I rented a flat managed by this company for a year, and unfortunately, the experience left a lot to be desired. There were several significant issues that future tenants should be aware of if considering renting with them. 1. Poor Communication and Lack of Transparency: From the very beginning, communication was unclear. During the move-in process, we were told that the meter cupboards would be locked and that we wouldn't have access to them, without being informed that keys could easily be fetched from the concierge. This lack of transparency led to unnecessary confusion and an escalation involving external parties, which could have been avoided with clear, straightforward information. 2. Maintenance Delays, Disappearing Appointments, and Frustrating Scheduling: Maintenance requests during our tenancy were a constant source of frustration. Not only were responses slow, often taking weeks to arrange, but the scheduling process was also incredibly inefficient. I understand that the company operates during normal office hours, but the narrow windows they provide for appointments make it feel like you have to check your phone every single second to avoid missing a slot. If you miss it, you risk being charged at move-out for not handling the repair. It often felt like I was working for the property management, despite having a full-time job of my own. Moreover, on more than one occasion, scheduled maintenance appointments simply never happened—the worker didn't show up, and there was no follow-up, compensation, or even an apology. This level of disorganization adds another layer of frustration to an already cumbersome process. 3. Lack of Accountability and High Deduction Charges: When it came to the end of the tenancy, the company seemed more interested in charging for every minor item rather than taking accountability for their own shortcomings. For example, they proposed an unreasonable charge for what was simply a detached blind cord, which was reported early on. When questioned, they provided no proper breakdown or explanation of how these costs were calculated, leaving tenants feeling both exploited and unheard. 4. Unfair Burden on Tenants to Provide Evidence: The company placed an excessive burden on us to provide evidence for every reported issue to avoid unfair charges. Despite having reported several issues verbally or through their portal, they demanded exhaustive documentation, challenging our integrity and making the check-out process unnecessarily combative. It seemed like they were more focused on creating disputes rather than resolving them fairly. 5. Failure to Honor Promised Compensation: During our tenancy, there was a water outage, and the company promised monetary compensation. They sent out a detailed report outlining the compensation process. However, when we attempted to follow up and claim the compensation as instructed, our emails went unanswered. This lack of follow-through on their promises further demonstrates the company's poor management and disregard for tenant concerns. 6. Minimal Willingness to Compromise: The company showed very little willingness to compromise or consider the tenant's perspective, even in cases where issues arose from factors like poor maintenance or normal wear and tear. Despite attempting to discuss and reach a fair resolution, we felt there was no genuine interest in finding a balanced outcome. Final Advice for Future Tenants: If you decide to rent from this company, make sure to keep all email chains and document every interaction meticulously. You may need them as evidence to protect yourself from unwarranted charges and to ensure any promises made are kept. Overall, my experience with this company was frustrating and disappointing. I hope this review helps future tenants to be better prepared and cautious if they choose to rent with them.