We recently enlisted the services of Strutt & Parker to market and sell our family home. This was a probate sale and thus was littered with regulatory and administrative complexities, as well as being a very emotional experience us following the untimely passing of our parents. From our first meeting, we knew Strutt & Parker were the people the job; they appreciated the spirit of the house, the weight of its history, and what it meant to us to ensure the right buyer was found. Michelle, Sally and the team were personable, professional and teeming with market expertise; we knew we were in very safe hands from the off! Managing a sale remotely meant that we needed regular updates on viewings and offers, which we received in a prompt and friendly manner. This customer service philosophy continued throughout the process of securing probate, through exchange and finally to completion. In the highly competitive market of Harpenden property sales, we are convinced we made a very shrewd decision when we invited Strutt & Parker to take care of our family home. They approached us with professionalism, sensitivity and good humour; a warmth we desperately needed. Our heartfelt thanks to everyone involved. I wouldn’t hesitate recommending them to anyone. A great experience.