Stephanie from Chase Buchanon lettings has done a wonderful job and got a huge increase in rent from my tenants. I will be able to pay my massive increase in mortgage costs now. Well done... Read Full Review

Since we moved to the Hampton Area in 2020 Chase Buchanan have been our agents, They have looked after us with the utmost care and attention over the past few years, I have to sound a special mention for Molly Smith our wonderful Concierge who looked after us so brilliantly, Always there and always ... Read Full Review

Chloe Ashman is one of the best property managers I have worked with in London. She is highly professional and always responds to enquiries very promptly and effectively. As an overseas landlord, it is crucial to have someone you can fully trust and rely on to manage your rental properties, and... Read Full Review

Have rented our home via Chase Buchannan for almost 14 years. The house has never been empty and the staff are always courteous and proactive. They are thorough with excellent attention to detail, and a pleasure to deal with.... Read Full Review

My partner and I have been very fortunate to work with Chase Buchanan and secure a dreamy apartment in Twickenham. Ollie Hudson, in particular, has been very helpful, as he's been constantly communicating to the landlord some of the issues that needed fixing and organising appliance engineers ... Read Full Review

As a landlord, we have had issues with property maintenance working with CB. One ugly repair (on a relatively new door) we were not told about and only found after we moved back in. One big breakage (of a new wardrobe) was not noted on check out and so we lost that on adjudication. This was also... Read Full Review

This is regarding my recent experience with Chase Buchanan. I want to convey my appreciation to Manuela Bregiel & Kerry Detain who are helped me throughout this tenancy process. They are very professional and always supported me on a timely manner whenever required. Much... Read Full Review

Awful agents. Charge so much for full management but they offer a substandard service. Emails get ignored for weeks on end and problems don't get actioned for weeks on end either. When questioned the management agents are rude and refuse to take any responsibility. They even make hash of simple... Read Full Review

Very poor customer service. Still my deposit not paid back to me even after 60 days of check-out from property. Initially accepted to return my deposit but not paid to me even after several remainders and requests. Secondly it took nearly two and half months to find tenant and release me early in... Read Full Review

A quick note to let you know about our dealings with Manuela Bregiel. In the time we've dealt with Manuela, her approach with account management is excellent. Great communication is everything to us sitting on the other side of the world. No request has been a bother. An answer always comes back... Read Full Review

I wanted to write a short note to praise Stephanie Philips who took care of all the paperwork for my tenancy (and everything else) for 70A Richmond Road. She was always available, friendly and helpful. It made the whole process much easier, an excellent service that I haven't come across with... Read Full Review

My overall experience with Chase Buchanan so far has surpassed expectations and has been outstanding. Chloe Ashman was my first point of contact after the landlord accepted my offer and the contract process commenced. Right through to the inventory, the move and now the ongoing maintance of the... Read Full Review

Very bad experience. They didn't listen. We're looking for 2 beds, they continuously sending listings with 1 beds. When you clearly clarify desired locations, they sending you absolutely different things. Thought to make an offer before Christmas for one property but the different offer was... Read Full Review

I just wanted to take the opportunity to call out a remarkable member of your team, and thank them for all the work they put into our seamless tenancy in Twickenham. We moved to the UK from Australia 18 months ago on a corporate relocation. We were deposited in a short term rental home that was... Read Full Review

“We would just like to put on record our sincere thanks to you, and your team, for the professional way in which you negotiated the sale of our house in Percy Road. Right from our initial instruction, you offered to ‘keep an eye' on the empty house, and as we don't live locally, this... Read Full Review

Chelsea Ryan and Christine Chaffey in the Property Management office in Hampton Hill have given us great service in the eight years that Chase Buchanan managed a property for us. They are professional, and have swiftly dealt with any maintenance and other issues. This has been good for our... Read Full Review

Having dealt with Sophi at Chase Buchanan for a number of years I can safely say that if it wasn't for her diligence, hard work and ability to solve problems without my input the letting of my properties in that area would have been a chore (as it has been in areas where CB don't cover - any... Read Full Review

I just wanted to take this opportunity to thank you and all at Chase Buchanan for being thoroughly professional and helpful during my tenancy. I especially wanted to thank you Chelsea for all your help during the 'no heating' months. I know you did all you could to help us. I would recommend... Read Full Review

I have rented through chase Buchanan for a year now and have felt the service has been great. I had a few teething problems when I first moved in but it was sorted within a couple of days. Always friendly and polite... Read Full Review

Chase caused me endless grief during the time they managed the property I rented. They were intrusive, charged me fees every chance they could get and were downright horrible. The sales people are 10 times worse - ruthless and generally thick - providing prospective buyers with incorrect... Read Full Review