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Pinnacle Property
1.7/5, 11 Reviews
17% Recommended
100% letting valuation accuracy
20% letting fee satisfaction
No Description Found
Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 100% | 20.00% | £830 | £3,500 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 0 | 1 | 1 | 8 | 0 | 0 | 0 | 0 | 0 | 1 |
Address
Pinnacle Property
13 Artillery Passage, London, Greater London
E1 7LJ
0207 655 0050
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- Closed
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Social Media
Rankings
Latest Properties
No Property Found
No Property Found
Pinnacle Property Branches (View All 2)
A Year of Frustration and ...
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1 Star Review
By : 'KyP'
Branch : London, 13 Artillery Passage
Services : Letting (As a Tenant)
Rent PCM : £1980
Would you recommend ? : No
Postcode : E16
13 Sept 2024
People found this helpful0
I rented a flat managed by this company for a year, and unfortunately, the experience left a lot to be desired. There were several significant issues that future tenants should be aware of if considering renting with them. 1. Poor Communication and Lack of Transparency: From the very beginning, ... Read Full Review
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Criminals , should be in ...
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1 Star Review
By : 'James'
Branch : London, 13 Artillery Passage
Services : Property Management (They manage our estate)
Would you recommend ? : No
Postcode : E14
4 May 2020
People found this helpful0
Criminals , should be in jail. Run New Festival Quarter into the ground . Left us with financial problems and stole from the ... Read Full Review
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Terrible company and treat ...
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1 Star Review
By : 'Design'
Branch : London, 13 Artillery Passage
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : E14
4 May 2020
People found this helpful0
We were sold a service charge price by Bellway and it doubled the following year, meaning Pinnacle either had no idea how to budget, despite the development running for two years previous, or hid items at point of sale. Pinnacle work in tandem with Bellway as their preferred agent - if ... Read Full Review
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Poor ...
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1 Star Review
By : 'Joyce'
Branch : London, 13 Artillery Passage
Services : Letting (As a Owner)
Would you recommend ? : No
Postcode : E14
9 Aug 2018
People found this helpful0
Pricey service charges for less than acceptable service. Elevator out of service for months with no explanation or notice or repair schedule. Security doors not functioning - they don't lock. Customer service emails take days and follow up before even getting an acknowledgement. Don't ... Read Full Review
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100% NEVER using them again. ...
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1 Star Review
By : 'Alvin'
Branch : Covent Garden, 22 Great Queen Street
Services : Letting (As a Tenant)
Rent PCM : £830
Would you recommend ? : No
Postcode : WC1
19 Nov 2015
People found this helpful1
100% NEVER using them again. Absolutely terrible customer service when it came to check out. If only their efficiency of dealing with emails regarding check out was as good as their service whilst we were renting. Took them nearly 2 months to return the deposit and they try to cheat you of your ... Read Full Review
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By : Marilyn
24 Nov 2015Hello Alvin, I am really sorry to hear that you have been unhappy with the service provided by our Pinnacle branch, which is part of the Thamesview group. I am head of Customer Services and I...
Whilst we were sorting out ...
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1 Star Review
By : '1tennant1'
Branch : London, 13 Artillery Passage
Services : Letting (As a Tenant)
Rent PCM : £3500
Would you recommend ? : No
Postcode : WC1N
15 Aug 2014
People found this helpful1
Whilst we were sorting out the contracts prior to moving in they were not the most efficient, but weren't that bad either. Once we had left the property and it came time for them to return the deposit the service was appalling. Our deposit was being handled by someone in the 'deposits returns ... Read Full Review
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By : Marilyn
19 Aug 2014Hello, I am really sorry to hear that you have been unhappy with the service provided by our Pinnacle branch and Deposit Returns Department. I am head of Customer Services and I wondered if I...
Hello, We rented a ...
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5 Star Review
By : 'Tim'
Branch : London, 13 Artillery Passage
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : E18D
13 Sept 2013
People found this helpful1
Hello, We rented a property from pinnacle earlier this year and we had great service throughout. Firstly we dealt with a nice guy called Chris who really pulled out the stops to make viewings even on a sunday when he wasn't rotared in. I know sometimes estate agents can be pushy but ... Read Full Review
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By : Marilyn
19 Aug 2014Hello, I am head of customer services here at Pinnacle and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers....
DO NOT USE THESE AGENTS! I ...
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1 Star Review
By : 'NotHappy'
Branch : Covent Garden, 22 Great Queen Street
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : EC1R
25 Feb 2013
People found this helpful1
DO NOT USE THESE AGENTS! I would strongly advise against anyone using these guys. I have recently rented an apartment from them and rather naively failed to check their reviews. They are absolute con artists. They lie about every stage of the process to drive sales. It is only now upon ... Read Full Review
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By : HAPPY TENANT!
5 Mar 2013I on the other hand found them a pleasure to work with. The process was smooth and hassle free with professional communication and approaches through out. Unfortunately the landlord was not the best...
Flatmates and I used Pinnacle ...
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1 Star Review
By : 'Mei'
Branch : Covent Garden, 22 Great Queen Street
Services : Letting (As a Tenant)
Would you recommend ? : No
23 Aug 2012
People found this helpful1
Flatmates and I used Pinnacle Property to rent our first property. Absolutely appalling service, took complete advantage of our lack of knowledge. Service was terrible, didn't explain anything to us and pressured us into signing forms that we didn't understand properly. Tenancy agreement had tons ... Read Full Review
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They were incompetent and ...
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1 Star Review
By : 'NeverAgain'
Branch : Covent Garden, 22 Great Queen Street
Services : Letting (As a Tenant)
Would you recommend ? : No
8 Aug 2012
People found this helpful1
They were incompetent and aggressive. They could not provide error-free documents, yet were insistent the documents be signed and the full amount of the (short-term) rent paid immediately. They made promises about the rental that they did not keep. They charged an outrageous amount of money for ... Read Full Review
What agent could do to change your mind?
They are so arrogant and incompetent, nothing is possible.
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The agency is putting ...
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1 Star Review
By : 'student'
Branch : Covent Garden, 22 Great Queen Street
Services : Letting (As a Tenant)
Would you recommend ? : No
5 Sept 2011
People found this helpful4
The agency is putting run-down and mouldy properties on the market and advertises them as being in a very good & clean condition. They describe landlords as being very friendly and always prepared to fix things...in practice these turned out to be unfriendly and unwilling to pay for any repairs ... Read Full Review
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1 - 11 of 11 items
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
