AWFUL! The house that we rented from Cavendish Rentals had numerous serious problems. Rusty & rotten pipes under the sink that burst causing a flood. A rotten kitchen roof that caved in & flooded. Broken taps on the kitchen sink that were eventually replaced with the cheapest taps possible, which barely worked. Broken guttering at the front of the house which overflowed & caused a major flood (followed by a severe damp problem) in our next door neighbours bedroom. An old faulty boiler, that constantly broke down (the recommendation of several gas was that it should be replaced - but this was predictably ignored by the letting agent & the landlord). The worst thing however was the problem with damp & black mould. The entire front part & downstairs part of the house was ridden was damp & the walls of the main bedroom & the bathroom were covered in black mould. We repeatedly attempted to keep the problem under control by cleaning the walls with bleach & keeping the house well ventilated, etc. Unfortunately the black mould was completely out of control. Numerous requests for help (phone calls & e-mails) from the letting agent & landlord were ignored & no effort was made to solve the problem. Our toddler's health suffered badly as a direct consequence of the black mould in the house & we were left with no choice but to find somewhere else to live & vacate this property. To add insult to injury...repeated attempts to contact staff at the Chester office failed. Our requests for help were ignored & our calls unreturned. On several occasions the young female member of staff that we did manage to speak to at the Chester office was extremely rude to us & very unprofessional. We have & will continue to go out of our way to warn people away from dealing with Cavendish Rentals. A terrible, terrible experience. The worst we have ever had!