winning sales and letting company based in Bathgate.
Extensive portfolio of quality property available for rent and sale throughout the central belt of Scotland.
"Terrible experience with this ..."
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1 Star Review
Alistair
By : 'CUSOON'
Services : Letting(I am a Tenant)
Would you recommend ? : No
Postcode : EH54
19 Sept 2013
People found this helpful6
Terrible experience with this company dealing with Alistair McMurdo - the guy had no time for us when showing us around a home viewing we where viewing, we applied for a property we could afford quite easily, after supplying all required documentation, paying our holding deposit right away and trying to get a hold of them for 2/3 days to see what was going on he eventually got back to us telling us a blatant lie that the landlord had choosen another viewer yet the landlord told us no-one else had viewed his property, we also confirmed that after the agent told us so. He not only lied about this he basically went on to ask what age i was how i was making so much money etc and told me he was not happy about how i was being payed my money (Via bacs and paypal) and didn't want me to take the house even though the landlord was perfectly happy with it. He admitted he didn't even check my employer references or previous letting references and made the decision personally which i think is discrimination You wont get a house with this mob unless this guy likes you basically.
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By : Castlebrae
21 Oct 2013Cusson, I am somewhat surprised at the comments above. Firstly we do not lie! The truth is, there was so much more to this application, for a property at £2200 pm, and have outlined the facts below. We are governed by the Data Protection Act and are therefore limited to what we can post regarding this application. I can confirm... There was no clear proof of income and you were given numerous chances to supply this. We are legally required to establish the source of income which we were not comfortable with. You also confirmed "...you did not have an employer as such" , so how could we check income. As explained at the time, that was one of the main sticking points we had! We had not contacted your current letting agent as that point intentionally, as we wanted to ensure your income etc was fine first, before unsettling another landlord. So, it is not a case of "admitting we hadn't contacted LL and E" There were certainly previous viewers to you and we have DATED email discussion of this to the landlord. I never carried out your viewing, so am unsure how I could have been offhand, another member of staff did this. I was on holiday then! With regards to asking your age etc, these are standard questions on the application form, they were not asked as stand along questions. If you were unsuccessful with the property I can fully understand your disappointment. However, I think if we are all honest with the reader here, the points made are not accurate as the above shows and would reiterate again that there is more goes on with an application than we are able to divulge for DP reasons. If you feel aggrieved I am more than happy to have a chat, rather that you posting information which is factually incorrect and portrays an agency, who work very hard with great Honesty and Integrity, in the wrong light, Regards Alistair J McMurdo
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 60% | £0 | £0 |
| Lettings | 0% | 60% | £750 | £750 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 0 | 0 | 0 | 3 | 0 | 0 | 0 | 1 | 0 | 3 |
Address
Castlebrae Letting
7 Hopetoun Lane, Bathgate, West Lothian
EH48 1PP
01506 676300
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 17:00
- 09:00 - 17:00
- 09:00 - 17:00
- 09:00 - 17:00
- 09:00 - 17:00
- Closed
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Just secured my purchase and ...
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5 Star Review
By : 'katie'
Branch : Bathgate, 7 Hopetoun Lane
Services : Sales (As a Buyer)
Would you recommend ? : No
7 Aug 2025
People found this helpful
Just secured my purchase and Lynn was amazing. Really prompt at getting back to me and arranging a second viewing me. I was so impressed with her she's so professional and just a lovely person to deal ... Read Full Review
Comments (0)Was this helpful?:
Not recommended at all! ...
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1 Star Review
By : 'B'
Branch : Bathgate, 7 Hopetoun Lane
Services : Letting (As a Tenant)
Sold price : £850
Would you recommend ? : No
Postcode : EH48
30 Jul 2025
People found this helpful1
I would strongly advise caution when dealing with this estate agency. My experience was deeply disappointing and marked by a clear lack of integrity and professionalism. After expressing interest in possibly purchasing the property I was renting, the agency responded by serving me notice to vacate ... Read Full Review
Comments (1)Was this helpful?:
By : Iain
25 Oct 2025I had the exact same issues. Very frustrating when you leave a property in better condition yet they go out their way to keep your deposit. Would never go near them...
Ver poor in responding to ...
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1 Star Review
By : 'AIJAZ'
Branch : Bathgate, 7 Hopetoun Lane
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : EH54
23 Aug 2023
People found this helpful0
Ver poor in responding to emails. Very rude staff. unwelcoming, take customers for granted. as a landlord I would not allow this agency to let my properties as a tenant after the last weeks experience I would not rent from this agency. I do not normally leave reviews but for this agency I ... Read Full Review
Comments (0)Was this helpful?:
The attitude from staff is ...
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1 Star Review
By : 'Anon'
Branch : Bathgate, 7 Hopetoun Lane
Services : Online Auctions (Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : EH54
14 Feb 2022
People found this helpful0
The attitude from staff is disgusting and quite frankly ridiculous. I had a viewing booked for a flat and was told it was cancelled and when I asked why I was told "if you're going to have an attitude then I'm just going to put the phone down." Taylor is a bully and ... Read Full Review
Comments (1)Was this helpful?:
By : Jody McAdam, Office Manager
15 Feb 2022I would appreciate if you could contact me on 01506 676300 as I would like to discuss your comments in more...
Hard to rate an agent that ...
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1 Star Review
By : 'Ian'
Branch : Bathgate, 7 Hopetoun Lane
Services : Letting (As a Prospective Landlord/Tenant)
Rent PCM : £750
Would you recommend ? : No
Postcode : EH54
15 Nov 2020
People found this helpful0
Hard to rate an agent that isnt interested in doing viewings at all, or even answering the phone. Recently tried to view 5 seperate properties. Got a single response "we arent doing viewings, take it from the photos or leave it". Covid is not an excuse, as other agents are willing and ... Read Full Review
Comments (1)Was this helpful?:
By : Jody McAdam
17 Nov 2020Ian, I am sorry that your enquiry with Castlebrae did not to your expectations. At this time we are still carrying out viewings, but only on vacant properties. This might mean that your details are...
Awful experience, the agent ...
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1 Star Review
By : 'Sultana'
Branch : Bathgate, 7 Hopetoun Lane
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : EH48
1 Sept 2020
People found this helpful0
Awful experience, the agent didn't pick up our calls or emails, we put an offer on a house when there was no other interest. David Nelson was not picking up our calls or calling us back. He managed to get another customer (which per our understanding has seen the house a few months ago but ... Read Full Review
Comments (0)Was this helpful?:
Terrible experience with this ...
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1 Star Review
By : 'CUSOON'
Branch : Bathgate, 7 Hopetoun Lane
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : EH54
19 Sept 2013
People found this helpful6
Terrible experience with this company dealing with Alistair McMurdo - the guy had no time for us when showing us around a home viewing we where viewing, we applied for a property we could afford quite easily, after supplying all required documentation, paying our holding deposit right away and ... Read Full Review
Comments (1)Was this helpful?:
By : Castlebrae
21 Oct 2013Cusson, I am somewhat surprised at the comments above. Firstly we do not lie! The truth is, there was so much more to this application, for a property at £2200 pm, and have outlined the...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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