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London, E1
1.7/5, 6 Reviews
17% Recommended
100% letting valuation accuracy
0% letting fee satisfaction
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 100% | 0% | £1,980 | £3,500 |
Address
Pinnacle Property
13 Artillery Passage, London, Greater London
E1 7LJ
0207 655 0050
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Pinnacle Property Branches (View All 2)
A Year of Frustration and ...
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1 Star Review
By : 'KyP'
Services : Letting( As a Tenant )
Rent PCM : £1980
Would you recommend ? : No
Postcode : E16
13 Sept 2024
People found this helpful0
I rented a flat managed by this company for a year, and unfortunately, the experience left a lot to be desired. There were several significant issues that future tenants should be aware of if considering renting with them. 1. Poor Communication and Lack of Transparency: From the very beginning,... Read Full Review
Comments (0)
I rented a flat managed by this company for a year, and unfortunately, the experience left a lot to be desired. There were several significant issues that future tenants should be aware of if considering renting with them.
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KyP said about Pinnacle Property
Services : Letting( As a Tenant )Date: 12th Sep 2024
I rented a flat managed by this company for a year, and unfortunately, the experience left a lot to be desired. There were several significant issues that future tenants should be aware of if considering renting with them.
1. Poor Communication and Lack of Transparency: From the very beginning, communication was unclear. During the move-in process, we were told that the meter cupboards would be locked and that we wouldn't have access to them, without being informed that keys could easily be fetched from the concierge. This lack of transparency led to unnecessary confusion and an escalation involving external parties, which could have been avoided with clear, straightforward information.
2. Maintenance Delays, Disappearing Appointments, and Frustrating Scheduling: Maintenance requests during our tenancy were a constant source of frustration. Not only were responses slow, often taking weeks to arrange, but the scheduling process was also incredibly inefficient. I understand that the company operates during normal office hours, but the narrow windows they provide for appointments make it feel like you have to check your phone every single second to avoid missing a slot. If you miss it, you risk being charged at move-out for not handling the repair. It often felt like I was working for the property management, despite having a full-time job of my own.
Moreover, on more than one occasion, scheduled maintenance appointments simply never happened—the worker didn't show up, and there was no follow-up, compensation, or even an apology. This level of disorganization adds another layer of frustration to an already cumbersome process.
3. Lack of Accountability and High Deduction Charges: When it came to the end of the tenancy, the company seemed more interested in charging for every minor item rather than taking accountability for their own shortcomings. For example, they proposed an unreasonable charge for what was simply a detached blind cord, which was reported early on. When questioned, they provided no proper breakdown or explanation of how these costs were calculated, leaving tenants feeling both exploited and unheard.
4. Unfair Burden on Tenants to Provide Evidence: The company placed an excessive burden on us to provide evidence for every reported issue to avoid unfair charges. Despite having reported several issues verbally or through their portal, they demanded exhaustive documentation, challenging our integrity and making the check-out process unnecessarily combative. It seemed like they were more focused on creating disputes rather than resolving them fairly.
5. Failure to Honor Promised Compensation: During our tenancy, there was a water outage, and the company promised monetary compensation. They sent out a detailed report outlining the compensation process. However, when we attempted to follow up and claim the compensation as instructed, our emails went unanswered. This lack of follow-through on their promises further demonstrates the company's poor management and disregard for tenant concerns.
6. Minimal Willingness to Compromise: The company showed very little willingness to compromise or consider the tenant's perspective, even in cases where issues arose from factors like poor maintenance or normal wear and tear. Despite attempting to discuss and reach a fair resolution, we felt there was no genuine interest in finding a balanced outcome.
Final Advice for Future Tenants: If you decide to rent from this company, make sure to keep all email chains and document every interaction meticulously. You may need them as evidence to protect yourself from unwarranted charges and to ensure any promises made are kept.
Overall, my experience with this company was frustrating and disappointing. I hope this review helps future tenants to be better prepared and cautious if they choose to rent with them.
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Criminals , should be in ...
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1 Star Review
By : 'James'
Services : Property Management
Would you recommend ? : No
Postcode : E14
4 May 2020
People found this helpful0
Criminals , should be in jail. Run New Festival Quarter into the ground . Left us with financial problems and stole from the... Read Full Review
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James said about Pinnacle Property
Services : Property Management( )Date: 3rd May 2020
Criminals , should be in jail. Run New Festival Quarter into the ground . Left us with financial problems and stole from the estate.
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Terrible company and treat ...
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1 Star Review
By : 'Design'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : E14
4 May 2020
People found this helpful0
We were sold a service charge price by Bellway and it doubled the following year, meaning Pinnacle either had no idea how to budget, despite the development running for two years previous, or hid items at point of sale. Pinnacle work in tandem with Bellway as their preferred agent - if... Read Full Review
Comments (0)We were sold a service charge price by Bellway and it doubled the following year, meaning Pinnacle either had no idea how to budget, despite the development running for two years previous, or hid items at point of sale. Pinnacle work in tandem with Bellway as their preferred agent - if it's a new property no charges will be put back on Bellway in the first two years defects liability period and all costs are passed onto leaseholders. Then Bellway sell the freehold to Adriatic Land two years later once this defects liability period has passed and face no consequence.
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Design said about Pinnacle Property
Services : Letting( As a Tenant )Date: 3rd May 2020
We were sold a service charge price by Bellway and it doubled the following year, meaning Pinnacle either had no idea how to budget, despite the development running for two years previous, or hid items at point of sale. Pinnacle work in tandem with Bellway as their preferred agent - if it's a new property no charges will be put back on Bellway in the first two years defects liability period and all costs are passed onto leaseholders. Then Bellway sell the freehold to Adriatic Land two years later once this defects liability period has passed and face no consequence.
Pinnacle offer staff 33 days holiday and 30 days paid sick leave. Then farm out the extra days of revenue to Pinnacle Staffing Limited and Pinnacle Recruitment to generate extra income. The estate managers and concierge are under qualified and ran the estate into the ground with repairs left for years on end. Luckily we now have a new estate management team.
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Poor ...
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1 Star Review
By : 'Joyce'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : E14
9 Aug 2018
People found this helpful0
Pricey service charges for less than acceptable service. Elevator out of service for months with no explanation or notice or repair schedule. Security doors not functioning - they don't lock. Customer service emails take days and follow up before even getting an acknowledgement. Don't... Read Full Review
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Joyce said about Pinnacle Property
Services : Letting( As a Owner )Date: 8th Aug 2018
Pricey service charges for less than acceptable service. Elevator out of service for months with no explanation or notice or repair schedule. Security doors not functioning - they don't lock. Customer service emails take days and follow up before even getting an acknowledgement. Don't hold your breath for a solution.
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Whilst we were sorting out ...
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1 Star Review
By : '1tennant1'
Services : Letting( As a Tenant )
Rent PCM : £3500
Would you recommend ? : No
Postcode : WC1N
15 Aug 2014
People found this helpful1
Whilst we were sorting out the contracts prior to moving in they were not the most efficient, but weren't that bad either. Once we had left the property and it came time for them to return the deposit the service was appalling. Our deposit was being handled by someone in the 'deposits returns... Read Full Review
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1tennant1 said about Pinnacle Property
Services : Letting( As a Tenant )Date: 14th Aug 2014
Whilst we were sorting out the contracts prior to moving in they were not the most efficient, but weren't that bad either. Once we had left the property and it came time for them to return the deposit the service was appalling. Our deposit was being handled by someone in the 'deposits returns department' named Gary. His customer service was by some distance the worst I have experienced in any industry at any time. He was rude whilst talking to us, didn't respond to emails and just left it up to us to sort the whole thing out. When the landlord hadn't contacted him with the amount to be returned to us it was us who had to chase him up for it (one would think that was his job in the 'deposits return department', but he didn't think so). I would go to the ends of the earth not to use Pinnacle again.
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By : Marilyn
19 Aug 2014Hello, I am really sorry to hear that you have been unhappy with the service provided by our Pinnacle branch and Deposit Returns Department. I am head of Customer Services and I wondered if I...
Hello, We rented a ...
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5 Star Review
By : 'Tim'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E18D
13 Sept 2013
People found this helpful1
Hello, We rented a property from pinnacle earlier this year and we had great service throughout. Firstly we dealt with a nice guy called Chris who really pulled out the stops to make viewings even on a sunday when he wasn't rotared in. I know sometimes estate agents can be pushy but... Read Full Review
Comments (1)Hello,
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Tim B said about Pinnacle Property
Services : Letting( As a Tenant )Date: 12th Sep 2013
Hello,
We rented a property from pinnacle earlier this year and we had great service throughout. Firstly we dealt with a nice guy called Chris who really pulled out the stops to make viewings even on a sunday when he wasn't rotared in. I know sometimes estate agents can be pushy but pinanacle acted more as a facilitator. Even though three of the four were inbetween jobs and the such chris and the team juggled our application and deposits to secure the flat. They were thourogher and efficient at compiling all the documents and money and the whole affair was pretty painless all in all. From viewing to moving in in just over a week I know pinnacle have bad reviews else where but I think that might of been a bad experience from some younger people a little naive to the world of london letting. True we haven't moved out yet but the flat has been great, cleaned and corrected for our arrival. Thanks guys. Sorry it has take so long to write that
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By : Marilyn
19 Aug 2014Hello, I am head of customer services here at Pinnacle and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers....
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