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London, E1
1.7/5, 6 Reviews
17% Recommended
100% letting valuation accuracy
0% letting fee satisfaction
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"Terrible company and treat..."
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1 Star Review
By : 'Design'
Services : Letting(I am a Tenant)
Would you recommend ? : No
Postcode : E14
4 May 2020
People found this helpful0
We were sold a service charge price by Bellway and it doubled the following year, meaning Pinnacle either had no idea how to budget, despite the development running for two years previous, or hid items at point of sale. Pinnacle work in tandem with Bellway as their preferred agent - if it's a new property no charges will be put back on Bellway in the first two years defects liability period and all costs are passed onto leaseholders. Then Bellway sell the freehold to Adriatic Land two years later once this defects liability period has passed and face no consequence. Pinnacle offer staff 33 days holiday and 30 days paid sick leave. Then farm out the extra days of revenue to Pinnacle Staffing Limited and Pinnacle Recruitment to generate extra income. The estate managers and concierge are under qualified and ran the estate into the ground with repairs left for years on end. Luckily we now have a new estate management team.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 100% | 0% | £1,980 | £3,500 |
Address
Pinnacle Property
13 Artillery Passage, London, Greater London
E1 7LJ
0207 655 0050
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Pinnacle Property Branches (View All 2)
A Year of Frustration and ...
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1 Star Review
By : 'KyP'
Services : Letting (As a Tenant)
Rent PCM : £1980
Would you recommend ? : No
Postcode : E16
13 Sept 2024
People found this helpful0
I rented a flat managed by this company for a year, and unfortunately, the experience left a lot to be desired. There were several significant issues that future tenants should be aware of if considering renting with them. 1. Poor Communication and Lack of Transparency: From the very beginning,... Read Full Review
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Criminals , should be in ...
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1 Star Review
By : 'James'
Services : Property Management (They manage our estate)
Would you recommend ? : No
Postcode : E14
4 May 2020
People found this helpful0
Criminals , should be in jail. Run New Festival Quarter into the ground . Left us with financial problems and stole from the... Read Full Review
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Terrible company and treat ...
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1 Star Review
By : 'Design'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : E14
4 May 2020
People found this helpful0
We were sold a service charge price by Bellway and it doubled the following year, meaning Pinnacle either had no idea how to budget, despite the development running for two years previous, or hid items at point of sale. Pinnacle work in tandem with Bellway as their preferred agent - if... Read Full Review
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Poor ...
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1 Star Review
By : 'Joyce'
Services : Letting (As a Owner)
Would you recommend ? : No
Postcode : E14
9 Aug 2018
People found this helpful0
Pricey service charges for less than acceptable service. Elevator out of service for months with no explanation or notice or repair schedule. Security doors not functioning - they don't lock. Customer service emails take days and follow up before even getting an acknowledgement. Don't... Read Full Review
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Whilst we were sorting out ...
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1 Star Review
By : '1tennant1'
Services : Letting (As a Tenant)
Rent PCM : £3500
Would you recommend ? : No
Postcode : WC1N
15 Aug 2014
People found this helpful1
Whilst we were sorting out the contracts prior to moving in they were not the most efficient, but weren't that bad either. Once we had left the property and it came time for them to return the deposit the service was appalling. Our deposit was being handled by someone in the 'deposits returns... Read Full Review
Comments (1)Was this helpful?:
By : Marilyn
19 Aug 2014Hello, I am really sorry to hear that you have been unhappy with the service provided by our Pinnacle branch and Deposit Returns Department. I am head of Customer Services and I wondered if I...
Hello, We rented a ...
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5 Star Review
By : 'Tim'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : E18D
13 Sept 2013
People found this helpful1
Hello, We rented a property from pinnacle earlier this year and we had great service throughout. Firstly we dealt with a nice guy called Chris who really pulled out the stops to make viewings even on a sunday when he wasn't rotared in. I know sometimes estate agents can be pushy but... Read Full Review
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By : Marilyn
19 Aug 2014Hello, I am head of customer services here at Pinnacle and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers....
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